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01/09/08 4:00 AM PT | CRM Buyer | 2044 Words
Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?
Joe Pine: Basically, we...
Denis Pombriant interviewed by John Taschek at Dreamforce.
Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...
Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...
Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...
Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...
07/19/06 5:00 AM PT | CRM Buyer | 953 Words
Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...
06/28/06 5:00 AM PT | CRM Buyer | 903 Words
Listen to Denis Pombriant (5:00 minutes)
After all, CompUSA prides itself on having a knowledgeable sales staff capable of intelligently discussing the ins and outs of products with customers. SMBs, the kinds of companies that NetSuite targets, buy other supplies...
Listen to Denis Pombriant (5:48 minutes)
We recognize secular changes throughout history such as the invention of movable type and the printing press, the invention of electric light, or the introduction of computer chips into the automobile.
Take the...
06/14/06 5:00 AM PT | CRM Buyer | 1034 Words
Listen to Denis Pombriant (6:00 minutes)
Like every other public company, Onyx was locked onto a treadmill marching to a quarterly number that is becoming harder and harder to make given the age of the market and the level of...
Listen to Denis Pombriant (7:05 minutes)
Publishers will not only own the stack and the on demand delivery system , they will also be the primary face to the end customer . They will own the delivery mechanism and will...
Listen to Denis Pombriant (9:24 minutes)
Part of Benioff's brilliance was the way he ignored the companies with whom he was logically a competitor to fix his sights on much bigger prey, Siebel Systems . While UpShot, Salesnet and several...
When it is the economist's turn he starts with, "Assume we have a can opener..." Listen to Denis Pombriant (5:52 minutes)
It's Not That Simple
Not to belittle the dismal science and its practitioners, but that kind of...
04/06/06 9:14 AM PT | CRM Buyer | 1197 Words
It's a good time to be a customer. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to...
Some job, eh? Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda ,...
They say markets grow at the margin; this is one example. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper,...
The winners don't look back because they know the importance of always looking ahead for the next innovation. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market...
That would provide us with the fundamentals we need to improve the selling process. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's...
New markets are driven by early adopters who only need to be satisfied that a product gave them what they paid for -- and in a new market, that's a pretty low hurdle. Denis Pombriant is a well known thought leader in CRM...
There are still a lot of business processes that need disruption. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper,...
I understand all that, but I still don't understand lawyers and MBAs. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white...
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