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Richard Adhikari
Amazon Takes 1st Steps Toward Whole Foods Pricing Makeover
08/28/17 1:23 PM PT | E-Commerce Times | 664 Words

Amazon on Monday kicked off the completion of its acquisition of Whole Foods Market with steep price cuts on some products....

Richard Adhikari
Robots May Become Go-To Customer Service Reps
08/26/17 12:49 PM PT | CRM Buyer | 649 Words

The customer service robot market will be worth US$88 million by 2022, according to a report Tractica released earlier this week....

Richard Adhikari
Google Connects Mobile Searchers to Depression Assessment Tool
08/25/17 1:23 PM PT | TechNewsWorld | 535 Words

The National Alliance on Mental Illness on Wednesday announced that Google on mobile now provides people who search for the term...

Richard Adhikari
Microsoft Unveils Real-Time AI for Azure
08/25/17 5:00 AM PT | TechNewsWorld | 603 Words

Microsoft on Wednesday unveiled a new deep learning acceleration platform designed for real-time artificial intelligence , codenamed "Project Brainwave," at Hot...

Richard Adhikari
Survey: In-App Customer Support Is a Winner
08/23/17 5:00 AM PT | CRM Buyer | 600 Words

Consumers want mobile apps with good in-app customer support , suggest results of a survey Helpshift released last week. Radius Global...

Richard Adhikari
The Smart Home Appliance and You
08/22/17 12:46 PM PT | TechNewsWorld | 811 Words

The recent rumor that iRobot had engaged in talks with Apple, Amazon and Google parent Alphabet to sell the data its...

Richard Adhikari
Has Marketing Automation Started Making Sense?
08/21/17 3:06 PM PT | CRM Buyer | 656 Words

B2B marketing automation has a long way to go, suggest the results of a recent survey of more than 350 marketing...

Richard Adhikari
Oracle Unveils Exadata Database as a Service
08/18/17 1:28 PM PT | E-Commerce Times | 606 Words

Oracle earlier this week announced the availability of its Exadata platform on its next-generation cloud infrastructure, which essentially means the...

Richard Adhikari
Fulfilling the Omnichannel Shopping Imperative
08/16/17 12:44 PM PT | CRM Buyer | 693 Words

The omnichannel approach to customer contact has become a byword in customer service, but retailers need to do more to make...

Richard Adhikari
It's a Whole New World With Alexa
08/07/17 2:13 PM PT | E-Commerce Times | 963 Words

Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year...

Richard Adhikari
Excellent Customer Service Requires Emotional Intelligence
08/04/17 1:36 PM PT | CRM Buyer | 651 Words

Staff engagement is a key component in a telco's ability to positively impact customers, based on new data from InMoment ....

Richard Adhikari
Comcast, Google Can Publish Users' Email Contents
08/02/17 4:21 PM PT | E-Commerce Times | 634 Words

Comcast's Terms of Service for its Xfinity Internet service gives it, its agents, suppliers and affiliates the right to "reproduce,...

Richard Adhikari
New Service Promises Help Winning Government Contracts
08/01/17 4:07 PM PT | CRM Buyer | 645 Words

Onvia on Tuesday launched On Demand Reports: Winning Proposals, a new service for companies selling to the public sector. The...

Richard Adhikari
InsideView Launches Expert Consulting Service for B2B Marketers
07/31/17 1:30 PM PT | CRM Buyer | 642 Words

InsideView on Friday announced a consulting service to help B2B marketers implement account-based marketing. Expert Service, the first in the...

Richard Adhikari
Amazon's B2B Business Blows Past 1M Customer Mark
07/29/17 2:58 PM PT | E-Commerce Times | 610 Words

Amazon Business, launched in April 2015, this week announced that it had reached the 1 million customer milestone. "This is rapid...

Richard Adhikari
Changing B2B Marketplace Calls for New Sales Skills
07/27/17 3:49 PM PT | CRM Buyer | 678 Words

There are three key moments when salespeople can maximize the value in a customer relationship instead of allowing it to leak...

Richard Adhikari
Zoho Launches All-in-One Business Suite for SMBs
07/25/17 4:10 PM PT | CRM Buyer | 634 Words

Zoho has launched Zoho One, an all-in-one business suite comprised of more than 35 integrated Web applications and an equal number...

Richard Adhikari
FTC to Take a Gander at Amazon's Discount Pricing Practices
07/25/17 10:45 AM PT | E-Commerce Times | 634 Words

The U.S. Federal Trade Commission is looking into Amazon's discount pricing practices in response to a complaint filed by Consumer Watchdog...

Richard Adhikari
SEO, SEM Rule Retailers' Marketing Budgets
07/21/17 1:42 PM PT | CRM Buyer | 654 Words

Retailers have been focusing on technologies to measure and assess customer response, and have been using the data they produce to...

Richard Adhikari
3 Keys to Customer Satisfaction: Speed, Efficiency, Knowledge
07/20/17 4:47 PM PT | CRM Buyer | 636 Words

Customers want fast service or support from knowledgeable people where, when and how they prefer to receive it, based on results...

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Will Facebook be able to fix social media's biggest problems?
Yes, its return to emphasizing close relationships is a good start.
No, its efforts aren't sincere -- it only cares about its bottom line.
Yes, but only through a huge, sustained education effort.
No, people -- not the platform -- are the problem.
Yes, the problems are wildly exaggerated -- there's not much to fix.
No, and it's too big to fail, so the problems will only get worse.