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Jeff Kagan
UC Has a Bright Future as the Next Generation of Business Communications
04/12/18 10:37 AM PT | E-Commerce Times | 524 Words

Unified communications is coming on strong and growing fast. It is positioned as the next big step forward in the communications...

Jeff Kagan
The Danger of Underestimating Your Brand's Value
04/05/18 5:00 AM PT | E-Commerce Times | 994 Words

A solid brand is key to business success, but over the years I have seen many companies try to commit suicide...

Jeff Kagan
Squandering Customer Loyalty Is Risky Business
03/22/18 5:00 AM PT | E-Commerce Times | 1113 Words

Customers often make investments in their relationships with the businesses they choose to patronize. There is plenty of competition, so companies...

Jeff Kagan
Mobile Pay, Smart Speaker Brand Confusion Means No Winners
03/01/18 3:57 PM PT | E-Commerce Times | 611 Words

Google Pay launched last week, becoming the latest entry in the world of master-brand confusion. The new Google Pay combines...

Jeff Kagan
'Different Strokes' Approach Can Damage a Brand
02/23/18 12:49 PM PT | E-Commerce Times | 805 Words

One fundamental element of building a brand relationship with customers is consistency. Widely franchised companies like Starbucks compromise consistency, however. They...

Jeff Kagan
The 3 Faces of Customer Care
02/08/18 11:27 AM PT | E-Commerce Times | 986 Words

Companies are run by people. Some do a great job of putting the customer first and growing, which ultimately rewards investors....

David Jones
Feds to Probe Apple's iPhone Performance Disclosures
02/01/18 1:14 PM PT | E-Commerce Times | 752 Words

Trust Tarnished?
The addition of this performance controversy to other issues customers have with the new phones -- including some features in the new iOS 11 that customers do not like -- may cause Apple long-term problems, said independent analyst Jeff ...

David Jones
AT&T Raises Eyebrows With Call for Internet Bill of Rights
01/25/18 3:20 PM PT | E-Commerce Times | 695 Words

The AT&T campaign could be a reaction to the groundswell of opposition to the FCC repeal coming from consumers and Silicon Valley, argued independent analyst Jeff Kagan .

"While I believe AT&T is happy with the recent FCC decision on Net...

Jeff Kagan
Are You Ready for a RoboCEO?
10/05/17 3:21 PM PT | E-Commerce Times | 934 Words

Alibaba Jack Ma and Tesla CEO Elon Musk are on one side, with Facebook CEO Mark Zuckerberg and Amazon CEO Jeff Bezos on the other.

They all make valid and interesting points -- and they are all right. AI will bring new...

Jeff Kagan
What Will Rise From Uber's Ashes?
08/12/17 11:11 AM PT | E-Commerce Times | 571 Words

I've heard speculation about several impressive candidates, like Jeff Immelt, who is retiring as CEO of GE. If Uber can get someone of that caliber, it could make all the difference in the world. It would take that sort of individual to...

Jeff Kagan
Is Windstream Cresting?
07/05/12 5:00 AM PT | E-Commerce Times | 1194 Words

Jeff Gardner, CEO of Windstream, said a while back that the company had no wireless plans. It is still focused on the enterprise and broadband, while continuing to generate industry-leading cash flows.

This is fine until its growth crests, and it...

Jeff Kagan
How the E-Book Is Reinventing the Book Business
02/09/12 5:00 AM PT | E-Commerce Times | 1946 Words

Amazon CEO Jeff Bezos and VP and Publisher Larry Kirshbaum are focused on changing the book industry. Not destroying the old, like Apple does, but simply adding the new and letting them both compete in the marketplace.

Today we are seeing...

Jeff Kagan
Tech Companies in 2012: Who's Hot, Who's Not?
12/15/11 5:00 AM PT | E-Commerce Times | 2303 Words

Will Jeff Bezos replace Steve Jobs as the industry point person?

Barnes & Noble will compete more directly with Amazon.com. The traditional book selling business is crashing and burning. Just look at Borders disappearing. However, B&N is rushing into the new book...

Jeff Kagan
It's Not Just a Tablet - It's an Ecosystem
11/17/11 5:00 AM PT | E-Commerce Times | 1558 Words

Jeff Bezos, the CEO of Amazon.com, is the only personality we have seen in this space. Since we love people, Bezos may rise in popularity going forward. We have not paid much attention to this yet, but mark my words.

Don't...

Jeff Kagan
Why Can't Motorola Get Its Act Together?
08/04/11 5:00 AM PT | E-Commerce Times | 1335 Words

You can imagine both CEOs, Jeff Gardner of WindStream and Arunas Chesonis of Paetec, must be very happy indeed. Congratulations, guys.

As for WindStream... yes we are sitting and waiting for your next big acquisition. Who's...

Jeff Kagan
Saving Your Company From a Brand Wave Wipeout
07/28/11 5:00 AM PT | E-Commerce Times | 1720 Words

It has aggressive growth plans and several big name investors like Jeff Bezos, the founder of Amazon.com; Mark Benioff, the CEO of Salesforce.com; Khosia Ventures; and angel Ron Conway.

ZocDoc CEO Cyrus Massoumi said he was inspired when he ruptured his eardrum...

Jeff Kagan
Lightsquared Hits a Brick Wall
06/16/11 5:00 AM PT | E-Commerce Times | 1301 Words

To answer, Lightsquared held a conference call last week, which didn't do it any good. Jeff Carlisle, EVP of regulatory affairs, sounds like a nice guy, and he tried but made no progress. Don't get me wrong; it needs to hold these...

Jeff Kagan
Note to TV Nets: Steer Clear of Music's Painful Path
04/07/11 5:00 AM PT | E-Commerce Times | 1517 Words

Here's a pat on the back to Jeff Bewkes, Time Warner chief executive, and Glenn Britt, Time Warner Cable chairman and CEO.

For my Pick of the Week discussion, CenturyLink is now the No. 3 local phone company, after AT&T...

Jeff Kagan
Telephone Company Investors Are Baffled
02/24/11 5:00 AM PT | E-Commerce Times | 1937 Words

I gave a speech to Windstream's CEO Jeff Gardner and its board of directors at a meeting several months ago, applauding its successes, and also stressing these longer-term concerns.

Its performance is strong to date. It should remain strong for a...

Jeff Kagan
Trouble at Clearwire Could Spell Trouble for Others
11/11/10 5:00 AM PT | E-Commerce Times | 1488 Words

I'll examine that question and then discuss EarthLink buying ITC^DeltaCom -- a deal I consider interesting enough to tag "Jeff Kagan's Pick of the Week."

Clearwire's Competitive Challenge
What's happening with Clearwire is something we have seen in the...

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Which capabilities in a home robot might induce you to consider buying one?
Help with daily housecleaning chores
Companionship for elderly or disabled family member
Entertaining and educating children
Monitoring security all through the house
Keeping inventory and restocking items when needed
Nothing would persuade me to consider getting a home robot.