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Denis Pombriant
It's Getting Lonely at Quota Club
03/27/18 11:01 AM PT | CRM Buyer | 887 Words

Whatever the analysis this all suggests that some attention paid to how people sell and how we support them might pay real dividends.

My Two Bits
One of the great things about CSO Insights is that it has been collecting...

Richard Adhikari
New Platform Boosts Intelligence in Bot Interactions
04/03/18 5:00 AM PT | CRM Buyer | 656 Words

Jacada has released V. 10.0 of its Jacada Interact platform, which supports its new Autonomous Customer Experience Suite. The CX Suite, which debuted last week, lets enterprises design and automate assisted-service or self-service business flows, and then use them in multiple channels to...

Jack M. Germain
New RHEL Locks In Hybrid Cloud Growth
04/12/18 11:25 AM PT | LinuxInsider | 1419 Words

The most critical changes: Full support for Buildah, an open source utility that enables developers to build containerized applications without requiring a full container runtime engine or daemon; Enhancements to Cockpit, an open source systems management tool that simplifies complex system management...

Richard Adhikari
CRM Tops Software Sales Charts Worldwide
04/11/18 9:54 AM PT | CRM Buyer | 659 Words

... customer relationship management software revenues totaled US$39.5 billion in 2017, eclipsing database management systems, the former market leader. DBMS had worldwide revenues of $36.8 billion last year, and it "has been the biggest software segment for years, noted Julian Poulter, research director...

Richard Adhikari
Adobe Hones Target's Personalization Tools
03/29/18 11:01 AM PT | CRM Buyer | 656 Words

Adobe this week introduced three features to its Target application in an effort to improve customer experiences through increased personalization: New Personalization Insights reports; Propensity score model comparisons; and Real-time customization models. These new features give users enhanced transparency and customization of Adobe...

Rob Enderle
Chaos Threatens Tech Takeover
03/26/18 10:29 AM PT | TechNewsWorld | 1753 Words

As for Facebook, I get that deleting your account may sound like you are doing something, but you aren't the customer at firms like Facebook and Google -- you are the product. If you want to get a firm's attention, you'll have...

John P. Mello Jr.
Standards Milestone Could Mark Beginning of End for Passwords
04/11/18 10:59 AM PT | TechNewsWorld | 744 Words

Tech Heavyweight Support
The new standard seems to be poised for rapid growth. Google , Microsoft and Mozilla already have committed to supporting WebAuthn in their browsers. Developers have begun to implement the standard for Windows, Mac, Linux , Chrome...

Richard Adhikari
Customization Tools Let You Have Enterprise Chatbots Your Way
04/07/18 5:00 AM PT | CRM Buyer | 653 Words

If a user asks a question with great detail and enough context, the chatbot can make a direct match with a deep node of the decision tree; Transactional intelligence -- The Inbenta chatbot uses Webhooks, an HTTP callback, to integrate business systems such as billing, CRM and inventory; to complete customer ...

Richard Adhikari
Customer Experience Revolution Ahead: Gartner
02/24/18 11:00 AM PT | CRM Buyer | 680 Words

... have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner , at the firm's customer experience event in Tokyo earlier this week. Twenty percent of brands will abandon their mobile apps by 2019, he predicted,...

Denis Pombriant
Healthcare, CRM's New Vertical
03/14/18 10:16 AM PT | CRM Buyer | 877 Words

... might offer the best example of the potential for vertical market or industry-oriented customer relationship management, but most people in CRM may not understand or realize this. Healthcare is, after all, a bit of a stretch from what we do in the...

Denis Pombriant
Trending in CRM
02/14/18 11:46 AM PT | CRM Buyer | 736 Words

No doubt Conga's integration with Salesforce will give people a reason to investigate, and Conga's long-term customer base will be glad to have the choice. At the same time, having another product like this in the AppExchange won't hurt Salesforce either.

...

Denis Pombriant
Advanced Selling Strategies
02/17/18 11:00 AM PT | CRM Buyer | 526 Words

Twenty or so years ago, front-office business processes were simplistic, due in part to the lack of technology support. For example, business leaders might have wanted to peer into a sales process or develop detailed compensation plans to better incentivize sales reps,...

Rob Enderle
Most Companies Have No Idea Where They Are Going
03/05/18 10:57 AM PT | TechNewsWorld | 1819 Words

What I find interesting, however, is the embedded advice from Karen Quintos, the chief customer officer at Dell: "Stronger human-machine partnerships will result in stronger human-human relationships, as companies take a customer-first approach and lead with insights. By applying machine learning and...

Jack M. Germain
Red Hat Adds Zing to High-Density Storage
02/28/18 2:59 PM PT | LinuxInsider | 983 Words

By providing Zing with JBoss Data Grid, Red Hat has extended support for persistent operation of Java instances that can manage up to 8 terabytes of memory. This memory design reduces the number of nodes needed in the cluster and simplifies deployment...

Peter Suciu
Apple's HomePod Could Leave a Lasting Mark With Customers
02/15/18 2:17 PM PT | TechNewsWorld | 721 Words

On the official product support page for the HomePod, the company notes that any speaker that utilizes vibration-damping silicone could leave marks. Concerned users are advised to follow the furniture maker's recommended cleaning recommendations and perhaps consider placing their HomePod on a...

John K. Higgins
Data Storage, Privacy and Metaphysics: SC Weighs Arguments in MS Case
03/13/18 10:29 AM PT | E-Commerce Times | 1319 Words

Microsoft also said it feared a major business risk: the potential loss of huge numbers of customers who no longer would trust it to protect customer privacy.

"If customers around the world believe that the U.S. government has the power to unilaterally...

Richard Adhikari
Where Blockchain Tech Offers the Most Promise
03/07/18 5:00 AM PT | E-Commerce Times | 926 Words

While privacy issues may be a concern for garment manufacturers, companies working with or investing in blockchain technology believe that in general, blockchain will facilitate customer engagement and co-creation, according to a report from the IBM Institute for Business Value , based...

Richard Adhikari
Will 2018 Be the Year of Reckoning for Online Tax Collection?
02/06/18 10:37 AM PT | E-Commerce Times | 894 Words

Support for the Appeal
The Quill ruling "is outdated and doesn't reflect the realities of today's digital economy, including the emergence of new technology that helps businesses comply with varying state and local sales tax laws," said Bethany Aronhalt, spokesperson...

Richard Adhikari
SAP to Forge Stronger Links With $2.4B Callidus Buy
02/02/18 2:02 PM PT | CRM Buyer | 661 Words

SAP will continue to support integration of CallidusCloud solutions with third-party installations.

CallidusCloud's existing management team will continue to lead the company.

"The acquisition is a great move for SAP to build a comprehensive customer experience cloud suite," said Cindy...

David Jones
Can Amazon Scale Its Own B2B Shipping Service?
02/13/18 12:40 PM PT | E-Commerce Times | 828 Words

UPS will continue to support Amazon and all other valued customers, said spokesperson Glenn Zaccara. However, the company declined to comment specifically on Amazon's latest business strategy.

For UPS, "there is tremendous opportunity in the B2C [sector] and more growth coming,"...

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Why is Facebook taking so much more heat about data privacy than Google?
Google actually manages personal data more responsibly.
It's Facebook's turn now -- Google is next.
Google's data collection and sharing activities are less obvious.
Facebook is a scapegoat for the entire tech industry.
Google is more powerful than Facebook.