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Denis Pombriant
The Battle Has Just Begun
02/03/06 8:00 AM PT | CRM Buyer | 1002 Words

Backed by those ideas -- and a lot of development money -- SAP's entry promises interesting times ahead for on-demand CRM. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a...

Denis Pombriant
A Protest Is Better Than a Boycott
02/01/06 5:00 AM PT | CRM Buyer | 958 Words

Then what good is a search, and what good is globalization? Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper,...

Denis Pombriant
Real Service, Real Fast
01/25/06 5:00 AM PT | CRM Buyer | 971 Words

Maybe it's naive, but I think if people are willing to turn to a cheat sheet, there are probably even more who are willing to simply pay for service. Denis Pombriant is a well known thought leader in CRM and the founder and...

Denis Pombriant
AppExchange Is Here - What's Next?
01/19/06 11:35 AM PT | CRM Buyer | 1022 Words

That should keep us all pretty busy. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the...

Denis Pombriant
WizKids Give Us Something to Think About
01/18/06 5:00 AM PT | CRM Buyer | 829 Words

Modern technology delivered by WizKids is changing that situation -- and it's what keeps me interested in research. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research...

Denis Pombriant
The Changing CRM World
01/11/06 5:00 AM PT | CRM Buyer | 909 Words

That's what I mean when I talk about the post-CRM and now, post-high-tech world. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy.

Denis Pombriant
2006: A Year of Great Possibilities
12/21/05 5:00 AM PT | CRM Buyer | 902 Words

Happy Holidays! Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes...

Denis Pombriant
The Year in the Rear View
12/14/05 5:00 AM PT | CRM Buyer | 867 Words

I'll have some new prognostications for '06 next time. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales...

Denis Pombriant
Newspapers Struggle to Make Online Transition
12/07/05 5:00 AM PT | CRM Buyer | 1001 Words

What should we call it? In the spirit of this column, send me your ideas. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy.

Denis Pombriant
Now What? The Post-CRM World
11/30/05 5:00 AM PT | CRM Buyer | 1023 Words

The next wave won't involve a stampede to some new product category; it will be a rush to what we thought we always knew. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle...

Denis Pombriant
Customers Are People Too
11/23/05 5:00 AM PT | CRM Buyer | 1190 Words

It's been a while since I've seen such a clear cut case. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white...

Denis Pombriant
The Blue Light Special
11/16/05 5:00 AM PT | CRM Buyer | 905 Words

That's rather refreshing. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda ,...

Denis Pombriant
The Empire Strikes Back
11/09/05 5:00 AM PT | CRM Buyer | 874 Words

I understand what vendors and platform suppliers like Microsoft might get out of the deal, but what does the customer get? And at the end of the day isn't it supposed to be about the customer? Denis Pombriant is a well known...

Denis Pombriant
The Customer Has the Answers
11/02/05 5:00 AM PT | CRM Buyer | 1019 Words

But with requirements for labor and cost receding like the polar ice caps, can we any longer afford avoiding that outreach? Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a...

Denis Pombriant
The First Hurrah
10/26/05 5:00 AM PT | CRM Buyer | 1051 Words

The folks at Siebel appear to be holding up their end of the bargain and there is no doubt that the vision and direction outlined last week in Boston will reverberate throughout the industry for some time to come regardless of who owns the Siebel IP. Denis ...

Denis Pombriant
The Future of Live Service
10/19/05 5:00 AM PT | CRM Buyer | 1291 Words

I'd love to get a penny for every transaction they do ten years from now. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy.

Denis Pombriant
The Right Time for RightNow
10/12/05 5:00 AM PT | CRM Buyer | 932 Words

It might be a small idea, but like a snowball rolling down a mountain, it could start an avalanche. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market...

Denis Pombriant
Who's Your (Data) Daddy?
10/05/05 5:00 AM PT | CRM Buyer | 921 Words

But it is taking a long time to get there. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding...

Denis Pombriant
On the Other Hand
09/28/05 5:00 AM PT | CRM Buyer | 964 Words

Most of all, Larry Ellison is a complete original and I can't see him being just "another" CA, or another anything else for that matter. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the...

Denis Pombriant
Oracle's Critical Next Steps
09/21/05 5:00 AM PT | CRM Buyer | 1132 Words

That's why I say that the company should have innovated its way to the next generation rather than buying up competition it might have defeated in the field anyhow. Denis Pombriant is a well known thought leader in CRM and the founder and...

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