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Jack M. Germain
MOREbot Introduces Kids to Robotics Using 3D Printed Parts
03/19/19 11:05 AM PT | LinuxInsider | 1308 Words

MORE Technologies last week launched a Kickstarter campaign to raise US$20,000 for development of its open source robot ecosystem. The...

Jack M. Germain
Pitney Bowes Launches Self-Service Tool to Drive Post-Buy Revenue
03/06/19 10:07 AM PT | CRM Buyer | 1190 Words

... Bowes on Monday unveiled Consumer Connect, a self-service post-purchase marketing solution for retailers and brands. Pitney Bowes provides commerce solutions in the areas of shipping and mailing, data and e-commerce . The Consumer Connect service helps retailers drive new revenue after shoppers...

Jack M. Germain
Amazon Brings Big Guns to Battle Against Counterfeit Products
03/01/19 5:00 AM PT | E-Commerce Times | 1457 Words

Project Zero will utilize three tools to safeguard against counterfeit products: automated protection systems, a self-service counterfeit removal tool, and product serialization.

The program's aim is to ensure that customers always receive authentic goods when shopping on Amazon.

Project Zero...

Denis Pombriant
Modern Selling
03/07/19 5:00 AM PT | CRM Buyer | 869 Words

Organizations implicitly agree, because they put so much information on the Internet to support the self-service effort.

The Timing Conundrum
The result is that salespeople engage with customers further along in the process or down the funnel. This puts added...

Jeff Kagan
Google Fiber Missteps Could Tarnish Brand
02/22/19 11:55 AM PT | E-Commerce Times | 798 Words

This winter has been very rough on Google Fiber, Alphabet's high-speed Internet service. An overabundance of snow, ice and water have...

Rob Enderle
Michael Cohen and the Creation of a Deep Learning AI Lie Detector
03/04/19 5:00 AM PT | TechNewsWorld | 1918 Words

Like many of you I was fascinated by the Michael Cohen testimony last week in what was more performance art than...

Jack M. Germain
US Government Forging Ahead With Airport Facial Recognition Plans
03/12/19 11:40 AM PT | TechNewsWorld | 2068 Words

Plans to bring facial recognition to major U.S. airports by 2021 are on a fast flight path, despite concerns about the...

Richard Adhikari
Walmart E-Commerce Has Blowout Q4
02/20/19 10:34 AM PT | E-Commerce Times | 832 Words

Walmart's e-commerce sales were up 43 percent for Q4 FY 2019, the 13-week period ended Jan. 25. Sam's Club e-commerce sales...

Denis Pombriant
Salesforce and the Machine
01/15/19 11:06 AM PT | CRM Buyer | 932 Words

CX on Steroids
Retail has gone through at least three iterations that can be summarized as 1) being assisted by a clerk, 2) self-service , and now 3) being assisted by a machine.

For example, the Einstein Recommendations API...

Sara Hicks
4 Retail Tech Trends to Watch in 2019
01/03/19 11:38 AM PT | E-Commerce Times | 1371 Words

Year over year, we see the numbers. In 2017, e-commerce represented 49 percent of all total retail growth , up 16...

Brad Russell
Driving Smart Home Product Value Through AI Applications
01/29/19 10:56 AM PT | E-Commerce Times | 1156 Words

Annual sales of all connected home devices are expected to exceed 520 million units by 2022, based on Parks Associates forecasts....

Jack M. Germain
Kodachi Builds Privacy Tunnel for Linux
01/03/19 5:00 AM PT | LinuxInsider | 2019 Words

Online and Internet security are not topics that typical computer users easily comprehend. All too often, Linux users put their...

Chris Bucholtz
Top CRM Blogs of 2018: Countdown, Part 1
01/10/19 12:00 PM PT | CRM Buyer | 2521 Words

After several years of instability on this list, 2018 saw things settle down a bit. In past years, blogs would make...

Denis Pombriant
How Do You Build a Software Company?
02/05/19 10:07 AM PT | E-Commerce Times | 1083 Words

How do you build a software company? It's a trick question. There are certainly things you need to do and not...

Vivian Wagner
Wading Into the E-Book Publishing Waters
02/04/19 11:21 AM PT | E-Commerce Times | 1077 Words

Writing and publishing an e-book can be a great way to develop your brand, reach a broad audience, and potentially increase...

Denis Pombriant
2019 CRM Wish List
01/03/19 8:45 AM PT | CRM Buyer | 896 Words

I've been writing a forecast column every year at least since W was president. Nothing's wrong with that, lots of people...

Kevin Sjodin
Bridging the Gap Between Self-Service and Live Service
05/13/10 5:00 AM PT | CRM Buyer | 1280 Words

... majority of today's contact centers employ well-designed, sophisticated self-service strategies, but even with a highly successful self-service application boasting a high call-completion rate, people will always need to talk to people. That is why there will always be a need for live...

Andrew Boyd
Customer Self-Service: How May You Help Me?
06/21/07 4:00 AM PT | CRM Buyer | 895 Words

... an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges -- improving the customer experience and cost reduction. While the cost-related benefits of self-service are widely understood, and arguably...

Lesley Hensell
Is Self-Service Really Reaping ROI?
08/28/03 3:55 AM PT | CRM Buyer | 1172 Words

More businesses are jumping on the self-service bandwagon, with many local grocery stores and hardware stores allowing self-checkout.

According to a July study conducted by research firm IDC for NCR Corp., nearly 70 percent of customers in five different countries said they...

Swamy Viswanathan
10 Steps to Customer Self-Service Nirvana
01/04/11 5:00 AM PT | CRM Buyer | 1234 Words

In decades past, self-service meant providing a detailed manual. The downside, of course, was that a printed manual could not be updated dynamically and was costly to distribute. In the late 1990s, with the advent of the Web and content management, self-service meant...

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Salesforce Commerce Solution Guide
Has technology made transportation more or less safe?
Traveling by all modes of transportation has become riskier with each passing year.
In general, transportation safety has been improving steadily, despite some failures.
Some modes of transportation have been improving while others have become less safe.
We may have reached a tipping point where more tech means less safety.
Don't blame the tech -- greedy companies haven't done adequate testing.
Government regulators have not been playing a strong enough oversight role.
Salesforce Commerce Solution Guide
Salesforce Commerce Solution Guide