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Denis Pombriant
For the Love of Bricks
07/16/19 7:40 AM PT | CRM Buyer | 962 Words

I've been spending time this summer barnstorming Barnes & Noble bookstores in New England signing copies of my book on repairing...

Denis Pombriant
Oracle Advances Its Two-Pronged Cloud Strategy
06/26/19 11:40 AM PT | CRM Buyer | 751 Words

Oracle this week announced plans to combine its more than 18 related analytics products under a single banner, Oracle Analytics,...

Denis Pombriant
Oracle Does OK - Surprised?
06/22/19 5:00 AM PT | E-Commerce Times | 742 Words

If you're one of the geniuses who advised selling Oracle shares ahead of this week's earnings call, you might want to...

Denis Pombriant
Thinking Different at Salesforce Connections
06/18/19 11:42 AM PT | CRM Buyer | 1001 Words

Salesforce has a genius way of putting people at ease and opening their minds before any of the company's representatives say...

Chris Bucholtz
Are You Gish-Galloping Your Business Toward Disruption?
06/13/19 9:45 AM PT | CRM Buyer | 735 Words

Look at social media -- your customers are your first alarm system. (Denis Pombriant's ingenious approach, searching the Web for your business' name plus the word "sucks," works really well at uncovering broken processes.)

Next, call your own operation and see,...

Denis Pombriant
Salesforce and Tableau in Merger
06/10/19 12:02 PM PT | E-Commerce Times | 833 Words

Salesforce on Monday announced an all-stock deal to acquire analytics powerhouse Tableau Software. Under the deal Salesforce will pay 1.103 of...

Denis Pombriant
Trailhead, Salesforce's Not-So-Secret Weapon
06/04/19 11:50 AM PT | CRM Buyer | 1254 Words

Salesforce has used its Trailhead learning system to teach developers how to program on its Lightning platform for more than five...

Denis Pombriant
Trailblazing a Path for Blockchain
05/30/19 11:24 AM PT | CRM Buyer | 709 Words

The early news out of this week's Salesforce TrailheaDX conference at San Francisco's Moscone Center has focused on blockchain. Many of...

Denis Pombriant
AppExchange Partners Get a Lift
05/23/19 2:00 AM PT | CRM Buyer | 689 Words

For many years, one of the big concerns of the cloud software industry has been ensuring that the user experience was...

Denis Pombriant
Technology Is Filling a Need in Philanthropy
05/14/19 12:30 PM PT | CRM Buyer | 890 Words

It's surprising that philanthropy as an industry has gotten by for so long without technology to improve its operations. That's changing,...

Denis Pombriant
Einstein Analytics for Financial Services
05/07/19 11:51 AM PT | CRM Buyer | 837 Words

It's not that Salesforce has introduced more artificial intelligence apps for its Einstein analytics tool set -- this time for financial...

Denis Pombriant
Small Biz Reaps Major Benefits With Oracle Autonomous Database
05/04/19 5:00 AM PT | E-Commerce Times | 1163 Words

Drop Tank is a small company in footprint -- it started with only 22 people -- but it has an...

Denis Pombriant
New CRM Research Shows Awareness Gap
05/01/19 1:07 PM PT | CRM Buyer | 1029 Words

CRM guru Esteban Kolsky and I did some primary research earlier this year, paid for by Zoho. We wanted to...

Denis Pombriant
What Social Can Learn From CRM
04/25/19 10:19 AM PT | CRM Buyer | 1010 Words

Kara Swisher gave a pretty good impression of a woman at her wits' end in The New York Times the other...

Denis Pombriant
Disruption Plus
04/17/19 11:33 AM PT | CRM Buyer | 695 Words

There's a chicken-and-egg issue with digital disruption. Making decisions based on numbers instead of gut instinct is recognized to be a...

Denis Pombriant
Philanthropy Is Good for Business
04/16/19 11:22 AM PT | CRM Buyer | 718 Words

The other day Salesforce announced that it was integrating its philanthropic arm, the nonprofit Salesforce.org, into the larger organization, Salesforce.com. This...

Denis Pombriant
Back to the Old School With Zoho
04/13/19 5:00 AM PT | CRM Buyer | 1458 Words

Customer relationship management keeps expanding, and some people might wonder why we never seem to get all the way to some...

Denis Pombriant
Social Media's Next Act
04/09/19 12:07 PM PT | CRM Buyer | 1312 Words

A little over 10 years ago, we were toasting social media as the great innovation that would enable CRM to traverse...

Denis Pombriant
Zuckerberg Tries, Tries Again
04/06/19 5:00 AM PT | E-Commerce Times | 1469 Words

Mark Zuckerberg's most recent effort to change the conversation about Facebook seems like just another attempt at self-justification. In a recent...

Denis Pombriant
Stocks and Flows, in Brexit and CRM
04/04/19 12:16 PM PT | CRM Buyer | 808 Words

You could not have picked a better place for a career in the last two decades than CRM . In one...

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