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Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

Denis Pombriant
Salesforce.com, NetSuite Broaden Their Appeal
06/28/06 5:00 AM PT | CRM Buyer | 903 Words

Listen to Denis Pombriant (5:00 minutes)
After all, CompUSA prides itself on having a knowledgeable sales staff capable of intelligently discussing the ins and outs of products with customers. SMBs, the kinds of companies that NetSuite targets, buy other supplies...

Denis Pombriant
Is On-Demand Here to Stay?
06/21/06 5:00 AM PT | CRM Buyer | 969 Words

Listen to Denis Pombriant (5:48 minutes)
We recognize secular changes throughout history such as the invention of movable type and the printing press, the invention of electric light, or the introduction of computer chips into the automobile.

Take the...

Denis Pombriant
Onyx Acquisition Sign of Things to Come in CRM
06/14/06 5:00 AM PT | CRM Buyer | 1034 Words

Listen to Denis Pombriant (6:00 minutes)
Like every other public company, Onyx was locked onto a treadmill marching to a quarterly number that is becoming harder and harder to make given the age of the market and the level of...

Denis Pombriant
Developers Head Back to the Garage
06/07/06 5:00 AM PT | CRM Buyer | 1208 Words

Listen to Denis Pombriant (7:05 minutes)
Publishers will not only own the stack and the on demand delivery system , they will also be the primary face to the end customer . They will own the delivery mechanism and will...

Denis Pombriant
CRM Movers and Shakers
05/31/06 5:00 AM PT | CRM Buyer | 1520 Words

Listen to Denis Pombriant (9:24 minutes)
Part of Benioff's brilliance was the way he ignored the companies with whom he was logically a competitor to fix his sights on much bigger prey, Siebel Systems . While UpShot, Salesnet and several...

Denis Pombriant
The Science of Economics
05/24/06 5:00 AM PT | CRM Buyer | 1012 Words

When it is the economist's turn he starts with, "Assume we have a can opener..." Listen to Denis Pombriant (5:52 minutes)

It's Not That Simple
Not to belittle the dismal science and its practitioners, but that kind of...

Denis Pombriant
NetSuite Set for Battle in 'Suite Wars'
04/06/06 9:14 AM PT | CRM Buyer | 1197 Words

It's a good time to be a customer. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to...

Denis Pombriant
Building a Profitable Niche
03/29/06 5:00 AM PT | CRM Buyer | 887 Words

Some job, eh? Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda ,...

Denis Pombriant
On-Demand Call Centers' Real Benefits
03/22/06 5:00 AM PT | CRM Buyer | 909 Words

They say markets grow at the margin; this is one example. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper,...

Denis Pombriant
Mud Season
03/15/06 5:00 AM PT | CRM Buyer | 1055 Words

The winners don't look back because they know the importance of always looking ahead for the next innovation. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market...

Denis Pombriant
You've Got Spam
03/08/06 5:00 AM PT | CRM Buyer | 957 Words

That would provide us with the fundamentals we need to improve the selling process. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's...

Denis Pombriant
Searching for Loyalty
03/01/06 5:00 AM PT | CRM Buyer | 1025 Words

New markets are driven by early adopters who only need to be satisfied that a product gave them what they paid for -- and in a new market, that's a pretty low hurdle. Denis Pombriant is a well known thought leader in CRM...

Denis Pombriant
The Longest Tail
02/22/06 5:00 AM PT | CRM Buyer | 1056 Words

There are still a lot of business processes that need disruption. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper,...

Denis Pombriant
Living by the Sword
02/15/06 5:00 AM PT | CRM Buyer | 926 Words

I understand all that, but I still don't understand lawyers and MBAs. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white...

Denis Pombriant
Rebalancing the Enterprise Software Market
02/08/06 5:00 AM PT | CRM Buyer | 962 Words

The metaphor for the front office market today is the Mexican Standoff. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white...

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