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Richard Adhikari
New AI Tool Distinguishes Between What Customers Say and What They Mean
11/28/17 2:48 PM PT | CRM Buyer | 630 Words

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual...

Richard Adhikari
Everybody Talks About CX, but Nobody Does Anything About It
11/21/17 5:00 AM PT | CRM Buyer | 652 Words

Customer experience quality didn't improve in the retail industry this year, despite keen competition among online retailers, according to Forrester's U.S....

Richard Adhikari
E-Commerce Provides Fertile Ground for B2B Growth
11/19/17 9:00 AM PT | E-Commerce Times | 626 Words

Business-to-business firms view increased online activity as an effective way to boost their growth, according to a new report from CloudCraze...

Richard Adhikari
New Integration Improves Engagement for B2B Marketers
11/17/17 5:00 AM PT | CRM Buyer | 608 Words

BrightFunnel this week announced the integration of its BrightFunnel Revenue Intelligence Suite with Microsoft Dynamics. The integration will let enterprise...

Richard Adhikari
IBM Adds 2 New Processors to Quantum Computing Ecosystem
11/13/17 12:32 PM PT | E-Commerce Times | 611 Words

IBM on Friday announced 20-qubit and 50-qubit quantum processors for its IBM Q early-access commercial systems. The 20-qubit processor -- featuring...

Richard Adhikari
Microsoft Partners Up to Boost Windows Defender Threat Detection
11/09/17 3:16 PM PT | E-Commerce Times | 528 Words

Microsoft on Wednesday announced agreements to integrate threat detection products from Bitdefender , Lookout and Ziften into Windows Defender, extending security...

Richard Adhikari
5 Ways Etailers Can Make Online Shoppers Feel Safe
11/08/17 12:01 PM PT | E-Commerce Times | 664 Words

At least 145 million Americans -- half the population of the United States -- were impacted by the recent data breach...

Richard Adhikari
The Long Black Friday Shopping Day Has Dawned
11/06/17 1:55 PM PT | E-Commerce Times | 600 Words

Black Friday falls on Nov. 23 this year, but retailers already have begun to promote the huge discounts they plan to...

Richard Adhikari
New Relationship Marketing Hub Aims to Goose Conversion Rates
11/03/17 5:00 AM PT | CRM Buyer | 578 Words

Optimove this week released a new version of its relationship marketing hub. Optimove 6.0 lets users automate targeted marketing campaigns...

Richard Adhikari
Sony's Aibo Resurrected From Robot Pet Cemetery
11/02/17 11:28 AM PT | TechNewsWorld | 666 Words

Sony on Wednesday revived its robot dog, Aibo, which it put down, so to speak, in 2006. The autonomous entertainment robot...

Richard Adhikari
6 Ways E-Commerce SMBs Can Offer Great Customer Service on a Tight Budget
11/01/17 10:04 AM PT | E-Commerce Times | 537 Words

Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots,...

Richard Adhikari
With Gamification, CRM Is a Brand New Ball Game
10/27/17 5:00 AM PT | CRM Buyer | 803 Words

Advances in technology -- including speech analytics, metrics, a wider array of scrabble data, and perhaps even big data -- are...

Richard Adhikari
Noon Home Debuts New Way to Light Up Your Life
10/26/17 2:47 PM PT | TechNewsWorld | 679 Words

New company Noon Home officially launched on Thursday and simultaneously unveiled its Noon Smart Lighting System, after two years of raising...

Richard Adhikari
Apple May Have Fudged iPhone X's Face ID
10/25/17 12:59 PM PT | TechNewsWorld | 651 Words

Apple has reduced the accuracy of the iPhone X Face ID feature to speed up production, Bloomberg reported Monday. It's not...

Richard Adhikari
AI Integrations Help Sort Out Sales Signals
10/25/17 6:00 AM PT | CRM Buyer | 618 Words

Clari , which develops software focusing on the opportunity-to-close, or OTC, process, on Wednesday announced integrations with DocuSign, Clearslide and...

Richard Adhikari
Harman Kardon's Cortana-Powered Smart Speaker Underwhelms
10/21/17 11:00 AM PT | TechNewsWorld | 663 Words

Early reviews of the Harman Kardon Invoke with Cortana -- the smart speaker that features Microsoft's personal assistant -- have been...

Richard Adhikari
Email Marketing Goes Hand-in-Glove With E-Commerce Shipping
10/20/17 11:29 AM PT | CRM Buyer | 584 Words

ShippingEasy on Thursday launched Automated Email Marketing as an addition to its customer management module. This new tool has a...

Richard Adhikari
Accenture, SAP Plot One CX Platform for All
10/18/17 3:39 PM PT | CRM Buyer | 620 Words

Accenture Interactive and SAP Hybris on Wednesday announced a partnership to create a new platform that will let users build...

Richard Adhikari
Microsoft Unveils Power-Packed Surface Book 2
10/17/17 3:38 PM PT | TechNewsWorld | 620 Words

Microsoft on Tuesday launched the Surface Book 2, positioning it as the laptop of the future. The device is powerful enough...

Richard Adhikari
New BPM, CRM Features Aim to Speed Strategy Execution
09/30/17 11:00 AM PT | CRM Buyer | 625 Words

Bpm'online on Thursday introduced software update 7.11 for its intelligent customer relationship management and business process management platform, with more...

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