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Denis Pombriant
The Scaling Challenge
04/26/18 11:13 AM PT | CRM Buyer | 847 Words

There is a meme making the rounds and I have no idea how old it is or its origins but I've...

Peter Suciu
SalesHero's Robin Takes On New AI Sales Assistant Job
04/25/18 5:00 AM PT | CRM Buyer | 711 Words

It can improve the quality of CRM data by filling in missing information or updating out-of-date details. It can help to accelerate customer engagement through automated scheduling.

"As personal household AI assistants become de facto, we believe that business AI assistants will...

David Jones
Hybrid Messaging Key to Upselling Success: Report
04/21/18 5:00 AM PT | CRM Buyer | 551 Words

"The latest round of research shows that the upsell dialogue is different, yet requires some of each from these two message types," Riesterer told CRM Buyer. "There's most importantly a relationship or partnership reinforcement aspect to the message, but there's also some...

Richard Adhikari
CRM Tops Software Sales Charts Worldwide
04/11/18 9:54 AM PT | CRM Buyer | 659 Words

CRM software will be the fastest-growing software market in 2018, with a growth rate of 16 percent, Gartner predicted.

Among the CRM sales drivers: Lead management Voice of the customer Field service management Field service management, or FSM, is "driven by...

Denis Pombriant
Beyond CRM
04/10/18 7:00 AM PT | CRM Buyer | 843 Words

... should start discussing what's beyond CRM . I chose the word "beyond" advisedly. CRM is far, far from dead or even in decline, so "after" would be completely incorrect. However, CRM already has changed so much that it may be time to...

Vivian Wagner
HubSpot Sales Exec Brian Signorelli: Get Your Prospects to Call You
04/15/18 5:00 AM PT | CRM Buyer | 1286 Words

CRM Buyer: What are some current trends you see happening in the CRM space?

Brian Signorelli: One of the first things that stands out to me is that, ironically, despite all the money that is spent on CRM overall, sales reps...

Denis Pombriant
Zuora Takes It to the Big House
04/17/18 11:00 AM PT | CRM Buyer | 710 Words

Those outlines don't reveal the importance of Zuora generally, and subscription billing systems in particular, to the rapid evolution of the subscription economy and CRM . During Siebel's heyday, Salesforce re-made CRM into a subscription service and stole the market. Siebel represented the...

Richard Adhikari
Customization Tools Let You Have Enterprise Chatbots Your Way
04/07/18 5:00 AM PT | CRM Buyer | 653 Words

If a user asks a question with great detail and enough context, the chatbot can make a direct match with a deep node of the decision tree; Transactional intelligence -- The Inbenta chatbot uses Webhooks, an HTTP callback, to integrate business systems such as billing, CRM ...

Richard Adhikari
New Platform Boosts Intelligence in Bot Interactions
04/03/18 5:00 AM PT | CRM Buyer | 656 Words

"This is part of an overarching AI effort to automate as much as possible, and most of the initial focus is on customer interaction," he told CRM Buyer, "which has been automated for years, but with tools that are often more annoying...

Richard Adhikari
Adobe Hones Target's Personalization Tools
03/29/18 11:01 AM PT | CRM Buyer | 656 Words

"There's been a big push for embedding AI in apps such as marketing, but also concerns about user confidence with black box recommendations," she told CRM Buyer.

Personalization Insights will launch in beta this spring. The propensity score model comparison tool...

Richard Adhikari
Model-Based Structure: Key to Success in a Data-Driven World
04/10/18 5:00 AM PT | E-Commerce Times | 900 Words

CRM and sales software vendors have begun offering products that help sales and marketing teams adhere closely to their company's model.

"It's an existential issue," said Mac Steele, director of product at Domino .

"According to a recent McKinsey survey,...

David Jones
Demandbase Debuts ABM Analytics for Optimal Marketing Performance
04/18/18 10:38 AM PT | CRM Buyer | 543 Words

"In the past, B2B marketers have had access to basic filmographic information about their audiences, such as names, titles, phone numbers," he told CRM Buyer.

AI takes this basic insight and provides information to help marketers understand what their target accounts...

Richard Adhikari
The Internet Is Facing a Health Scare, Suggests Mozilla Report
04/14/18 5:00 AM PT | LinuxInsider | 631 Words

Mozilla earlier this week launched the first full edition of its Internet Health Report . The report is "an open source...

Vivian Wagner
Palo Alto Networks Sales VP Amy Slater: Be Human
04/11/18 7:00 AM PT | TechNewsWorld | 943 Words

Amy Slater is vice president of inside sales for Palo Alto Networks . In this exclusive interview, Slater offers her insights...

Richard Adhikari
Facebook Declares Open Season on Russian Trolls
04/05/18 11:02 AM PT | E-Commerce Times | 655 Words

Facebook has taken down more than 270 pages and accounts operated by the Internet Research Agency, a Russian troll farm, CEO...

Richard Adhikari
Intel Hits the Gas Pedal With 8th Gen Core Processors
04/05/18 7:00 AM PT | TechNewsWorld | 601 Words

Intel on Tuesday unveiled its latest family of 8th generation Core processors. "This is the big Intel refresh that folks have...

Denis Pombriant
Digital Disruption
04/04/18 11:08 AM PT | CRM Buyer | 891 Words

Andrew McAfee and Erik Brynjolfesson, who teach at MIT's Sloan School of Management, started writing about the impact of artificial intelligence...

Richard Adhikari
4 Ways SMB Etailers Can Manage Facebook Fears
04/03/18 11:03 AM PT | E-Commerce Times | 804 Words

Many small and mid-sized businesses, especially etailers, conduct a substantial amount of their business on Facebook. Eighty percent of U.S. businesses...

Vivian Wagner
TelaDietitian CEO Jackie Elnahar: Remember Your Mission
04/03/18 9:11 AM PT | TechNewsWorld | 808 Words

Jackie Elnahar is founder and CEO of TelaDietitian . In this exclusive interview, Elnahar shares her enthusiasm for using technology to...

Richard Adhikari
Snapchat May Risk Connecting Apps, Despite Facebook Uproar
03/31/18 8:00 AM PT | TechNewsWorld | 668 Words

Snapchat soon may have a Connected Apps feature that is similar to the functionality at the heart of the Cambridge Analytica...

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Which capabilities in a home robot might induce you to consider buying one?
Help with daily housecleaning chores
Companionship for elderly or disabled family member
Entertaining and educating children
Monitoring security all through the house
Keeping inventory and restocking items when needed
Nothing would persuade me to consider getting a home robot.