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Denis Pombriant
Spreading CRM's Message
02/12/19 10:43 AM PT | CRM Buyer | 933 Words

I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform...

Denis Pombriant
OceanX and the E-Commerce Subscription Wave
02/08/19 5:00 AM PT | E-Commerce Times | 1359 Words

Until recently, becoming a subscription provider was a big and expensive task. To get into the game, a vendor needed to...

Denis Pombriant
The State of Selling
02/06/19 12:06 PM PT | CRM Buyer | 985 Words

What's the state of the selling profession today? In brief, it fluctuates significantly based on economic circumstances and a company's position...

Denis Pombriant
How Do You Build a Software Company?
02/05/19 10:07 AM PT | E-Commerce Times | 1083 Words

How do you build a software company? It's a trick question. There are certainly things you need to do and not...

Denis Pombriant
What's Wrong With the Social Media Model
01/31/19 5:00 AM PT | E-Commerce Times | 1844 Words

The social media model has come under increased scrutiny following revelations of data misuse and news of executives reneging on some...

Chris Bucholtz
Top CRM Blogs of 2018: Countdown, Part 2
01/18/19 5:00 AM PT | CRM Buyer | 2819 Words

Beagle Research Blog
Denis Pombriant takes this year's top slot with his prolific Beagle Research blog , which leaps from subject to subject with dizzying frequency but, when taken as a whole, places CRM in a context that emphasizes how important...

Denis Pombriant
NetSuite's Revelations at NRF
01/17/19 12:29 PM PT | CRM Buyer | 719 Words

NetSuite announced results of its sponsored study at this week's National Retail Federation show in New York, shedding light on...

Denis Pombriant
Salesforce and the Machine
01/15/19 11:06 AM PT | CRM Buyer | 932 Words

There's been way too much obsessing about how artificial intelligence and machine learning will eliminate jobs. For example, 60 Minutes ran...

Denis Pombriant
The Teetering Social Empire
01/09/19 11:48 AM PT | CRM Buyer | 1043 Words

Disruptive innovations are only disruptive for as long as it takes competition to develop and thus create a market. Worse, for...

Denis Pombriant
2019 CRM Wish List
01/03/19 8:45 AM PT | CRM Buyer | 896 Words

I've been writing a forecast column every year at least since W was president. Nothing's wrong with that, lots of people...

Denis Pombriant
Oracle's Customer Transition Challenge
12/19/18 12:00 PM PT | CRM Buyer | 891 Words

Oracle narrowly missed its number last quarter, so it was good to see the company come roaring back with 19...

Denis Pombriant
Philanthropy's Dunning-Kruger Effect
12/17/18 12:36 PM PT | E-Commerce Times | 1306 Words

The Dunning-Kruger effect is a cognitive bias that leads relatively unskilled individuals to believe their ability is be much higher than...

Denis Pombriant
Oracle and the JEDI Contract
12/13/18 8:55 AM PT | E-Commerce Times | 898 Words

I was struck by the news that Oracle has filed a suit in federal court over the US$10 billion Pentagon JEDI...

Denis Pombriant
Sales Chatbots Tell a Story
12/11/18 12:40 PM PT | CRM Buyer | 847 Words

You can roughly chart a product's lifecycle based on how it is sold, and this may be having a profound effect...

Denis Pombriant
One-of-a-Kind CRM
12/05/18 11:49 AM PT | CRM Buyer | 803 Words

The hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing...

Denis Pombriant
Amazon's Shift
11/29/18 12:24 PM PT | E-Commerce Times | 823 Words

Andy Jassy, CEO of Amazon Web Services (AWS), on Wednesday told CNBC that AWS customers would be off all Oracle databases...

Denis Pombriant
Salesforce's Earnings Mystery
11/29/18 9:17 AM PT | CRM Buyer | 878 Words

My only question about Salesforce's recent revenue announcement is why the company described the vast majority of its nonprofessional services revenues...

Denis Pombriant
Reining In Social Media Without Crippling It
11/23/18 9:40 AM PT | E-Commerce Times | 1023 Words

Earlier this year, in response to reports that Russian actors had used Facebook to disrupt the 2016 election, I wrote a...

Denis Pombriant
Chatbots Gaining Altitude
11/15/18 11:45 AM PT | CRM Buyer | 650 Words

How do they really know? That's the question that immediately comes to mind in reviewing the top-level data from Voxpro's recent...

Denis Pombriant
Above the Funnel No More
11/07/18 10:55 AM PT | CRM Buyer | 704 Words

The conventional sales funnel exceeded its usefulness a long time ago, roughly when the Internet gave us the ability to gather...

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