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Richard Adhikari
Walmart E-Commerce Has Blowout Q4
02/20/19 10:34 AM PT | E-Commerce Times | 832 Words

Walmart's e-commerce sales were up 43 percent for Q4 FY 2019, the 13-week period ended Jan. 25. Sam's Club e-commerce sales...

Denis Pombriant
How Do You Build a Software Company?
02/05/19 10:07 AM PT | E-Commerce Times | 1083 Words

How do you build a software company? It's a trick question. There are certainly things you need to do and not...

Vivian Wagner
Wading Into the E-Book Publishing Waters
02/04/19 11:21 AM PT | E-Commerce Times | 1077 Words

Writing and publishing an e-book can be a great way to develop your brand, reach a broad audience, and potentially increase...

Brad Russell
Driving Smart Home Product Value Through AI Applications
01/29/19 10:56 AM PT | E-Commerce Times | 1156 Words

Annual sales of all connected home devices are expected to exceed 520 million units by 2022, based on Parks Associates forecasts....

Denis Pombriant
Salesforce and the Machine
01/15/19 11:06 AM PT | CRM Buyer | 932 Words

CX on Steroids
Retail has gone through at least three iterations that can be summarized as 1) being assisted by a clerk, 2) self-service , and now 3) being assisted by a machine.

For example, the Einstein Recommendations API...

Chris Bucholtz
Top CRM Blogs of 2018: Countdown, Part 1
01/10/19 12:00 PM PT | CRM Buyer | 2521 Words

After several years of instability on this list, 2018 saw things settle down a bit. In past years, blogs would make...

Sara Hicks
4 Retail Tech Trends to Watch in 2019
01/03/19 11:38 AM PT | E-Commerce Times | 1371 Words

Year over year, we see the numbers. In 2017, e-commerce represented 49 percent of all total retail growth , up 16...

Denis Pombriant
2019 CRM Wish List
01/03/19 8:45 AM PT | CRM Buyer | 896 Words

I've been writing a forecast column every year at least since W was president. Nothing's wrong with that, lots of people...

Jack M. Germain
Kodachi Builds Privacy Tunnel for Linux
01/03/19 5:00 AM PT | LinuxInsider | 2019 Words

Online and Internet security are not topics that typical computer users easily comprehend. All too often, Linux users put their...

Norty Cohen
Did Marketers Underestimate Their Competition in 2018?
12/05/18 10:40 AM PT | E-Commerce Times | 1188 Words

Looking back at 2018, there's one competitor we underestimated this year. It's slowly draining the attention of every human on the...

Denis Pombriant
Amazon's Shift
11/29/18 12:24 PM PT | E-Commerce Times | 823 Words

Andy Jassy, CEO of Amazon Web Services (AWS), on Wednesday told CNBC that AWS customers would be off all Oracle databases...

Denis Pombriant
Reining In Social Media Without Crippling It
11/23/18 9:40 AM PT | E-Commerce Times | 1023 Words

Earlier this year, in response to reports that Russian actors had used Facebook to disrupt the 2016 election, I wrote a...

Denis Pombriant
Oracle OpenWorld: Margin Lab
10/24/18 11:05 AM PT | E-Commerce Times | 1253 Words

Markets grow at the margins. This bit of sage advice was given to me at the start of my analyst career,...

Sean Gordon
Harnessing Video for Customer Advocacy
10/22/18 11:12 AM PT | E-Commerce Times | 2858 Words

It should be centrally located and a focal point of your post-purchase support, developed and advertised as a self-service station for your customers to scan through and consult.

Video instructionals are the focal point of the self-service knowledge base. The goal should...

Denis Pombriant
OpenWorld Preview
10/17/18 10:51 AM PT | CRM Buyer | 1130 Words

As of this writing, I haven't been prebriefed on what Oracle will be announcing at OpenWorld regarding CRM -- or as...

Chris Bucholtz
5 Reasons the Sales A-Player's Era Is Ending
09/28/18 5:00 AM PT | CRM Buyer | 1125 Words

Sales talent for a long time has been broken up into three groups: A-players, B-players and C-players. Everyone loves the A-players...

Steve Woods
Utopia or Disaster? AI's Transformation of Sales
09/19/18 11:05 AM PT | CRM Buyer | 1506 Words

If there's one thing that can be said with certainty about artificial intelligence in the field of sales, it's this: It's...

Peter Suciu
E-Scooters: On a Road to Nowhere
09/07/18 5:00 AM PT | TechNewsWorld | 1649 Words

As summer winds die down here's hoping one of the season's most ridiculous and unnecessary fads goes with them. Bird and...

Mickey Patton
Is Weak Data Integrity Killing Your CRM?
08/29/18 5:00 AM PT | CRM Buyer | 1395 Words

American companies spend an enormous amount of money on training. Spending reached more than US$90 billion in 2017, an increase of...

Peter Suciu
Celebrating Cable TV and All the Wonders That Followed
08/17/18 9:18 AM PT | TechNewsWorld | 2128 Words

As a reporter, I cover a number of beats, including those related to advances in TV production and the technology that...

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