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Denis Pombriant
NetSuite's Revelations at NRF
01/17/19 12:29 PM PT | CRM Buyer | 719 Words

NetSuite announced results of its sponsored study at this week's National Retail Federation show in New York, shedding light on...

Chris Bucholtz
Top CRM Blogs of 2018: Countdown, Part 2
01/18/19 5:00 AM PT | CRM Buyer | 2819 Words

Beagle Research Blog
Denis Pombriant takes this year's top slot with his prolific Beagle Research blog , which leaps from subject to subject with dizzying frequency but, when taken as a whole, places CRM in a context that emphasizes how important...

Denis Pombriant
Salesforce and the Machine
01/15/19 11:06 AM PT | CRM Buyer | 932 Words

There's been way too much obsessing about how artificial intelligence and machine learning will eliminate jobs. For example, 60 Minutes ran...

Denis Pombriant
The Teetering Social Empire
01/09/19 11:48 AM PT | CRM Buyer | 1043 Words

Disruptive innovations are only disruptive for as long as it takes competition to develop and thus create a market. Worse, for...

Denis Pombriant
2019 CRM Wish List
01/03/19 8:45 AM PT | CRM Buyer | 896 Words

I've been writing a forecast column every year at least since W was president. Nothing's wrong with that, lots of people...

Denis Pombriant
Oracle's Customer Transition Challenge
12/19/18 12:00 PM PT | CRM Buyer | 891 Words

Oracle narrowly missed its number last quarter, so it was good to see the company come roaring back with 19...

Denis Pombriant
Philanthropy's Dunning-Kruger Effect
12/17/18 12:36 PM PT | E-Commerce Times | 1306 Words

The Dunning-Kruger effect is a cognitive bias that leads relatively unskilled individuals to believe their ability is be much higher than...

Denis Pombriant
Oracle and the JEDI Contract
12/13/18 8:55 AM PT | E-Commerce Times | 898 Words

I was struck by the news that Oracle has filed a suit in federal court over the US$10 billion Pentagon JEDI...

Denis Pombriant
Sales Chatbots Tell a Story
12/11/18 12:40 PM PT | CRM Buyer | 847 Words

You can roughly chart a product's lifecycle based on how it is sold, and this may be having a profound effect...

Denis Pombriant
One-of-a-Kind CRM
12/05/18 11:49 AM PT | CRM Buyer | 803 Words

The hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing...

Denis Pombriant
Amazon's Shift
11/29/18 12:24 PM PT | E-Commerce Times | 823 Words

Andy Jassy, CEO of Amazon Web Services (AWS), on Wednesday told CNBC that AWS customers would be off all Oracle databases...

Denis Pombriant
Salesforce's Earnings Mystery
11/29/18 9:17 AM PT | CRM Buyer | 878 Words

My only question about Salesforce's recent revenue announcement is why the company described the vast majority of its nonprofessional services revenues...

Denis Pombriant
Reining In Social Media Without Crippling It
11/23/18 9:40 AM PT | E-Commerce Times | 1023 Words

Earlier this year, in response to reports that Russian actors had used Facebook to disrupt the 2016 election, I wrote a...

Denis Pombriant
Chatbots Gaining Altitude
11/15/18 11:45 AM PT | CRM Buyer | 650 Words

How do they really know? That's the question that immediately comes to mind in reviewing the top-level data from Voxpro's recent...

Denis Pombriant
Above the Funnel No More
11/07/18 10:55 AM PT | CRM Buyer | 704 Words

The conventional sales funnel exceeded its usefulness a long time ago, roughly when the Internet gave us the ability to gather...

Denis Pombriant
Digital Disruption Pathways
11/05/18 11:40 AM PT | E-Commerce Times | 1359 Words

Digital transformation means a lot of things to different people, but if you do it right it should be virtually unique...

Denis Pombriant
Oracle, the Hardware Company
10/31/18 5:00 AM PT | TechNewsWorld | 836 Words

For all of the dazzle of its rapidly evolving software portfolio, which includes a self-monitoring and self-patching database that also configures...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
The Social Utility 2
08/07/18 11:49 AM PT | CRM Buyer | 858 Words

... have been writing a lot about social media becoming a utility -- in my last piece , for example -- and one friend summed up his objections very well: "Nicely written and well argued, Denis. However, the question that popped up...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

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