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Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
The Social Utility 2
08/07/18 11:49 AM PT | CRM Buyer | 858 Words

... have been writing a lot about social media becoming a utility -- in my last piece , for example -- and one friend summed up his objections very well: "Nicely written and well argued, Denis. However, the question that popped up...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
The Science of Economics
05/24/06 5:00 AM PT | CRM Buyer | 1012 Words

When it is the economist's turn he starts with, "Assume we have a can opener..." Listen to Denis Pombriant (5:52 minutes)

It's Not That Simple
Not to belittle the dismal science and its practitioners, but that kind of...

Denis Pombriant
CRM Movers and Shakers
05/31/06 5:00 AM PT | CRM Buyer | 1520 Words

Listen to Denis Pombriant (9:24 minutes)
Part of Benioff's brilliance was the way he ignored the companies with whom he was logically a competitor to fix his sights on much bigger prey, Siebel Systems . While UpShot, Salesnet and several...

Denis Pombriant
Developers Head Back to the Garage
06/07/06 5:00 AM PT | CRM Buyer | 1208 Words

Listen to Denis Pombriant (7:05 minutes)
Publishers will not only own the stack and the on demand delivery system , they will also be the primary face to the end customer . They will own the delivery mechanism and will...

Denis Pombriant
Onyx Acquisition Sign of Things to Come in CRM
06/14/06 5:00 AM PT | CRM Buyer | 1034 Words

Listen to Denis Pombriant (6:00 minutes)
Like every other public company, Onyx was locked onto a treadmill marching to a quarterly number that is becoming harder and harder to make given the age of the market and the level of...

Denis Pombriant
Is On-Demand Here to Stay?
06/21/06 5:00 AM PT | CRM Buyer | 969 Words

Listen to Denis Pombriant (5:48 minutes)
We recognize secular changes throughout history such as the invention of movable type and the printing press, the invention of electric light, or the introduction of computer chips into the automobile.

Take the...

Denis Pombriant
Salesforce.com, NetSuite Broaden Their Appeal
06/28/06 5:00 AM PT | CRM Buyer | 903 Words

Listen to Denis Pombriant (5:00 minutes)
After all, CompUSA prides itself on having a knowledgeable sales staff capable of intelligently discussing the ins and outs of products with customers. SMBs, the kinds of companies that NetSuite targets, buy other supplies...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
Putting Sales on the Call Center Agenda
03/30/05 5:00 AM PT | CRM Buyer | 992 Words

As usual, there will be winners and losers but at this stage, it's possible for everyone to benefit. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research...

Denis Pombriant
Siebel Raises Bar with CRM OnDemand 7
04/06/05 5:00 AM PT | CRM Buyer | 956 Words

Maybe version 8 will take care of that. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest report , CRM WizKids: Taking...

Denis Pombriant
Tiptoeing to Barcelona
04/18/05 1:00 AM PT | CRM Buyer | 892 Words

If I was running Siebel (and I am not, thank goodness) I would give serious consideration to taking the company private. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group,...

Denis Pombriant
Siebel Plots Future, Keeps Lid on Details at EMEA Meeting
04/27/05 5:00 AM PT | CRM Buyer | 1400 Words

Nevertheless, I think my original contention that Siebel should consider such a move is still a good idea. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research...

Denis Pombriant
Where Does Siebel Go from Here?
05/04/05 5:00 AM PT | CRM Buyer | 1395 Words

That's why I still think it would be smart for Siebel to do what it needs to do to the business model -- in private. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the...

Denis Pombriant
Call Centers: Here We Go Again
05/11/05 5:00 AM PT | CRM Buyer | 976 Words

Often. Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest report , CRM WizKids: Taking CRM to the Next Level , identifies...

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