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Richard Adhikari
New B2B Customer Experience Dashboards Promise Better Business Visibility
07/12/18 11:14 AM PT | CRM Buyer | 940 Words

MaritzCX on Tuesday unveiled preconfigured business-to-business customer experience templates that monitor key financial indicators; metrics for customer touchpoints, including Net Promoter Score and Overall Satisfaction; business-specific outcomes; and overall account performance. The dashboards are integrated into the MaritzCX Technology Platform.

"The dashboards...

Denis Pombriant
A Trade War in the Cloud?
07/14/18 5:00 AM PT | CRM Buyer | 643 Words

They'll support a Trump policy, but they haven't been out front advocating.

Looking for Leverage
On the other side of the coin -- and I accept that this is a simplification -- the tech sector is by definition entrepreneurial, and...

Peter Suciu
TrueCommerce Integration With Shopify Promises Boatloads of Benefits
07/13/18 5:00 AM PT | E-Commerce Times | 1276 Words

"Caught in the middle are tens of thousands of companies that need the Web to support their businesses, but seldom have the time and resources to exploit its full potential," King added. "Such organizations use Shopify to set up and manage their...

Richard Adhikari
IBM's Watson Enlisted for B2B Sentiment Analysis
06/27/18 11:12 AM PT | CRM Buyer | 588 Words

... customer support firm TeamSupport on Tuesday announced the addition of sentiment analysis technology, powered by IBM's Watson, to its customer relationship platform. The new tech provides automatic text analysis of email or chat responses to assess how a customer feels, so customer...

Denis Pombriant
Salesforce Connects With Marketing
06/21/18 7:00 AM PT | CRM Buyer | 963 Words

Fast-forward and the device is the primary computing platform, and the next big hurdle to overcome -- in the front office at least -- is delivering a consistent customer experience across the platforms, including relevant and timely offers and experiences.

Some...

Denis Pombriant
Oracle's Nice Numbers
06/30/18 5:00 AM PT | CRM Buyer | 752 Words

FY18 cloud services and license support revenues were up 10 percent to $26.3 billion. FY18 Cloud License and on-premise license revenues were down 4 percent to $6.2 billion.

FY18 GAAP operating income was up 8 percent to $13.7 billion, and GAAP operating...

Denis Pombriant
Oracle's Creative Destruction
06/26/18 11:29 AM PT | CRM Buyer | 775 Words

Oracle also announced a very flat customer service modality consisting of platinum level service for every customer -- for free -- and custom service at prices determined by need.

It's worth noting that some of this looks a lot like Salesforce's...

Chris Bucholtz
To Drive Change, Let Your Customers Be the Messengers
06/30/18 5:00 AM PT | CRM Buyer | 791 Words

Opportunities Lost
In a CRM context, that tendency can directly endanger efforts to improve sales, support and marketing.

A sales manager who suggests new strategies, unveils new territories, or even merely encourages the sales staff to use CRM may...

Vivian Wagner
7 Keys to Global E-Commerce Success
06/26/18 7:00 AM PT | E-Commerce Times | 841 Words

"That said, don't assume that just because you're successful in your home market you'll be successful abroad," he told the E-Commerce Times. "Do you have something unique or different enough that there is going to be a lot of demand? Test new markets to determine whether they are ready for your products, if your price-point resonates, and if you can meet buyers' expectations for overall customer ...

Jack M. Germain
Suse Linux Enterprise 15 Bridges Traditional, Software-Defined Systems
06/26/18 10:53 AM PT | LinuxInsider | 1710 Words

The new OS includes new function and support features focused on lowering costs, improving management of increasingly complex IT environments, and enhancing DevOps engagements and efficiency -- all top-of-mind concerns for Suse customers, especially mid-sized and larger enterprises, King pointed out.

...

John K. Higgins
Trump Promotes Technology Business Management for Federal IT Acquisitions
06/28/18 9:51 AM PT | E-Commerce Times | 1102 Words

... seeking to crack the largest single global customer for information technology -- the U.S. government -- should keep a sharp eye on the ever-changing contract landscape. Federal spending for IT now amounts to more than US$90 billion annually. One of the recent...

Richard Adhikari
What Net Neutrality's Repeal Means to E-Commerce SMBs
06/27/18 5:00 AM PT | E-Commerce Times | 921 Words

"Net neutrality is a good thing," Aseltine said. "Until I hear a good argument for why it isn't, I'll support an overturn of the...

Denis Pombriant
Oracle's Security Jag
06/02/18 5:00 AM PT | CRM Buyer | 1194 Words

It had to pay Oracle for violating 93 Oracle copyrights to support materials.

The Oracle campaign today seems more oriented toward recapturing customers who went elsewhere for support services in order to save 50 percent on the cost of support. Oracle's point...

Richard Adhikari
Fresh Funds Help BorderX Open Chinese E-Commerce Market to West
05/10/18 10:05 AM PT | E-Commerce Times | 643 Words

It offers fully localized product content, extensive marketing tailored to the local market, international payment options, international logistics and customs handling, and in-app customer service.

BorderX claims more than 3 million shoppers, and 70 percent of sales comes via original content.

...

Denis Pombriant
Digitization of Paper-Based Processes
06/13/18 11:06 AM PT | CRM Buyer | 787 Words

Like other document management vendors, Nitro has a suite of document manipulation tools to support basic processes. Also, in this AI age, when it's so important to dig into use data, Nitro applies analytics to identify areas where more finely tuned implementation...

Denis Pombriant
Benioff Endorses GDPR for US
05/27/18 5:00 AM PT | CRM Buyer | 853 Words

The first issue is standards, which is really about how to get multiple technology vendors to work together to support things like GDPR and whatever comes after. At a more fundamental level, standards will help multiple vendors preserve their uniqueness while supporting...

John K. Higgins
Federal Programs to Spur Private Sector IT Engagement
04/20/18 5:00 AM PT | E-Commerce Times | 1115 Words

Not surprisingly, the technology sector expressed strong support for the program. Funding the MGT Act through the ITMF "is a critical step in protecting our nation's IT systems from cyberattacks and ensuring the government is using state-of-the-art technologies to better serve our...

Jack M. Germain
OpenShift Brings Full Cross-Platform Flexibility to Azure Cloud
05/10/18 5:00 AM PT | LinuxInsider | 913 Words

The fully managed integration of OpenShift on Azure means that Microsoft and Red Hat will join to engineer, operate and support the platform.

That combined support will keep it up-to-date with a single unified bill and an integrated support experience, so that...

Jack M. Germain
Red Hat Launches Fuse 7, Fuse Online for Better Cloud Integration
06/05/18 7:00 AM PT | LinuxInsider | 1444 Words

It can be used in conjunction with Fuse 7 or separately with the ability to abstract all the customer's existing data," said Parulkar. "It allows an organization to get started much more quickly."

Expanding Agility
Combined with Red Hat...

John P. Mello Jr.
HomePod Gets Multi-Room Audio Chops With iOS 11.4
05/30/18 7:00 AM PT | TechNewsWorld | 803 Words

As a result, customer satisfaction rates with the digital assistants of Amazon and Google, at 54 percent, is much higher than with Siri, at 44 percent.

"Apple never took Siri seriously until recently," Enderle told TechNewsWorld. "They treated it like a feature...

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How does the tech industry compare to other industries when it comes to diversity?
Tech firms have been working much harder than others to achieve diversity.
Tech is rife with sexism, racism, homophobia and other forms of discrimination.
The tech industry would be more inclusive if there were more qualified applicants.
Tech firms have made superficial efforts but they're mainly for show.
The push for diversity is a cultural fad, and there is no real problem.