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Jeff Kagan
The 3 Faces of Customer Care
02/08/18 11:27 AM PT | E-Commerce Times | 986 Words

Wells Fargo is another example of poor service. I'm not talking about the big money scandal of last year. I'm talking about the way the company handles customer problems today. I have used its website to set up automatic payments for regular bills.

Richard Adhikari
Apple Spotlights Key iOS 11.3 Features
01/25/18 12:15 PM PT | TechNewsWorld | 669 Words

Among the companies Business Chat initially will work with are Lowe's, Discover and Wells Fargo .

The app lets users chat with a service rep, schedule an appointment, or make purchases through Apple Pay without leaving the app. The feature doesn't share...

Richard Adhikari
Angry Customers Likely to Ditch Wells Fargo's Wagon
10/26/16 5:00 AM PT | CRM Buyer | 646 Words

... Wells Fargo Bank will lose customers in droves because of the scandal over fraudulently opened accounts and other issues, based on the results of an online survey cg42 conducted last week. More than 85 percent of the respondents -- 1,500 primary customers of...

Christopher J. Bucholtz
Incentives-Driven Disaster: Wells Fargo's Ethical Implosion
09/21/16 5:00 AM PT | CRM Buyer | 1031 Words

Squandering Lifelong Relationships
Wells Fargo recently provided an example of that lack of understanding when news broke that more than 5,300 employees had been fired in a scandal that involved illegal behavior: the creation of nearly 2 million customer bank and...

Richard Adhikari
Bill Bolsters Legal Efforts of Wells Fargo Fraud Victims
12/08/16 5:00 AM PT | CRM Buyer | 588 Words

... States lawmakers last week introduced legislation to stop Wells Fargo from enforcing arbitration agreements with victims of fraud it perpetrated against them . Sen. Sherrod Brown, D-Ohio, the ranking member of the Senate Committee on Banking, Housing and Urban Affairs, and Rep. Brad...

ECT News Staff
Wells Fargo Deploys RSS Tools
08/28/06 9:05 AM PT | TechNewsWorld | 265 Words

... Calif.-based KnowNow , a provider of publish-and-subscribe information services , announced Monday the deployment of two KnowNow systems at financial services company Wells Fargo . The on-site KnowNow Material Event Notification service allows Wells Fargo business managers to continuously watch information across multiple...

David Jones
Amazon Drops Wells Fargo Student Loan Program Like Hot Potato
09/09/16 3:20 PM PT | E-Commerce Times | 542 Words

... and Wells Fargo Education Financial Services this week suddenly ended a partnership to offer low-cost loans to college students, less than six weeks after announcing the program . Wells Fargo, the largest lender of private student loans among all U.S. commercial banks, had...

Keith Regan
PayPal Taps Wells Fargo To Process Credit Cards
06/20/02 9:50 AM PT | E-Commerce Times | 410 Words

PayPal has announced it will shift its credit card processing to Wells Fargo , making the financial giant the third company in the past year to handle PayPal's credit card transactions. The move may help PayPal strengthen its ties to credit card companies, which...

James Hollander
Wells Fargo and Mitsubishi Unveil Multiple Currency E-Commerce Service
03/01/99 12:00 AM PT | E-Commerce Times | 525 Words

To address these issues, a subsidiary of Mitsubishi, known as One Galaxy Solution, and Wells Fargo Bank have developed a new e-commerce service to process transactions that involve multiple currency conversion and international payment processing .

While the new service will initially be...

Chet Dembeck
Wells Fargo Net Service Accused of Racial Bias
06/22/00 12:00 AM PT | E-Commerce Times | 447 Words

... lawsuit filed in a Dallas, Texas federal court accuses Wells Fargo Bank of using the Internet to discriminate against minorities and encourage racial segregation. According to published reports, the allegations are centered on Wells Fargo's "Community Calculator," an online search engine designed to...

Keith Regan
Wells Fargo Recoups Following Massive Online, ATM Glitch
08/21/07 1:09 PM PT | CRM Buyer | 736 Words

... Wells Fargo said Tuesday it fixed a computer problem that left many of its Web banking customers unable to access their accounts over the weekend. The problems were first discovered Sunday afternoon, and the San Francisco-based bank said all services had been restored...

Nora Macaluso
Stock Watch: eBay Gains on Wells Fargo Alliance
03/02/00 12:00 AM PT | E-Commerce Times | 121 Words

... Inc. (Nasdaq: EBAY) rose 5 7/8 to 149 1/4 Wednesday after the online auctioneer announced an alliance with Wells Fargo & Co. The deal calls for Wells Fargo to take a 35 percent stake in eBay's Billpoint division and allows eBay's customers to...

Mary Hillebrand
eBay Taps Wells Fargo for New Credit Payment System
03/01/00 12:00 AM PT | E-Commerce Times | 437 Words

... Inc. (Nasdaq: EBAY) and Wells Fargo (NYSE: WFC) announced Wednesday that they have partnered to expand online payment processing company Billpoint, thereby enabling eBay's 10 million users to make payments to one another by credit card. Until now, most buyers at eBay's auction...

Richard Adhikari
Amazon Sidles Into Student Loans
07/25/16 2:57 PM PT | E-Commerce Times | 609 Words

... has teamed up with Wells Fargo Educational Financial Services to offer Amazon Prime Students a 0.5 percent discount on private student loan interest rates, Wells Fargo announced last week. Wells Fargo is the largest private student lender in the United States among commercial...

Katherine Noyes
The Business Case for Virtual Business, Part 1
06/23/09 4:00 AM PT | LinuxInsider | 1240 Words

Within a few short years, businesses including IBM , Sun Microsystems , AOL , Coca-Cola , Wells Fargo , Nissan and Starwood Hotels had set up a presence in the virtual world, generating much media attention and fanfare.

"It seemed like a lot...

Rob Enderle
HPE and Apple: The Speed of Image Transformation
09/26/16 10:26 AM PT | TechNewsWorld | 1562 Words

Wells Fargo's Scandal
You saw this at the heart of the Wells Fargo scandal . Incentives were created to create false records of success in order to make the firm look more successful than it was. The folks who got...

Stephanie Losi
Network Security Roundup for July 23, 2003
07/23/03 8:15 AM PT | E-Commerce Times | 338 Words

Full Story on MSNBC PCWorld: Wells Fargo Customers Hit with E-Mail Scam
23-Jul-03 09:15 ET

Story Highlights:
"Some customers of Wells Fargo Bank Monday found themselves the target of an e-mail fraud attempt. One customer contacted the bank after receiving a...

Jeff Kagan
Why Companies Botch Customer Care
01/19/17 5:00 AM PT | E-Commerce Times | 1248 Words

Wells Fargo or Sun Trust Bank?
I've been a customer of Wells Fargo ever since it acquired Wachovia. I used to love Wachovia -- Wells Fargo, not so much. There are many reasons, including the recent PR disaster over creating fraudulent...

Jeff Kagan
The Growing Customer Trust Gap
09/28/16 5:00 AM PT | E-Commerce Times | 1031 Words

Wells Fargo, SunTrust and Others Breach Customer Trust
Now Wells Fargo is in the news with stories about how several thousand of its employees wrongly opened new accounts for customers and transferred money among their accounts. The Consumer Finance Protection...

David Jones
Apple May Enter P2P Mobile Payments Fray
11/12/15 4:12 PM PT | E-Commerce Times | 787 Words

Wells Fargo , one of four lenders said to be in talks with Apple, declined to comment on the Apple report, but noted that it is actively participating in a newly announced network that provides the ability to transfer mobile payments to just...

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