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Denis Pombriant
Philanthropy's Dunning-Kruger Effect
12/17/18 12:36 PM PT | E-Commerce Times | 1306 Words

The Dunning-Kruger effect is a cognitive bias that leads relatively unskilled individuals to believe their ability is be much higher than...

Richard Adhikari
Wix Launches 20-Product CRM Suite for SMBs
12/13/18 11:43 AM PT | CRM Buyer | 870 Words

... building platform provider Wix on Tuesday launched Ascend , a CRM suite. Ascend consists of 20 products, including tools for site promotion, cross-channel customer interaction management , intuitive search engine optimization, content creation for social media channels, lead capture, and the ability...

Denis Pombriant
Sales Chatbots Tell a Story
12/11/18 12:40 PM PT | CRM Buyer | 847 Words

... can roughly chart a product's lifecycle based on how it is sold, and this may be having a profound effect on CRM . We generally know that product categories start with disruptions but commoditize over time, and because of this, the economy...

Denis Pombriant
Oracle and the JEDI Contract
12/13/18 8:55 AM PT | E-Commerce Times | 898 Words

I was struck by the news that Oracle has filed a suit in federal court over the US$10 billion Pentagon JEDI...

Richard Adhikari
Supermicro: Our Motherboards Are Clean
12/12/18 10:31 AM PT | TechNewsWorld | 1165 Words

Supermicro CEO Charles Liang on Tuesday informed customers that a leading third-party investigations company found "absolutely no evidence of malicious...

Denis Pombriant
One-of-a-Kind CRM
12/05/18 11:49 AM PT | CRM Buyer | 803 Words

... hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing but with less fanfare. In the end, we might be discussing two iterations and just a difference of degree. The proliferation of...

Richard Adhikari
Salesforce IoT Insights Could Turbocharge Field Service
12/06/18 11:49 AM PT | CRM Buyer | 910 Words

The new tool permits signals from Internet of Things devices to show up directly on Salesforce Service Cloud and Field Service Lightning mobile app consoles, alongside CRM data.

Service organizations can draw on those IoT signals to anticipate and diagnose issues remotely,...

Denis Pombriant
Salesforce's Earnings Mystery
11/29/18 9:17 AM PT | CRM Buyer | 878 Words

Fast growing, big, capturing lots of revenue and probably much of the oxygen in the CRM room -- I get that. Still, why subscription and support, as if they were distinct?

Hinting at Consolidation?
The whole premise of Software as...

Michael FitzGerald
Transforming Customer Insights Into Actionable Intelligence
11/28/18 12:14 PM PT | CRM Buyer | 951 Words

The value that these systems provide to businesses around the world is evident. CRM became the largest software market in 2017, according to Gartner , and it is tipped to see a further 16 percent growth by the end of this year.

Richard Adhikari
Google Hasn't Kept Promise to Stop Bubble-Wrapping Users: Report
12/06/18 5:00 AM PT | TechNewsWorld | 1205 Words

Google hasn't released consumers from its filter bubble -- the package of personalized search results it delivers -- despite having...

Richard Adhikari
Facebook Staffers Once Brainstormed Ways to Sell User Data: Report
11/30/18 5:00 AM PT | TechNewsWorld | 1050 Words

Facebook at one time considered charging companies for access to its user data, according to a Wall Street Journal report based...

Denis Pombriant
Amazon's Shift
11/29/18 12:24 PM PT | E-Commerce Times | 823 Words

Andy Jassy, CEO of Amazon Web Services (AWS), on Wednesday told CNBC that AWS customers would be off all Oracle databases...

Richard Adhikari
Amazon Comprehend Medical Makes Sense of Scattered Healthcare Data
11/29/18 10:26 AM PT | TechNewsWorld | 738 Words

Amazon on Tuesday announced Amazon Comprehend Medical, a language processing service that lets users gather information -- such as a patient's...

Denis Pombriant
Reining In Social Media Without Crippling It
11/23/18 9:40 AM PT | E-Commerce Times | 1023 Words

Earlier this year, in response to reports that Russian actors had used Facebook to disrupt the 2016 election, I wrote a...

Denis Pombriant
Turning a Corner in CRM
10/19/18 8:56 AM PT | CRM Buyer | 819 Words

... the last 20 years, CRM has occupied a preeminent niche in enterprise software. It has been the hip, up-and-coming solution in the front office, brimming with innovation and new approaches to some difficult problems that go back a long way. CRM applied...

Denis Pombriant
The CRM Oligopoly
10/04/18 10:11 AM PT | CRM Buyer | 1652 Words

I think CRM is trending in the direction of oligopoly. Tha might not be bad, but it also signals market maturity. I also think the IT industry generally is moving toward becoming a utility -- an information utility. Utilities form when a monopoly...

Vikas Nehru
Dialing Up CRM: Harnessing the Power of Voice
10/30/18 11:48 AM PT | CRM Buyer | 1284 Words

While CRM and customer engagement management (CEM) have been a fixture in the enterprise for years, "there is still a great deal of time and effort needed to identify insights that can positively impact individual deals, or to create experiences that extend...

Denis Pombriant
Dreamforce 2018
10/01/18 11:40 AM PT | CRM Buyer | 1130 Words

It is fair to say that the CRM industry is in the late stages of its rollout. Beyond this point, the technology and its underlying philosophy will be so embedded in business culture that it will be taken for granted. It also...

Chris Bucholtz
Silo Buster: Salesforce Attacks the Data Sprawl Problem
09/25/18 5:30 AM PT | CRM Buyer | 878 Words

Things happen that you don't capture in the data, as CRM at the Speed of Light author and all-around smart guy Paul Greenberg has pointed out. They get divorced, their dog dies, they get a really nice birthday gift. Those things can affect...

Denis Pombriant
Chatbots Gaining Altitude
11/15/18 11:45 AM PT | CRM Buyer | 650 Words

All told, this is an interesting view into the workings of one of CRM's newest branches, and it tells us that the market place is operating just as it should. The opinions expressed in this article are those of the author...

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salesforce commerce cloud