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Denis Pombriant
Zuora Takes It to the Big House
04/17/18 11:00 AM PT | CRM Buyer | 710 Words

By now you're likely familiar with the rough outlines of the story. After nearly a decade of company building, Zuora last...

Denis Pombriant
Beyond CRM
04/10/18 7:00 AM PT | CRM Buyer | 843 Words

We should start discussing what's beyond CRM . I chose the word "beyond" advisedly. CRM is far, far from dead or...

Denis Pombriant
Digital Disruption
04/04/18 11:08 AM PT | CRM Buyer | 891 Words

Andrew McAfee and Erik Brynjolfesson, who teach at MIT's Sloan School of Management, started writing about the impact of artificial intelligence...

Denis Pombriant
It's Getting Lonely at Quota Club
03/27/18 11:01 AM PT | CRM Buyer | 887 Words

Sales people and their managers should be celebrating the economic gains of the last few years but for many of them...

Denis Pombriant
The Social Utility
03/24/18 5:00 AM PT | E-Commerce Times | 1054 Words

If you study economic cycles, you can watch the evolution of a disruptive technology throughout its lifecycle, from a specific product...

Denis Pombriant
Managing in Mature Markets
03/20/18 5:00 AM PT | CRM Buyer | 851 Words

Markets and companies change as industries grow and as a disruptive innovation commoditizes. Generally, prices come down because the innovation becomes...

Denis Pombriant
Healthcare, CRM's New Vertical
03/14/18 10:16 AM PT | CRM Buyer | 877 Words

Healthcare might offer the best example of the potential for vertical market or industry-oriented customer relationship management, but most people in...

Denis Pombriant
Facebook's Vulnerabilities Surface
03/07/18 12:35 PM PT | CRM Buyer | 893 Words

Adam Smith famously referred to "the invisible hand" of the free market in his landmark book The Wealth of Nations ,...

Denis Pombriant
To Fix Healthcare, Fix IT First
03/01/18 3:07 PM PT | CRM Buyer | 816 Words

We spend a great deal of time and effort trying to make healthcare more affordable and to ensure better outcomes. Too...

Denis Pombriant
Keeping It Simple
02/22/18 3:07 PM PT | CRM Buyer | 650 Words

Disruptive innovations change our lives for the better. They expose longstanding needs and signal that there's a solution at hand. Moreover,...

Denis Pombriant
Advanced Selling Strategies
02/17/18 11:00 AM PT | CRM Buyer | 526 Words

One of CRM's overlooked benefits, accrued over many years, is its influence on business processes. Twenty or so years ago, front-office...

Denis Pombriant
Trending in CRM
02/14/18 11:46 AM PT | CRM Buyer | 736 Words

It's uncertain how the CRM market will look in six months, given the stock market, the economy and the tax bill....

Denis Pombriant
Document Management Revisited
02/05/18 2:25 PM PT | CRM Buyer | 702 Words

The IT industry has been playing whack-a-mole since its inception. We've been applying sophisticated technology to our biggest business problems not...

Chris Bucholtz
The Top 20 CRM Blogs of 2017: Countdown, Part 2
01/31/18 5:00 AM PT | CRM Buyer | 2596 Words

Beagle Research Blog - Denis Pombriant
What were you concerned about in 2017? So concerned that you sat down and wrote about it? If you said the ASC 606 Accounting Rule, Richard Branson, AI and CRM, Oracle OpenWorld and Salesforce's DreamForce,...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

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Help with daily housecleaning chores
Companionship for elderly or disabled family member
Entertaining and educating children
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