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John P. Mello Jr.
5G Could Mess With Accuracy of Weather Forecasts
05/21/19 3:06 AM PT | TechNewsWorld | 1120 Words

Bad Data's Ripple Effect
Problems arising from spectrum reallocation are nothing new, noted Bill Menezes, senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Whenever spectrum gets reallocated, frequently there's an existing use...

Jon Roskill
What Everyone's Getting Wrong About Digital Transformation
05/03/19 11:57 AM PT | E-Commerce Times | 1035 Words

For the purposes of this discussion, I've found a few definitions that reflect the disparity of opinion regarding digital transformation: "Using technology to create differentiating ways of doing business with the aim of driving growth in new and existing markets." -- Simon Chan, Open Consulting Group . "Digital transformation (DX) is the novel use of digital technology to solve traditional problems." -- Wikipedia "Digital business transformation is the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model." -- Gartner ...

John P. Mello Jr.
Red Flag Flying Over Flagship Phones
05/01/19 5:00 AM PT | TechNewsWorld | 1054 Words

Flagship phones have less appeal now because they're more about prestige than any significant differentiator, remarked Tuong Nguyen, senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

For example, cameras used to be a key...

Tyson Quick
How to Reinvent E-Commerce Personalization in 2019
03/28/19 11:31 AM PT | E-Commerce Times | 3607 Words

In the future, Gartner claims smart personalization will enable businesses to boost their profits by up to 15 percent:

Today, personalization is everywhere -- in B2B, B2C, e-commerce , SaaS -- the list goes on. Unfortunately, the term "personalization" still carries much...

Chris Bucholtz
Is Your Contact Center Ruining Your CX?
03/27/19 12:14 PM PT | CRM Buyer | 1053 Words

In 2018, according to Gartner's numbers, worldwide investment amounted to US$45.8 billion. At the same time, Accenture reported that in 2018, $6.2 trillion in business was switched from one vendor to another because of customer dissatisfaction.

If dissatisfied customers were...

John P. Mello Jr.
Rumors Roil Ahead of Next Month's Galaxy Unpacked Event
01/15/19 5:00 AM PT | TechNewsWorld | 1068 Words

"The phones most of us have so are good, most consumers can barely make use of all they offer," said Tuong Nguyen, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Consumers are not...

John P. Mello Jr.
AT&T to Switch On 5G in 12 Cities
12/19/18 5:00 AM PT | E-Commerce Times | 1020 Words

Initially, though, 5G may be a tough sell to many consumers, suggested Bill Menezes, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Right now, 5G offers consumers the opportunity to pay a lot...

Richard Adhikari
Wix Launches 20-Product CRM Suite for SMBs
12/13/18 11:43 AM PT | CRM Buyer | 870 Words

An API-based headless architecture offers increased flexibility through its decoupled user interface approach, according to a report by Gartner analysts Jeffery Skowron and Brad Dayley.

"Headless commerce is all about using whatever combination of front-end content -- or presentation layer --...

Richard Adhikari
Salesforce IoT Insights Could Turbocharge Field Service
12/06/18 11:49 AM PT | CRM Buyer | 910 Words

Salesforce launched Field Service Lightning in 2016, and Gartner ranked it as a Challenger in its 2017 Gartner Magic Quadrant for Field Service Management.

The Size of the Market
Salesforce's move was influenced by Gartner's prediction that there would...

John P. Mello Jr.
AI Meets VR in New Nvidia Tech
12/04/18 5:00 AM PT | TechNewsWorld | 1001 Words

"This is cool because it's using deep learning to cut down on what has traditionally been a very manual and resource-intensive activity," said Tuong Nguyen, an analyst with Gartner , a research and advisory company based in Stamford, Connecticut.

"This has...

Michael FitzGerald
Transforming Customer Insights Into Actionable Intelligence
11/28/18 12:14 PM PT | CRM Buyer | 951 Words

CRM became the largest software market in 2017, according to Gartner , and it is tipped to see a further 16 percent growth by the end of this year.

The insights captured and stored within these tools are key to building a...

John P. Mello Jr.
How to Choose a B2C E-Commerce Suite
11/27/18 10:11 AM PT | E-Commerce Times | 1576 Words

Hands On or Hands Off?
How much the business should be involved in the technical implementation and operation of the platform is one of the first questions a commerce platform shopper should consider, Gartner analyst Mike Lowndes suggested in a...

Chris Bucholtz
For Great Customer Experiences, Design Great Employee Experiences
10/16/18 11:25 AM PT | CRM Buyer | 1037 Words

Four out of five CX professionals predicted their brand would compete with rivals completely (or nearly completely) on CX by late 2019, Gartner reported .

Within businesses, there are metrics, surveys and evaluations aplenty when it comes to CX. The problem...

John P. Mello Jr.
Apple Watch Goes All-In With Health and Fitness Focus
09/18/18 5:00 AM PT | TechNewsWorld | 1032 Words

FDA Selling Point
FDA clearance of the watch is something consumers may find compelling, observed Tuong Nguyen, senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Although the technical FDA terminology -- 'cleared'...

Marton IllÚs
Why You Should Manage Your IoT Devices Like Employees
09/15/18 5:00 AM PT | E-Commerce Times | 988 Words

An estimated 20.4 billion Internet of Things devices will be deployed by 2020, according to Gartner , in what some have dubbed "the fourth industrial revolution." These connected devices are being manufactured to streamline everything we do. Smart fridges will be capable...

John P. Mello Jr.
Trio of New iPhones Expected in September
08/28/18 5:00 AM PT | TechNewsWorld | 1016 Words

"I think the larger screen will be a big draw," said Tuong Nguyen, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Apple has been traditionally lagging in terms of having large-screen offerings equivalent...

Abhijit Shanbhag
From Browser to Buyer: How Smart Solutions Are Transforming E-Commerce
08/24/18 9:58 AM PT | E-Commerce Times | 1112 Words

By the year 2020, 85 percent of a client's relationship with a business will be managed without the need for human interaction, Gartner has predicted. The message seems to be clear: join the revolution or get out of the way.

E-commerce...

Denis Pombriant
Oracle Confronts Lawsuit on Its Path to the Cloud
08/18/18 5:00 AM PT | E-Commerce Times | 1102 Words

Analysts React
Shortly after the earnings call, Gartner issued a negative opinion of Oracle's progress in migrating to the cloud, and on March 20, Oracle shares fell 9.4 percent causing the pension fund to lose money. We know that for...

John P. Mello Jr.
Def Con Voting Machine Hacks Ruffle Feathers
08/14/18 7:33 AM PT | E-Commerce Times | 1024 Words

More Than Machines
"Def Con demonstrates how vulnerable the system is," remarked Avivah Litan, a security analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"It's just amazing the country is so lax at responding...

John P. Mello Jr.
Android Pie Is Filled with AI
08/08/18 5:00 AM PT | TechNewsWorld | 1237 Words

The Adaptive Battery feature appears to be compelling, acknowledged Tuong Nguyen, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut. However, he is withholding judgment on the feature until the verdict from users comes in.

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Is "too much screen time" really a problem?
Yes -- smartphone addiction is ruining relationships.
Yes -- but primarily due to parents' failure to regulate kids' use.
Possibly -- long-term effects on health are not yet known.
Not really -- lack of self-discipline and good judgement are the problems.
No -- angst over "screen time" is just the latest overreaction to technology.
No -- what matters is the quality of content, not the time spent viewing it.
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