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ECT News Community   »   E-Commerce Times Talkback   »   Re: Dell Recalls Tech Support from India After Complaints



Re: Dell Recalls Tech Support from India After Complaints
Posted by slygo on 2003-11-26 12:56:14
In reply to Keith Regan
As a first time,grey haired, retired new computer user,I purchased my first computer in AUG 03,knowing nothing about computers,but decididing it was time to catch up with the world (and my 6yr.old grankid).
First few calls I was hooked up with someone in the U.S (apparently0 AND afterwards got the distinct impression that I was talking to India,as all techs had a heavy dialect accent,and while very co-operative,were very hard to understand-of course I didn't help matter,admittedly not knowing what I was talking about!
My point is that I just formally found out that Dells call center IS IN INDIA. It is very frustrating to deal with them.
It's a shame that a Co. that advertises a being American made etc. outsources it's most important function to another country,especially with a langauge problem. It seems Dell got the message,but is only responding to the corporate consumer,leaving the individual to his-her own resourcces and frustrations.
Am I correct in assuming that the "individual consumer" is still at the mercy of techs in India?? This is not a slam at a "peoples" but language difficulities.
I paid for this computer with good old American (hard earned) dollars,and expect better treatment. Sorry for the rant,but had to get this off my chest.
Will Dell eventually BRING ALL support back to the U.S.?




 * Topic  Author  Date
Re: Dell Recalls Tech Support from India After Complaints  Keith Regan  2003-11-25 09:52:20
Re: Dell Recalls Tech Support from India After Complaints  marnic  2018-03-28 13:07:10
Re: Dell Recalls Tech Support from India After Complaints  zab04  2016-08-25 23:03:41
Re: Dell Recalls Tech Support from India After Complaints  garggaurav83  2014-12-06 11:59:48
Dell non Service  phil411  2008-08-19 12:45:30
Dell Tech Support nightmare  mcneillg001  2008-04-22 05:36:37
I have had a similar experience  schadha1978  2008-09-17 16:05:46
Current Leak in Dell Vostro 1400  mcneillg001  2008-09-18 04:33:53
Re: Dell Recalls Tech Support from India After Complaints  rdp982  2005-11-14 03:18:25
tech support limitations  rajatkotwal  2008-05-08 01:31:34
Re: Dell Recalls Tech Support from India After Complaints  jaipal  2006-09-08 01:38:59
Re: Dell Recalls Tech Support from India After Complaints  sdittrick  2003-12-12 18:24:58
Re: Dell Recalls Tech Support from India After Complaints  Billibob  2004-02-19 11:37:37
Re: Dell Recalls Tech Support from India After Complaints  CBhansali  2003-11-29 12:38:49
Re: Dell Recalls Tech Support from India After Complaints  mdelmatt  2006-04-25 07:44:14
Re: Dell Recalls Tech Support from India After Complaints  cubanitatb  2006-08-22 17:27:48
Re: Dell Recalls Tech Support from India After Complaints  slygo  2003-11-26 12:56:14
indian support  rajatkotwal  2008-05-08 01:40:50
Re: Dell Recalls - What about the Rest of Us?  Sailingfool  2003-11-26 10:29:05
Re: Dell Recalls - What about the Rest of Us?  amrselim  2004-01-06 04:09:40
Re: Dell Recalls Tech Support from India After Complaints  Mrc_mrc  2003-11-25 12:02:50
Re: Dell Recalls Tech Support from India After Complaints  Unadude  2004-04-20 08:32:40
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