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Thank you for your interest in the ITIC CRM Deployment Trends Surveys 2011 & 2012. To get a copy of this research report, please enter your information below.


  • ITIC and GFI Software (formerly Sunbelt) conducted a Web-based survey of 200+ respondents in May 2011
  • ITIC repeated the survey in December/January 2012 with 350+ respondents
  • Survey consisted of multiple choice questions and essay responses
  • ITIC analysts conducted two dozen customer interviews following both Web surveys to validate the responses
  • Respondents included SMBs and SMEs; all vertical segments were represented
  • Over 95% of respondents were from North America
  • Over 30 different vertical markets represented
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