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Jeffrey M. Kaplan
To Win in the New Delivery Economy, Go to the Cloud
02/12/18 3:10 PM PT | E-Commerce Times | 861 Words

... Amazon sets consumer expectations for rapid delivery to the home, companies in nearly every industry have been recognizing that they must move to the cloud to keep pace. This means revamping their transportation and logistics systems to meet their customers' escalating delivery...

Richard Adhikari
Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform
02/14/18 11:22 AM PT | E-Commerce Times | 623 Words

Oracle on Tuesday demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New York. Autonomous capabilities for application development, mobile and bots, integration, analytics, security and system management are scheduled for availability in the first half...

Richard Adhikari
SAP to Forge Stronger Links With $2.4B Callidus Buy
02/02/18 2:02 PM PT | CRM Buyer | 661 Words

SAP's Post-Acquisition Plans
Once the transaction is completed, SAP will consolidate all CallidusCloud product assets within SAP Hybris solutions as part of SAP's Cloud Business Group.

SAP Hybris, which offers omnichannel solutions, is part of the company's S/4HANA business...

Richard Adhikari
Nimble Mobile CRM Gets Desktop Browser Features
02/15/18 2:46 PM PT | CRM Buyer | 632 Words

Nimble Web and mobile data are stored in the cloud through Amazon Web Services.


"Nimble comes from contact management roots," noted Rebecca Wettemann, VP of research at Nucleus Research .

"There's a sharper focus on individual sales people...

Denis Pombriant
Trending in CRM
02/14/18 11:46 AM PT | CRM Buyer | 736 Words

This is especially true in cloud computing .

I suspect that business planning and sales planning (and other modeling tools) will be most useful not in the things most of us would assume for such products, but as early warning signaling devices...

Richard Adhikari
3 Cybersecurity Threats SMB Etailers Should Not Ignore
02/16/18 12:23 PM PT | E-Commerce Times | 878 Words

Among the most frequently attacked were GoDaddy, Google Cloud and Wix.

The frequency of distributed DoS, or DDoS, attacks -- which are launched from multiple sources and are almost impossible to stop -- has been rising steadily, as more devices are connected...

Jeffrey M. Kaplan
Cloud Training to Boost Competitive Advantage Strategies
01/11/18 3:24 PM PT | E-Commerce Times | 1038 Words

... of the biggest challenges facing organizations of all sizes trying to move to the cloud is finding and retaining the skilled workers necessary to implement today's rapidly expanding assortment of on-demand services. This skills gap cost companies more than $250 million in...

John K. Higgins
Feds: Cloud Cybersecurity Benefits Now Outweigh Risks
12/11/17 1:24 PM PT | E-Commerce Times | 1271 Words

... federal government IT managers used to be wary of the shortcomings of migrating to cloud technology because of potential data security problems affecting email, business systems, personal data records and, especially, national security operations. However, after the federal "cloud first" initiative's six-year...

Denis Pombriant
Reading Between Oracle's Lines
12/19/17 5:00 AM PT | CRM Buyer | 950 Words

Oracle has posted some very impressive numbers as its cloud computing products and services have taken off, and the recent Q2 reporting is a fine reference point. From the company's announcement of its Q2 results: Cloud Software as a Service (SaaS) revenues were...

Richard Adhikari
New Google Service Makes Machine Learning More Accessible
01/18/18 1:46 PM PT | E-Commerce Times | 566 Words

Google on Wednesday released its Cloud AutoML Vision service in Alpha. It is the first in a planned series of Cloud AutoML services designed to help people with limited machine learning expertise build their own custom models using advanced techniques such as learning2learn...

Richard Adhikari
Demandbase Adds Conversion Solution to ABM Platform
01/15/18 2:58 PM PT | CRM Buyer | 598 Words

Playing Well With Others
The Conversion Solution currently integrates with Salesforce Sales Cloud, LinkedIn's Sales Navigator and the Slack productivity tool.

"It's not surprising that Demandbase has started with Sales Cloud and LinkedIn Navigator, given the market share...

Denis Pombriant
Infrastructure as an Anchor
01/18/18 3:06 PM PT | CRM Buyer | 815 Words

Oracle's race to the cloud has offered multiple successes to its investors and some disappointment as well. No transition of this magnitude can be expected to run like clockwork, but the difference between revenues for Oracle's Software as a Service apps for last...

Richard Adhikari
New Service Aims to Ease B2B Tech Purchasing Process
01/24/18 5:00 AM PT | E-Commerce Times | 628 Words

Deal ScoreCard covers 20 technology product market segments across the storage, data center, cloud, and end-user computing enterprise technology markets.

It leverages proprietary buyer-generated data across four categories: Pre- and post-purchase data; Web interest data; and Buyer narratives. "This content is...

Richard Adhikari
Machines Could Become Driving Force Behind CX
12/06/17 3:37 PM PT | CRM Buyer | 627 Words

"For the first time, SMB companies have the ability to leverage the martech stack and cloud software to provide the same seamless type of experience that large companies do," observed WP Engine's Dugan.

"Given that their website is essentially their face...

Denis Pombriant
CRM in 2018
01/03/18 12:08 PM PT | CRM Buyer | 994 Words

We may forget that cloud computing , going all the way back to the start of the century, is essentially a way to commoditize and automate IT. Those particular trends have only accelerated recently, with analytics and machine learning automating many functions or...

Richard Adhikari
5 Ways Etailers Can Fight Chargeback Fraud
12/26/17 7:00 AM PT | E-Commerce Times | 841 Words

... holiday selling season may have been a good one for retailers, but every silver lining has a cloud. In this case, one shadow will be cast by chargeback fraud, which can occur when shoppers make purchases with a credit card and...

Richard Adhikari
Data Modeling Is Key in New Customer Insight Platform
12/15/17 5:00 AM PT | CRM Buyer | 668 Words

Heap's data is stored on the Amazon Web Services cloud. Its datastore is a custom distributed system built on top of PostgreSQL.

How Heap Works
The Heap platform automatically captures, validates and connects all customer data, which lets...

Richard Adhikari
Qualcomm Unveils Powerful New Snapdragon SoC
12/08/17 2:25 PM PT | TechNewsWorld | 648 Words

That will enable local processing of AI-enabled experiences, "without requiring the round-trip of data to the cloud and back," Goertz said, thus reducing latency, providing resilience against network outages, and offering the option of on-device models to protect private and confidential data.

Richard Adhikari
B2B Tech Marketers Have Work Cut Out for Them
12/04/17 1:54 PM PT | E-Commerce Times | 708 Words

However, most of these capabilities are available through cloud services," which means smaller firms could use them.

How to Drum Up Business
Companies can use various tactics to encourage referrals, including paying advocates, the report suggests.

However, unless there's...

Richard Adhikari
New AI Tool Distinguishes Between What Customers Say and What They Mean
11/28/17 2:48 PM PT | CRM Buyer | 630 Words

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual...

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