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Richard Adhikari
NICE InContact Packs CXone With Tons of AI Features
04/19/19 11:25 AM PT | CRM Buyer | 1029 Words

CXone Spring 2019 also has new and enhanced prebuilt CRM integrations with the following systems: Oracle Service Cloud Microsoft Dynamics ServiceNow Zendesk SugarCRM NetSuite SAP BullHorn Each integration will provide a unified desktop option between CXone real-time interaction handling, and the CRM...

Denis Pombriant
CDP Early Days
03/26/19 12:50 PM PT | CRM Buyer | 949 Words

In the last week, two major enterprise software companies, Oracle and Salesforce, announced customer data platform products. Oracle announced its product last week in Las Vegas at its Modern Customer Experience (MCX) event. This week, Salesforce announced that it is building a customer...

Denis Pombriant
Oracle MCX
03/21/19 11:47 AM PT | CRM Buyer | 964 Words

... Oracle held its Modern Customer Experience conference in Las Vegas this week, and it was eye-opening. This is the fourth MCX conference and an important milestone for a company that came to the cloud later than its competition. No doubt about it,...

Denis Pombriant
Millennial CRM
03/13/19 10:54 AM PT | CRM Buyer | 992 Words

Next week Oracle kicks it off with Modern Customer Experience (MCX) in Las Vegas. It will be a great chance to see the company's CRM apps put through their paces without the dilution caused by all the database and middleware discussions of OpenWorld.

Richard Adhikari
New AI, Mixed Reality, Customer Insight Tools Coming to Microsoft Dynamics 365
02/22/19 5:00 AM PT | CRM Buyer | 966 Words

The main competitors to Microsoft Dynamics 365 are Salesforce, Adobe , SAP and Oracle , Wang said. They are building similar capabilities in AI across the board, but Microsoft is ahead in MR.

The AI Solutions
AI solutions Microsoft...

Denis Pombriant
OceanX and the E-Commerce Subscription Wave
02/08/19 5:00 AM PT | E-Commerce Times | 1359 Words

Enter Oracle
OceanX initially was successful with hosting its business intelligence and data platform -- parts of its entire system -- on AWS. It still uses AWS for orders and other parts of its platform.

However, success handed OceanX...

John P. Mello Jr.
DoL Seeks $400M for Oracle Workers Underpaid Due to Discrimination
01/24/19 5:00 AM PT | E-Commerce Times | 1106 Words

Department of Labor on Tuesday filed a court action against Oracle for underpaying non-white male employees by as much as US$400 million. "Oracle suppressed starting salaries for its female and non-White employees, assigned them to lower level positions and depressed their wages over...

Chris Bucholtz
Top CRM Blogs of 2018: Countdown, Part 2
01/18/19 5:00 AM PT | CRM Buyer | 2819 Words

He zigs as much as he zags: Should social media be regulated? (Denis suggests they're becoming like utilities and may need to be.) Why can't Facebook provide its users with an acceptable degree of security if a relative fuddy-duddy like Oracle has...

Jack M. Germain
Top Open Source Tools for Staying on Time and on Task
01/11/19 10:53 AM PT | LinuxInsider | 2553 Words

This is a framework named after the oracle goddess of justice in Ghana. This framework provides applications with a centralized database to store, index and retrieve personal information, including emails, contacts, calendars, events, journals, alarms and notes.

Kontact's other components: Akregator --...

Denis Pombriant
2019 CRM Wish List
01/03/19 8:45 AM PT | CRM Buyer | 896 Words

Among those that do I'd list several, including Oracle , Salesforce and Zoho.

Oracle and Salesforce should not surprise but Zoho might. It has spent decades building a global solution and platform. There is only some overlap, with Salesforce attacking the really...

Denis Pombriant
Oracle's Customer Transition Challenge
12/19/18 12:00 PM PT | CRM Buyer | 891 Words

... Oracle narrowly missed its number last quarter, so it was good to see the company come roaring back with 19 percent non-GAAP EPS growth (i.e., it made a lot of money). More importantly, many analysts have conceded that the company has reached...

Denis Pombriant
Oracle and the JEDI Contract
12/13/18 8:55 AM PT | E-Commerce Times | 898 Words

... was struck by the news that Oracle has filed a suit in federal court over the US$10 billion Pentagon JEDI contract to be awarded to a single vendor. Oracle claims that the single-vendor award is unfair and illegal, a claim it first...

Denis Pombriant
Sales Chatbots Tell a Story
12/11/18 12:40 PM PT | CRM Buyer | 847 Words

In one situation an Oracle customer, the City of Albuquerque, New Mexico, offered an interesting and instructive story in relation to its 311 service. I heard it from Matther Maez, a digital engagement specialist for the City of Albuquerque. Now, a 311...

Denis Pombriant
One-of-a-Kind CRM
12/05/18 11:49 AM PT | CRM Buyer | 803 Words

The proliferation of CRM development platforms by companies like Microsoft, Oracle , and especially Salesforce, is changing how we regard core functionality because it's subject to change by the user.

Deep Into Processes
Most vendors I know offer a list...

Denis Pombriant
Amazon's Shift
11/29/18 12:24 PM PT | E-Commerce Times | 823 Words

... Jassy, CEO of Amazon Web Services (AWS), on Wednesday told CNBC that AWS customers would be off all Oracle databases by the end of 2019 and running on one of Amazon's database products. This is not the first time the market has...

Richard Adhikari
Amazon Comprehend Medical Makes Sense of Scattered Healthcare Data
11/29/18 10:26 AM PT | TechNewsWorld | 738 Words

Amazon, Alphabet, IBM, Microsoft, Oracle and Salesforce this summer announced support for the Fast Healthcare Interoperability Foundation (FHIR), which aims to create a common set of standards for the exchange of healthcare information .

Automating the Process
Amazon Comprehend Medical...

Denis Pombriant
Salesforce's Earnings Mystery
11/29/18 9:17 AM PT | CRM Buyer | 878 Words

Maybe the answer has been there all along and I have missed it -- or maybe Salesforce's labeling reflects some subtle changes that are going on at Oracle .

A couple of quarters ago, Oracle merged its revenue categories into one...

Denis Pombriant
Digital Disruption Pathways
11/05/18 11:40 AM PT | E-Commerce Times | 1359 Words

There are a few platforms in the market that support this kind of agility -- from companies like Salesforce, Oracle and Microsoft -- and that's one big reason I see that the IT industry is reducing to an oligopoly. Companies not named...

Denis Pombriant
Oracle, the Hardware Company
10/31/18 5:00 AM PT | TechNewsWorld | 836 Words

... all of the dazzle of its rapidly evolving software portfolio, which includes a self-monitoring and self-patching database that also configures itself, as well as numerous cloud applications, Oracle has begun showing its credibility as a hardware vendor. Hardware has commoditized and will...

Denis Pombriant
Oracle OpenWorld: Margin Lab
10/24/18 11:05 AM PT | E-Commerce Times | 1253 Words

Of course the focus has drifted over time but that's the point: The CRM market has evolved, and the job of an analyst is to make sense of the evolution. Oracle OpenWorld 2018 held in San Francisco this week is a laboratory for...

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