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Corinne Bernstein
Kana Response 7.5
02/06/03 11:55 AM PT | CRM Buyer | 570 Words

Self-Service Session Links

Kana Response directs customers to Web self-service sessions in its e-mail responses to help them resolve questions on their own. By integrating Kana's ResponseIQ knowledge base with Response 7.5, agents can automatically respond to customer e-mails...

Richard Adhikari
AI-Driven Marketing Offers High Hopes to B2B Firms
08/08/18 10:36 AM PT | E-Commerce Times | 1159 Words

Versium's LifeData Predictive Lead Score service, launched in 2016, is a self-service solution that lets marketing professionals, agencies and application providers rapidly build predictive models and visualize a marketing campaign's projected performance without requiring expertise or experience in data science.


Richard Adhikari
How B2B Sellers Can Keep Buyers Engaged
06/12/18 11:21 AM PT | E-Commerce Times | 875 Words

The Roots of the Problem
"Convenience is the primary reason B2B procurement officers opt for self-service over live salespeople," said Scott E. Webb, president of Avionos .

Digital capabilities let businesses operate 24/7, and "consumers have taken full advantage...

David Jones
Larry Page's Self-Flying Taxi Set for New Zealand Test Runs
03/15/18 1:17 PM PT | TechNewsWorld | 758 Words

A new air taxi service financially backed by Google cofounder Larry Page is set to take off in New Zealand, thanks...

Richard Adhikari
LogMeIn Makes Bold360 Entrance at CRM Party
06/09/17 1:34 PM PT | CRM Buyer | 640 Words

The system gets smarter over time and can be applied to self-service interactions or to inform agents when they engage with customers; and Seamless escalation of customers to remote support from the existing interface. Bold360 builds intelligent and actionable profiles that let businesses...

Robert Johnson
Customer Support in the Digital Age: Collaborative, Personal
09/08/15 5:01 PM PT | CRM Buyer | 739 Words

A robust self-service option is a must: Often, the quickest way to resolve an issue is to give customers a way to find answers themselves. How-to videos, FAQs, knowledge bases and user community portals are a great way to help customers find...

Erika Morphy
Kana Adds Context, Subtracts Search
04/16/13 6:00 AM PT | CRM Buyer | 440 Words

Kana Software on Tuesday debuted its next generation of Kana Enterprise, a multichannel customer service application with functionality for both the agent-based desktop and self-service . (click to enlarge)

Its features include case management; Web self-service; mobile chat; co-browsing; social listening, analytics...

Dana Gardner
Have It Your Way: Building a Cloud With Platform ISF 2.1
01/29/11 5:00 AM PT | E-Commerce Times | 637 Words

Key capabilities in Platform ISF 2.1 include: self-service and chargeback, policy-based automated provisioning of applications, dynamic scaling of applications to meet service level agreements (SLAs) and unification of distributed and mixed-vendor resource pools for sharing. A unique "Active-Active" multiple data center supports...

Pam Baker
It's Not the Data - It's How You Use It
01/30/09 4:00 AM PT | CRM Buyer | 1470 Words

In 2007 and 2008, online communities and discussion forums have become a common feature for Web self-service sites, with support techs acting as moderators to keep discussions flowing and on track. Remote and proactive support. A major step toward moving beyond a break-fix...

Erika Morphy
Avaya Aims to Shore Up Efficiencies With New Communication Tools
11/10/08 4:00 AM PT | CRM Buyer | 815 Words

Kevin Kennedy, who will be taking over as CEO in January, is appearing at VoiceCon on Monday to unveil the new products: a contact center product focused on outbound messaging and self-service , a speech-to-text application, and a unified communications package that bundles...

Erika Morphy
RightNow CEO Greg Gianforte: Big Bang CRM Has Fizzled Out
09/25/08 4:00 AM PT | CRM Buyer | 1059 Words

Gianforte: First, continued best-of-breed in e-service, including Web self-service , chat and e-mail management. That is our calling card. We are continuing to invest heavily in those areas.

For example, in August we introduced guided assistance -- a case-based diagnostic tool...

Andrew K. Burger
CRM for the Video Game Industry: Tough Crowd
06/19/08 4:00 AM PT | CRM Buyer | 1520 Words

They tend to prefer communication through electronic channels such as e-mail , chat and Web self-service , rather than the phone. In fact, our clients in this sector are experiencing significant growth in the volume of customer communications through these channels. This means...

Erika Morphy
New Genesys Releases Target Ease of Deployment
05/05/06 9:10 AM PT | CRM Buyer | 406 Words

The Genesys Customer Interaction Portal for Self-Service signals a new direction for the company, according to David Radoff, spokesperson for Genesys.

It is aimed at managed service providers, he told CRM Buyer. "Any third party that is implementing an application can use...

Keith Regan
Yahoo Targeting Small Web Sites for Advertising Space
03/11/05 1:26 PM PT | E-Commerce Times | 736 Words

Yahoo has yet to announce a similar service, but published reports indicate it will work on the same self-service model as Google's.

New Subdomain
UBS Warburg this week upgraded Yahoo, citing its imminent entry into the small publisher market.

Martin Middlewood
RightNow Lands 170 Systems Deal
06/10/04 1:32 PM PT | CRM Buyer | 730 Words

Hosted CRM vendor RightNow Technologies announced earlier this week that solutions and services provider 170 Systems has deployed RightNow Service to...

Peter Suciu
Otto Kits Out Big Rigs With Aftermarket Self-Driving Tech
05/18/16 2:18 PM PT | TechNewsWorld | 810 Words

Otto on Monday introduced a self-driving kit designed to help those behind the wheel of big rigs drive more safely...

Enid Burns
New Targeting Tools Help Ads Zero In on Twitter Users
03/19/13 3:25 PM PT | E-Commerce Times | 665 Words

... a year of testing and much feedback, Twitter on Monday released a set of tools for small businesses and self-service advertisers -- tools that will give businesses more of an opportunity to speak directly to consumer interests. Targeting was the most requested...

Erika Morphy
Oracle Adds RightNow to Cloud Wars Arsenal
01/30/12 5:00 AM PT | CRM Buyer | 634 Words

Oracle has closed on its US$1.5 billion acquisition of RightNow , developer of a cloud-based customer self-service application. Oracle announced the deal in October 2011. For Oracle, the deal makes eminent sense: It fills in a missing gap in its cloud-based CRM functionality...

Richard Daley
The BI Software Shopping Challenge
10/04/11 5:00 AM PT | CRM Buyer | 1328 Words

Similarly, pure data discovery tools claim quick and self-service BI, but what they don't offer is a self-service interface for getting to the data. For these solutions to truly empower business users with self-service, IT still needs to work behind the scenes...

Mark Dudman
Making a Flawless Transition to Cloud Billing
09/30/11 5:00 AM PT | E-Commerce Times | 768 Words

Automate billing and deliver self-service options. In order for cloud-based companies to grow from 100 customers to 1,000, 100,000 or beyond, they need to give customers the option to self-select products and packages. This also presents a requirement for dynamic relationship management and...

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Is "too much screen time" really a problem?
Yes -- smartphone addiction is ruining relationships.
Yes -- but primarily due to parents' failure to regulate kids' use.
Possibly -- long-term effects on health are not yet known.
Not really -- lack of self-discipline and good judgement are the problems.
No -- angst over "screen time" is just the latest overreaction to technology.
No -- what matters is the quality of content, not the time spent viewing it.