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Denis Pombriant
Platform Native
11/19/14 6:41 PM PT | CRM Buyer | 863 Words

The idea of an omnipotent software platform and the evolution of customer science go hand in hand. Customer science is the...

Denis Pombriant
Journey Map
11/12/14 4:50 PM PT | CRM Buyer | 988 Words

The journey map and the tools used to make one might be the sleeper part of CRM in the year or...

Denis Pombriant
Analyzing Big Data
10/29/14 5:59 PM PT | CRM Buyer | 923 Words

Xactly continues its pioneering ways by analyzing anonymous data collected by its customers in compensation management. If you aren't familiar...

Denis Pombriant
The Customer Science Revolution
10/23/14 7:42 PM PT | CRM Buyer | 787 Words

Bluewolf , the consultancy that was founded to assist customers implementing and deploying Salesforce.com, has released its annual State of...

Denis Pombriant
Jottings on Dreamforce 2014
10/16/14 12:07 PM PT | CRM Buyer | 889 Words

Dreamforce has always been about many things happening at once -- a three-ring circus, in a good way. There are announcements...

Denis Pombriant
OOW2014
10/08/14 6:08 PM PT | CRM Buyer | 1261 Words

If Oracle didn't build another product for a while, it would be OK. In fact, no one might notice. The company...

Denis Pombriant
A Lot to Like in the Midwest
10/01/14 7:06 PM PT | CRM Buyer | 794 Words

There was a lot to like at Salesforce ExactTarget's Connections 2014 user conference in Indianapolis last week. Now all that's needed...

Denis Pombriant
The New Forecasting Era
09/24/14 5:19 PM PT | CRM Buyer | 977 Words

Sales forecasting never has been easy, and over time it has gotten a lot harder. This brings up a couple of...

Denis Pombriant
The Wearables Revolution
09/18/14 6:28 AM PT | CRM Buyer | 729 Words

The wearables market heated up last week with Apple's introduction of its Watch and payment processing service, and the implications for...

Denis Pombriant
If Google Were French
09/11/14 11:44 AM PT | CRM Buyer | 750 Words

I was disturbed by this week's story in The New York Times about Google's ongoing issues with European regulators. The lead...

Denis Pombriant
Evolving CRM
08/26/14 9:14 PM PT | CRM Buyer | 941 Words

The CRM Evolution conference held last week in New York was interesting for multiple reasons. Most importantly, perhaps, is the perception...

Denis Pombriant
Moving the Sales Needle
08/20/14 6:14 PM PT | CRM Buyer | 923 Words

Apttus and Adobe Echosign earlier this year conducted a survey of more than 100 Fortune 1000 sales leaders, focusing on...

Denis Pombriant
Sales Forecast Dynamics
08/06/14 5:56 PM PT | CRM Buyer | 854 Words

Take a look at almost any sales software on the market, and you'll find the vendor's claim that the product accelerates...

Denis Pombriant
Sales Reach: A Marketing Tool for Reps
07/30/14 7:20 PM PT | CRM Buyer | 552 Words

I was impressed by the announcement by Salesforce.com last week of a new product combination it calls "Sales Reach." It's supposed...

Denis Pombriant
Good to Gooder
07/23/14 7:39 PM PT | CRM Buyer | 822 Words

So far, Satya Nadella's moves as head of Microsoft echo the teachings of Jim Collins' 2001 best seller, Good to Great...

Denis Pombriant
How Many Pipelines Do You Have?
07/16/14 8:35 PM PT | CRM Buyer | 1042 Words

It's general practice to have multiple sales forecasts, and that typically means low and upside potential as well as what's committed...

Denis Pombriant
Can I Get My Reputation Back?
07/09/14 7:27 PM PT | CRM Buyer | 1025 Words

Ray Donovan was U.S. Labor Secretary under Ronald Reagan and a colorful figure. During his tenure he was indicted by a...

Denis Pombriant
CRM's Transition
07/03/14 11:04 AM PT | CRM Buyer | 1108 Words

It always happens this way. A market erupts or transitions to something new or it goes the way of the dodo...

Denis Pombriant
Show Season Observations
06/25/14 6:23 PM PT | CRM Buyer | 1334 Words

Not that the shows ever end, but as I regain my spot on the ground, I have a few observations from...

Denis Pombriant
You Can Improve Your Sales Forecast
06/18/14 6:36 PM PT | CRM Buyer | 943 Words

I don't know anyone who was ever great at sales forecasting. This is not to say that it can't be done,...

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Salesforce Commerce Solution Guide
What do you see as the biggest obstacle to mainstream adoption of video calling?
Too many steps are required to reach a contact.
Video quality is often poor -- dropped calls, frozen images.
There's no advantage to face-to-face communication in most cases.
Too many people feel uncomfortable on live cameras.
There are too many security and privacy issues.
The trend is away from personal engagement and toward texting.
The obstacles are fading, and video calling is well on its way to adoption.
Salesforce Commerce Solution Guide