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Denis Pombriant
Tracking the Trackers
04/22/09 4:00 AM PT | CRM Buyer | 813 Words

Denis Pombriant is the managing principal of the Beagle Research Group , a CRM market research firm and consultancy. Pombriant's research concentrates on evolving product ideas and emerging companies in the sales , marketing and call center disciplines. His research is freely...

Denis Pombriant
Time's Up for Legacy ERP
03/26/15 10:26 AM PT | CRM Buyer | 480 Words

It takes prodigious amounts of cash to launch a company these days and that's especially true when trying to insert a...

Denis Pombriant
Self-Service and the 'R' in CRM
03/25/15 5:00 AM PT | CRM Buyer | 797 Words

Self-service is generally considered a good thing, especially in CRM, where there has been significant investment in empowering people to take...

Denis Pombriant
Importance of a System
03/18/15 5:00 AM PT | CRM Buyer | 961 Words

I was having dinner the other night with friends, telling them about some of the ideas in my book, Solve for...

Denis Pombriant
Record Systems as Deal Savers
03/11/15 5:00 AM PT | CRM Buyer | 662 Words

Transaction systems have all the fun but systems of record do all of the work; at least it seems that way....

Denis Pombriant
What the Buyer Sees
03/04/15 5:00 AM PT | CRM Buyer | 731 Words

Partner Relationship Management gives a lot of attention to the vendor and partner relationship, and it should. But it's worth remembering...

Denis Pombriant
CPQ's Time to Shine
03/02/15 5:00 AM PT | CRM Buyer | 769 Words

Configure, price, quote software was once a barely thought about branch of CRM , falling under the heading of sales enablement....

Denis Pombriant
Relax, You're Surrounded
02/25/15 5:00 AM PT | CRM Buyer | 652 Words

I don't know how many old movies there are in which the good guys say, "You're surrounded, come out with your...

Denis Pombriant
Solving for the Customer
02/19/15 12:03 PM PT | CRM Buyer | 907 Words

You might remember Garry Kasparov, the last chess grand master to beat a computer. That was about 20 years ago when...

Denis Pombriant
Customer Science
01/28/15 5:29 PM PT | CRM Buyer | 966 Words

Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things...

Denis Pombriant
Time to Drill Deeper
01/21/15 6:25 PM PT | CRM Buyer | 894 Words

No, this is not an article about fracking -- drilling for gas and oil in shale. This is about "drilling down"...

Denis Pombriant
Compensation Is the Window on Business
01/15/15 11:12 AM PT | CRM Buyer | 596 Words

The continuing rollout of platform technology is bringing many applications together to support better, and in many cases new, business processes....

Denis Pombriant
Better and Better
01/07/15 4:51 PM PT | CRM Buyer | 800 Words

James Surowiecki, author of The Wisdom of Crowds and business and finance columnist for The New Yorker , published an article...

Denis Pombriant
Sales Kaizen
12/17/14 6:44 PM PT | CRM Buyer | 957 Words

CRM makes several promises to its users, including selling more or selling faster, resolving service issues faster or at least...

Denis Pombriant
Year-End Thoughts
12/11/14 3:15 PM PT | CRM Buyer | 989 Words

We are now through almost 15 years of the century, and for all of that time I have been analyzing the...

Denis Pombriant
Customers Speak
12/03/14 11:47 AM PT | CRM Buyer | 595 Words

Several news stories have provided interesting insights into the Black Friday phenomenon and into customer behavior. The first story , from...

Denis Pombriant
Platform Native
11/19/14 6:41 PM PT | CRM Buyer | 863 Words

The idea of an omnipotent software platform and the evolution of customer science go hand in hand. Customer science is the...

Denis Pombriant
Journey Map
11/12/14 4:50 PM PT | CRM Buyer | 988 Words

The journey map and the tools used to make one might be the sleeper part of CRM in the year or...

Denis Pombriant
Analyzing Big Data
10/29/14 5:59 PM PT | CRM Buyer | 923 Words

Xactly continues its pioneering ways by analyzing anonymous data collected by its customers in compensation management. If you aren't familiar...

Denis Pombriant
The Customer Science Revolution
10/23/14 7:42 PM PT | CRM Buyer | 787 Words

Bluewolf , the consultancy that was founded to assist customers implementing and deploying, has released its annual State of...

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