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John P. Mello Jr.
Rumors Roil Ahead of Next Month's Galaxy Unpacked Event
01/15/19 5:00 AM PT | TechNewsWorld | 1068 Words

"The phones most of us have so are good, most consumers can barely make use of all they offer," said Tuong Nguyen, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Consumers are not...

John P. Mello Jr.
AT&T to Switch On 5G in 12 Cities
12/19/18 5:00 AM PT | E-Commerce Times | 1020 Words

Initially, though, 5G may be a tough sell to many consumers, suggested Bill Menezes, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Right now, 5G offers consumers the opportunity to pay a lot...

Richard Adhikari
Wix Launches 20-Product CRM Suite for SMBs
12/13/18 11:43 AM PT | CRM Buyer | 870 Words

An API-based headless architecture offers increased flexibility through its decoupled user interface approach, according to a report by Gartner analysts Jeffery Skowron and Brad Dayley.

"Headless commerce is all about using whatever combination of front-end content -- or presentation layer --...

Richard Adhikari
Salesforce IoT Insights Could Turbocharge Field Service
12/06/18 11:49 AM PT | CRM Buyer | 910 Words

Salesforce launched Field Service Lightning in 2016, and Gartner ranked it as a Challenger in its 2017 Gartner Magic Quadrant for Field Service Management.

The Size of the Market
Salesforce's move was influenced by Gartner's prediction that there would...

John P. Mello Jr.
AI Meets VR in New Nvidia Tech
12/04/18 5:00 AM PT | TechNewsWorld | 1001 Words

"This is cool because it's using deep learning to cut down on what has traditionally been a very manual and resource-intensive activity," said Tuong Nguyen, an analyst with Gartner , a research and advisory company based in Stamford, Connecticut.

"This has...

Michael FitzGerald
Transforming Customer Insights Into Actionable Intelligence
11/28/18 12:14 PM PT | CRM Buyer | 951 Words

CRM became the largest software market in 2017, according to Gartner , and it is tipped to see a further 16 percent growth by the end of this year.

The insights captured and stored within these tools are key to building a...

John P. Mello Jr.
How to Choose a B2C E-Commerce Suite
11/27/18 10:11 AM PT | E-Commerce Times | 1576 Words

Hands On or Hands Off?
How much the business should be involved in the technical implementation and operation of the platform is one of the first questions a commerce platform shopper should consider, Gartner analyst Mike Lowndes suggested in a...

Chris Bucholtz
For Great Customer Experiences, Design Great Employee Experiences
10/16/18 11:25 AM PT | CRM Buyer | 1037 Words

Four out of five CX professionals predicted their brand would compete with rivals completely (or nearly completely) on CX by late 2019, Gartner reported .

Within businesses, there are metrics, surveys and evaluations aplenty when it comes to CX. The problem...

John P. Mello Jr.
Apple Watch Goes All-In With Health and Fitness Focus
09/18/18 5:00 AM PT | TechNewsWorld | 1032 Words

FDA Selling Point
FDA clearance of the watch is something consumers may find compelling, observed Tuong Nguyen, senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Although the technical FDA terminology -- 'cleared'...

Marton IllÚs
Why You Should Manage Your IoT Devices Like Employees
09/15/18 5:00 AM PT | E-Commerce Times | 988 Words

An estimated 20.4 billion Internet of Things devices will be deployed by 2020, according to Gartner , in what some have dubbed "the fourth industrial revolution." These connected devices are being manufactured to streamline everything we do. Smart fridges will be capable...

John P. Mello Jr.
Trio of New iPhones Expected in September
08/28/18 5:00 AM PT | TechNewsWorld | 1016 Words

"I think the larger screen will be a big draw," said Tuong Nguyen, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Apple has been traditionally lagging in terms of having large-screen offerings equivalent...

Abhijit Shanbhag
From Browser to Buyer: How Smart Solutions Are Transforming E-Commerce
08/24/18 9:58 AM PT | E-Commerce Times | 1112 Words

By the year 2020, 85 percent of a client's relationship with a business will be managed without the need for human interaction, Gartner has predicted. The message seems to be clear: join the revolution or get out of the way.

E-commerce...

Denis Pombriant
Oracle Confronts Lawsuit on Its Path to the Cloud
08/18/18 5:00 AM PT | E-Commerce Times | 1102 Words

Analysts React
Shortly after the earnings call, Gartner issued a negative opinion of Oracle's progress in migrating to the cloud, and on March 20, Oracle shares fell 9.4 percent causing the pension fund to lose money. We know that for...

John P. Mello Jr.
Def Con Voting Machine Hacks Ruffle Feathers
08/14/18 7:33 AM PT | E-Commerce Times | 1024 Words

More Than Machines
"Def Con demonstrates how vulnerable the system is," remarked Avivah Litan, a security analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"It's just amazing the country is so lax at responding...

John P. Mello Jr.
Android Pie Is Filled with AI
08/08/18 5:00 AM PT | TechNewsWorld | 1237 Words

The Adaptive Battery feature appears to be compelling, acknowledged Tuong Nguyen, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut. However, he is withholding judgment on the feature until the verdict from users comes in.

Denis Pombriant
The Social Utility 2
08/07/18 11:49 AM PT | CRM Buyer | 858 Words

The End of Hype
What's really happening, I believe, is that social is nearing the end of its "hypecycle." If you're unfamiliar with the term, it was coined by Gartner a while ago to describe the early market for an...

Rob Enderle
Behind Apple's Trillion-Dollar Company Numbers
08/06/18 10:48 AM PT | TechNewsWorld | 1561 Words

I wrote an internal paper on it and submitted it shortly before I left IBM to go to work for Dataquest, a market research firm (later acquired by the Gartner Group).

What I found was that the problems at IBM were being...

John P. Mello Jr.
Microsoft's New Skype Could Be Risky Gamble
07/18/18 5:00 AM PT | TechNewsWorld | 1026 Words

Easier Sharing
At 1080p, Skype will have an advantage over Apple FaceTime, Google Duo and Google Hangouts, and Facebook Messenger, which max out at 720p, noted Adam Preset, research director for digital workplace at Gartner .

"That might matter...

Richard Adhikari
What the GDPR Means for Small US Etailers
06/21/18 11:20 AM PT | E-Commerce Times | 1032 Words

"We have seen many small businesses ... exclude EU subjects from their clientele to avoid exposure to GDPR risks," observed Andrew Frank, distinguished analyst at Gartner .

"This could impact assumptions about the frictionless global nature of e-business," he told the...

Denis Pombriant
SAP Discovers CRM
06/06/18 7:00 AM PT | CRM Buyer | 772 Words

The ERP market is mature, and CRM will double in size to US$66 billion between 2016 and 2021, compared to ERP's growth to $39 billion in the same span, Gartner has predicted. Clearly, SAP is looking for new markets.

There's nothing wrong...

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Salesforce Commerce Solution Guide
Has technology made transportation more or less safe?
Traveling by all modes of transportation has become riskier with each passing year.
In general, transportation safety has been improving steadily, despite some failures.
Some modes of transportation have been improving while others have become less safe.
We may have reached a tipping point where more tech means less safety.
Don't blame the tech -- greedy companies haven't done adequate testing.
Government regulators have not been playing a strong enough oversight role.
Salesforce Commerce Solution Guide
Salesforce Commerce Solution Guide