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Richard Adhikari
5 Ways E-Commerce SMBs Can Cool Social Media Complaints
01/06/18 5:00 AM PT | E-Commerce Times | 523 Words

As consumers turn to online purchasing, e-businesses face a greater danger of being hit by complaints or negative online reviews on...

Richard Adhikari
6 Ways to Boost Your Mobile Commerce Performance
12/30/17 9:00 AM PT | E-Commerce Times | 840 Words

One thing the latest holiday sales season made crystal clear is that mobile commerce is on the rise. On Cyber Monday...

Richard Adhikari
5 Ways Etailers Can Fight Chargeback Fraud
12/26/17 7:00 AM PT | E-Commerce Times | 841 Words

This holiday selling season may have been a good one for retailers, but every silver lining has a cloud. In this...

Richard Adhikari
6 Ways SMBs Can Meet Online Shoppers' High Shipping Expectations
12/22/17 5:00 AM PT | E-Commerce Times | 733 Words

For many online shoppers, shipping has become a pivotal issue, and one of the worst things an etailer can do is...

Richard Adhikari
AI Self-Service: Smile for Your Supper
12/21/17 7:00 AM PT | CRM Buyer | 642 Words

Cali Group and NEC on Tuesday announced a pilot program using kiosks equipped with facial recognition software and artificial intelligence to...

Richard Adhikari
B2B Digital Ad Spending to Jump Next Year
12/18/17 2:53 PM PT | E-Commerce Times | 622 Words

B2B ad spending will increase 13 percent in 2018 to hit US$4.6 billion from this year's estimated $4.07 billion, eMarketer predicted...

Richard Adhikari
Data Modeling Is Key in New Customer Insight Platform
12/15/17 5:00 AM PT | CRM Buyer | 668 Words

Heap on Tuesday introduced a new feature set for its autonomous customer insight platform. Among the additions: Non-destructive data modeling...

Richard Adhikari
Google Reveals What Searchers Wanted in 2017
12/14/17 10:33 AM PT | TechNewsWorld | 617 Words

The iPhone 8 and iPhone X ranked No. 2 and No. 3 respectively in overall searches on Google this year, and...

Richard Adhikari
New B2B Payments Platform Reaches Across Borders
12/12/17 10:15 AM PT | E-Commerce Times | 623 Words

Nanopay has unveiled a new platform that will let companies process business-to-business payments between bank accounts across borders. The platform,...

Richard Adhikari
Qualcomm Unveils Powerful New Snapdragon SoC
12/08/17 2:25 PM PT | TechNewsWorld | 648 Words

Qualcomm on Wednesday announced the Snapdragon 845 Mobile Platform, a System on a Chip built for immersive multimedia experiences including extended...

Richard Adhikari
Machines Could Become Driving Force Behind CX
12/06/17 3:37 PM PT | CRM Buyer | 627 Words

Customer experience improvements have become an important part of companies' digital transformations, according to survey results Mitel released Tuesday. More than...

Richard Adhikari
B2B Tech Marketers Have Work Cut Out for Them
12/04/17 1:54 PM PT | E-Commerce Times | 708 Words

Product reliability and ease of use are key for business-to-business technology marketers, according to a recent survey of technology product and...

Richard Adhikari
MacOS High Sierra Flaw Creates High Anxiety
11/29/17 3:37 PM PT | TechNewsWorld | 704 Words

Apple on Wednesday released Security Update 2017-001 to fix a serious flaw revealed earlier via Twitter. The patch is available for...

Richard Adhikari
New AI Tool Distinguishes Between What Customers Say and What They Mean
11/28/17 2:48 PM PT | CRM Buyer | 630 Words

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual...

Richard Adhikari
Everybody Talks About CX, but Nobody Does Anything About It
11/21/17 5:00 AM PT | CRM Buyer | 652 Words

Customer experience quality didn't improve in the retail industry this year, despite keen competition among online retailers, according to Forrester's U.S....

Richard Adhikari
E-Commerce Provides Fertile Ground for B2B Growth
11/19/17 9:00 AM PT | E-Commerce Times | 626 Words

Business-to-business firms view increased online activity as an effective way to boost their growth, according to a new report from CloudCraze...

Richard Adhikari
New Integration Improves Engagement for B2B Marketers
11/17/17 5:00 AM PT | CRM Buyer | 608 Words

BrightFunnel this week announced the integration of its BrightFunnel Revenue Intelligence Suite with Microsoft Dynamics. The integration will let enterprise...

Richard Adhikari
IBM Adds 2 New Processors to Quantum Computing Ecosystem
11/13/17 12:32 PM PT | E-Commerce Times | 611 Words

IBM on Friday announced 20-qubit and 50-qubit quantum processors for its IBM Q early-access commercial systems. The 20-qubit processor -- featuring...

Richard Adhikari
Microsoft Partners Up to Boost Windows Defender Threat Detection
11/09/17 3:16 PM PT | E-Commerce Times | 528 Words

Microsoft on Wednesday announced agreements to integrate threat detection products from Bitdefender , Lookout and Ziften into Windows Defender, extending security...

Richard Adhikari
5 Ways Etailers Can Make Online Shoppers Feel Safe
11/08/17 12:01 PM PT | E-Commerce Times | 664 Words

At least 145 million Americans -- half the population of the United States -- were impacted by the recent data breach...

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Will U.S. tariffs have a positive or negative effect on e-commerce?
Positive. Companies will adjust and sell better-quality goods.
Positive. Tariffs will protect U.S. jobs.
No effect. Companies will avoid tariffs by getting cheap goods elsewhere.
Negative. Tariffs will hurt small e-commerce companies the most.
Negative. Higher costs will be passed on to consumers.