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Richard Adhikari
New Platform Boosts Intelligence in Bot Interactions
04/03/18 5:00 AM PT | CRM Buyer | 656 Words

The CX Suite, which debuted last week, lets enterprises design and automate assisted-service or self-service business flows, and then use them in multiple channels to standardize and optimize customer service interactions.

The Autonomous CX Suite supports five Jacada solutions: Agent Guidance --...

Vivian Wagner
Palo Alto Networks Sales VP Amy Slater: Be Human
04/11/18 7:00 AM PT | TechNewsWorld | 943 Words

Amy Slater is vice president of inside sales for Palo Alto Networks . In this exclusive interview, Slater offers her insights...

Vivian Wagner
HubSpot Sales Exec Brian Signorelli: Get Your Prospects to Call You
04/15/18 5:00 AM PT | CRM Buyer | 1286 Words

Brian Signorelli is the director of HubSpot's sales partner program. In this exclusive interview, Signorelli discusses the benefits of transforming data...

Richard Adhikari
Self-Service AI Aims to Grease the Wheels for B2B Sales Teams
01/26/18 9:19 AM PT | CRM Buyer | 610 Words

SalesDirector.ai this week released a self-service version of its artificial intelligence sales execution and sales forecasting platform for B2B sales teams. The system provides enterprise-grade AI to sales teams in less than five minutes, according to the company. Like the regular SalesDirector.ai platform,...

David Jones
Larry Page's Self-Flying Taxi Set for New Zealand Test Runs
03/15/18 1:17 PM PT | TechNewsWorld | 758 Words

A new air taxi service financially backed by Google cofounder Larry Page is set to take off in New Zealand, thanks...

Rob Enderle
I Have Seen Technology's Future
03/12/18 10:58 AM PT | TechNewsWorld | 2275 Words

With the collapse of the Intel Developer Forum , Nvidia's GPU Technology Conference has become the strongest event showcasing the near-term...

Richard Adhikari
Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform
02/14/18 11:22 AM PT | E-Commerce Times | 623 Words

Oracle on Tuesday demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New...

Rob Enderle
Most Companies Have No Idea Where They Are Going
03/05/18 10:57 AM PT | TechNewsWorld | 1819 Words

Dell recently collaborated with the Institute for the Future -- an interesting think tank largely driven by futurists, which focuses...

Richard Adhikari
3 Cybersecurity Threats SMB Etailers Should Not Ignore
02/16/18 12:23 PM PT | E-Commerce Times | 878 Words

Some small e-commerce website operators may think their relative obscurity offers protection, but the fact is that SMBs are especially vulnerable...

Vivian Wagner
FutureProof Retail President Di Di Chan: Combine Your Strengths
02/27/18 12:09 PM PT | TechNewsWorld | 1037 Words

Di Di Chan is cofounder and president of FutureProof Retail . In this exclusive interview, Chan talks about time, trust, and...

David Jones
FCC's Final Rule on Net Neutrality Sparks Legal Challenges
02/23/18 11:18 AM PT | E-Commerce Times | 779 Words

The Federal Communications Commission on Thursday officially published its Net neutrality rollback order in the Federal Register , triggering a flurry...

Chris Bucholtz
The Top 20 CRM Blogs of 2017: Countdown, Part 2
01/31/18 5:00 AM PT | CRM Buyer | 2596 Words

The Top 20 CRM Blogs of 2017: Countdown, Part 1 Where does the discipline of CRM begin? We have a...

David Jones
Disaffected Social Media Users Flock to Vero
03/01/18 10:45 AM PT | TechNewsWorld | 551 Words

Vero , a relatively unknown social network that launched three years ago, has been enjoying a surge in user engagement...

Kevin Sjodin
Bridging the Gap Between Self-Service and Live Service
05/13/10 5:00 AM PT | CRM Buyer | 1280 Words

... majority of today's contact centers employ well-designed, sophisticated self-service strategies, but even with a highly successful self-service application boasting a high call-completion rate, people will always need to talk to people. That is why there will always be a need for live...

Andrew Boyd
Customer Self-Service: How May You Help Me?
06/21/07 4:00 AM PT | CRM Buyer | 895 Words

... an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges -- improving the customer experience and cost reduction. While the cost-related benefits of self-service are widely understood, and arguably...

Lesley Hensell
Is Self-Service Really Reaping ROI?
08/28/03 3:55 AM PT | CRM Buyer | 1172 Words

More businesses are jumping on the self-service bandwagon, with many local grocery stores and hardware stores allowing self-checkout.

According to a July study conducted by research firm IDC for NCR Corp., nearly 70 percent of customers in five different countries said they...

Swamy Viswanathan
10 Steps to Customer Self-Service Nirvana
01/04/11 5:00 AM PT | CRM Buyer | 1234 Words

In decades past, self-service meant providing a detailed manual. The downside, of course, was that a printed manual could not be updated dynamically and was costly to distribute. In the late 1990s, with the advent of the Web and content management, self-service meant...

Alan Hubbard
How Speech Self-Service Dramatically Improves Call Centers
01/14/08 4:00 AM PT | CRM Buyer | 610 Words

BIC firms attempt to differentiate themselves from their competition by offering speech self-service .

Empowering Customers
A well designed speech self-service application does a number of things. First, it empowers the customer to resolve issues on their own. Customers can...

Elizabeth Millard
The Rise of Online Self-Service
06/09/04 8:28 AM PT | CRM Buyer | 923 Words

With that demand in mind, many companies are turning to firms that deliver online self-service tools. Selling either in-house software or hosted services , sometimes even both, purveyors of self-service technology are finding their products are in high demand.

Can these companies...

Erika Morphy
Self-Service Kiosks: Bane or Boon?
07/28/08 4:00 AM PT | CRM Buyer | 879 Words

Consulting , has: the self-service kiosks that just about every airline now uses to handle automated tasks. They are easy to use and they keep the lines down to a minimum, she commented. And they are smart -- a trait Bower experienced firsthand...

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Which capabilities in a home robot might induce you to consider buying one?
Help with daily housecleaning chores
Companionship for elderly or disabled family member
Entertaining and educating children
Monitoring security all through the house
Keeping inventory and restocking items when needed
Nothing would persuade me to consider getting a home robot.