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ECT News Community   »   E-Commerce Times Talkback   »   Re: Dell Recalls Tech Support from India After Complaints



Re: Dell Recalls Tech Support from India After Complaints
Posted by Unadude on 2004-04-20 08:32:40
In reply to Mrc_mrc
Language is not the only barrier.
When you call into Dell, you expect to
talk with someone who not only speaks English,
but someone who understands you as an
American.
I recently had a problem with a system I
bought from Dell dealing with the OEM
software, and speaking with someone from
customer care in India, they did not know
what OEM meant, even though she worked for
an OEM computer company.
She probably does not even own a computer
and understands the one she uses at work
to the extent to get her work done.
Not a good thing.
And it's a sad thing.




 * Topic  Author  Date
Re: Dell Recalls Tech Support from India After Complaints  Keith Regan  2003-11-25 09:52:20
Re: Dell Recalls Tech Support from India After Complaints  marnic  2018-03-28 13:07:10
Re: Dell Recalls Tech Support from India After Complaints  zab04  2016-08-25 23:03:41
Re: Dell Recalls Tech Support from India After Complaints  garggaurav83  2014-12-06 11:59:48
Dell non Service  phil411  2008-08-19 12:45:30
Dell Tech Support nightmare  mcneillg001  2008-04-22 05:36:37
I have had a similar experience  schadha1978  2008-09-17 16:05:46
Current Leak in Dell Vostro 1400  mcneillg001  2008-09-18 04:33:53
Re: Dell Recalls Tech Support from India After Complaints  rdp982  2005-11-14 03:18:25
tech support limitations  rajatkotwal  2008-05-08 01:31:34
Re: Dell Recalls Tech Support from India After Complaints  jaipal  2006-09-08 01:38:59
Re: Dell Recalls Tech Support from India After Complaints  sdittrick  2003-12-12 18:24:58
Re: Dell Recalls Tech Support from India After Complaints  Billibob  2004-02-19 11:37:37
Re: Dell Recalls Tech Support from India After Complaints  CBhansali  2003-11-29 12:38:49
Re: Dell Recalls Tech Support from India After Complaints  mdelmatt  2006-04-25 07:44:14
Re: Dell Recalls Tech Support from India After Complaints  cubanitatb  2006-08-22 17:27:48
Re: Dell Recalls Tech Support from India After Complaints  slygo  2003-11-26 12:56:14
indian support  rajatkotwal  2008-05-08 01:40:50
Re: Dell Recalls - What about the Rest of Us?  Sailingfool  2003-11-26 10:29:05
Re: Dell Recalls - What about the Rest of Us?  amrselim  2004-01-06 04:09:40
Re: Dell Recalls Tech Support from India After Complaints  Mrc_mrc  2003-11-25 12:02:50
Re: Dell Recalls Tech Support from India After Complaints  Unadude  2004-04-20 08:32:40
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