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Denis Pombriant
OpenWorld Preview
10/17/18 10:51 AM PT | CRM Buyer | 1130 Words

As of this writing, I haven't been prebriefed on what Oracle will be announcing at OpenWorld regarding CRM -- or as...

Tom Caporaso
6 Surefire Ways Etailers Can Boost Customer Loyalty
10/04/18 5:00 AM PT | E-Commerce Times | 1638 Words

The marketing landscape has shifted as power has moved from sellers to buyers, and businesses have realized a heightened need for customer loyalty . Market fragmentation has dramatically increased competition, magnifying the need for loyalty. Traditionally, loyalty has been achieved through a series of...

Chris Bucholtz
5 Reasons the Sales A-Player's Era Is Ending
09/28/18 5:00 AM PT | CRM Buyer | 1125 Words

Relying on A-players alone will fail to bring in enough revenue or deliver a customer experience that will contribute to customer loyalty . You need to ensure that every player on the sales team is contributing to your sales success -- you can't...

Denis Pombriant
The CRM Oligopoly
10/04/18 10:11 AM PT | CRM Buyer | 1652 Words

As markets mature, they trend toward oligopoly or even outright monopoly. There isn't much difference, because an oligopoly has several members...

Denis Pombriant
Dreamforce 2018
10/01/18 11:40 AM PT | CRM Buyer | 1130 Words

Salesforce has been very good at skating to where the puck will be, to paraphrase the great Wayne Gretzky. As a...

Denis Pombriant
Oracle's Growing Pains
10/03/18 5:00 AM PT | E-Commerce Times | 807 Words

People at Oracle must sometimes feel like they're living in Mark Twain's reality. After hearing that his obituary had been published...

Denis Pombriant
Oracle's Earnings Angst
09/22/18 5:00 AM PT | E-Commerce Times | 853 Words

OK, this is looking somewhat predictable. Oracle has beat earnings estimates in seven of the past eight quarters, according to Forbes...

Denis Pombriant
A Good Storm
09/20/18 10:22 AM PT | CRM Buyer | 770 Words

With less than a week to go, Dreamforce continues to bear down on the world like a hurricane slowly approaching from...

Richard Adhikari
7-Eleven Gives Nod to Apple Pay, Google Pay
09/12/18 10:37 AM PT | CRM Buyer | 840 Words

It offers Apple Pay as a payment option. 7Rewards, an app-based customer loyalty program that lets consumers earn and redeem points on checkout. It also offers an assortment of customer experiences in and out of stores. 7-Eleven Bot on Facebook Messenger lets consumers chat...

Denis Pombriant
Wheat and Chaff
07/31/18 11:25 AM PT | CRM Buyer | 1128 Words

The CRM industry spent the better part of a decade building up the social aspect of CRM. Back in about 2004,...

Denis Pombriant
Oracle Confronts Lawsuit on Its Path to the Cloud
08/18/18 5:00 AM PT | E-Commerce Times | 1102 Words

The City of Sunrise Firefighters' Pension Fund recently filed a lawsuit alleging that Oracle executives lied about the company's successes in...

Denis Pombriant
Sign of the Times
09/11/18 9:49 AM PT | CRM Buyer | 621 Words

Well, here's one Dreamforce idea I never heard of. A group of groups opposed to the Trump administration's immigrant detention and...

Denis Pombriant
Dreamforce Considerations
08/28/18 12:40 PM PT | CRM Buyer | 948 Words

The Salesforce people whom I speak with are all heads down and breathing hard in the big push to Dreamforce. In...

Denis Pombriant
The Social Utility 2
08/07/18 11:49 AM PT | CRM Buyer | 858 Words

I have been writing a lot about social media becoming a utility -- in my last piece , for example --...

Denis Pombriant
Cloud Transition State
07/24/18 11:23 AM PT | CRM Buyer | 812 Words

A confusing dynamic has been emerging in the software industry, caused by the inexorable shift to the cloud. Even before you...

Denis Pombriant
Blockchain (Re)Emerges
09/17/18 11:36 AM PT | E-Commerce Times | 934 Words

More often than you might think, disruptive innovations travel in pairs -- at least until they are separated by the markets,...

Denis Pombriant
Pulling a Thread
08/25/18 5:00 AM PT | CRM Buyer | 651 Words

There's an emerging theme in sales and marketing that I expect will be important for a while and could influence some...

Denis Pombriant
Oracle's Bad Boy Image
08/21/18 11:19 AM PT | E-Commerce Times | 913 Words

No one at Oracle will ever be nominated for sainthood, and that's probably OK with them. Over the years the company...

Denis Pombriant
JEDI Mind Games
08/15/18 10:31 AM PT | CRM Buyer | 861 Words

During the same week it was sued by irate investors over progress moving its customer base to the cloud, Oracle protested...

Denis Pombriant
Oracle Releases Second Half of Autonomous DB
08/10/18 11:07 AM PT | CRM Buyer | 653 Words

A lot of people might have thought Oracle's announcement of the autonomous database at last year's OpenWorld and its subsequent release...

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What best describes your attitude toward social networks and politics?
The value of engaging in serious political discourse outweighs the negatives.
Most of the political conversations seem overheated and ignorant.
Social networks provide a lot of very good political information from reliable sources.
Almost every political post I see is skewed or totally fake.
Political interactions on social networks simply mirror those in the real world.
Social networks remove inhibitions, bringing out the worst in people and politics.