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Jeff Kagan
When Retail Customers Take It on the Chin, Investors Win
06/06/19 10:42 AM PT | E-Commerce Times | 779 Words

I am a reluctant Costco shopper. My wife is one of the many customers who really love the chain. Me... not...

Peter Suciu
Reliving D-Day Through Augmented Reality
06/06/19 8:23 AM PT | TechNewsWorld | 1600 Words

The National Museum of the US Air Force in Dayton, Ohio, is honoring the exploits and sacrifices of the Greatest Generation...

James Cook University
7 Critical Skills for Running an E-Commerce Business
06/05/19 3:47 PM PT | E-Commerce Times | 976 Words

The very first online purchase occurred on 11 August 1994: a copy of Sting's Ten Summoner's Tales CD. Since then 'e-commerce'...

Richard Adhikari
New Antitrust Probe Tightens Screws on Big Tech
06/05/19 10:24 AM PT | E-Commerce Times | 926 Words

The United States House of Representatives Antitrust Subcommittee on Monday opened an investigation into competition in digital markets, increasing the pressure...

John P. Mello Jr.
US Post Office to Test-Drive Autonomous Trucks
05/22/19 11:21 AM PT | TechNewsWorld | 1030 Words

The U.S. Postal Service on Tuesday announced a pilot project using self-driving trucks. It will conduct the two-week experiment in collaboration...

Monica Eaton-Cardone
How Customer Expectations Contribute to Fraud and Losses
04/25/19 9:44 AM PT | E-Commerce Times | 1667 Words

Contemporary online retail enables faster, smoother and more profitable interactions between consumers and merchants. Individuals can shop and make purchases at...

Jack M. Germain
Hackers Use Microsoft Help Desk to Pull Off Massive Email Breach
04/16/19 10:31 AM PT | E-Commerce Times | 1044 Words

Hackers piggybacked onto a Microsoft customer support portal between Jan. 1 and March 28 to gain access to the emails of...

Denis Pombriant
Social Media's Next Act
04/09/19 12:07 PM PT | CRM Buyer | 1312 Words

A little over 10 years ago, we were toasting social media as the great innovation that would enable CRM to traverse...

Sara Hicks
Retail Tech for Millennials
04/02/19 5:00 AM PT | E-Commerce Times | 1122 Words

It's time to get strategic about winning over Gen Y. Members of the millennial generation (or Generation Y) were born roughly...

Joerg Habermeier
Using the Contact Center to Help Build Brand Loyalty
03/29/19 9:47 AM PT | CRM Buyer | 2537 Words

If there were no self-service option available for the particular issue, the call then would be routed to an agent who could answer with something like this: "Hi John, I see you recently purchased a widget. Is that what you're calling about?

Chris Bucholtz
Is Your Contact Center Ruining Your CX?
03/27/19 12:14 PM PT | CRM Buyer | 1053 Words

The trend toward customer self-service has been heartening to those focused on driving down costs -- but that's a mistaken focus. Self-service on the website, bots, and other tools for call diversion are helpful in answering simple calls. As a result, the...

Amjad Hussain
AI-Powered Inventory Management: A Make-or-Break Tool for Retailers
03/22/19 9:22 AM PT | E-Commerce Times | 1486 Words

Retail is facing battles on all fronts. Up against Amazon's streamlined operations on one side, and a higher demand for flawless...

Jack M. Germain
MOREbot Introduces Kids to Robotics Using 3D Printed Parts
03/19/19 11:05 AM PT | LinuxInsider | 1308 Words

MORE Technologies last week launched a Kickstarter campaign to raise US$20,000 for development of its open source robot ecosystem. The...

Jack M. Germain
US Government Forging Ahead With Airport Facial Recognition Plans
03/12/19 11:40 AM PT | TechNewsWorld | 2068 Words

Plans to bring facial recognition to major U.S. airports by 2021 are on a fast flight path, despite concerns about the...

Denis Pombriant
Modern Selling
03/07/19 5:00 AM PT | CRM Buyer | 869 Words

Organizations implicitly agree, because they put so much information on the Internet to support the self-service effort.

The Timing Conundrum
The result is that salespeople engage with customers further along in the process or down the funnel. This puts added...

Jack M. Germain
Pitney Bowes Launches Self-Service Tool to Drive Post-Buy Revenue
03/06/19 10:07 AM PT | CRM Buyer | 1190 Words

... Bowes on Monday unveiled Consumer Connect, a self-service post-purchase marketing solution for retailers and brands. Pitney Bowes provides commerce solutions in the areas of shipping and mailing, data and e-commerce . The Consumer Connect service helps retailers drive new revenue after shoppers...

Rob Enderle
Michael Cohen and the Creation of a Deep Learning AI Lie Detector
03/04/19 5:00 AM PT | TechNewsWorld | 1918 Words

Like many of you I was fascinated by the Michael Cohen testimony last week in what was more performance art than...

Jack M. Germain
Amazon Brings Big Guns to Battle Against Counterfeit Products
03/01/19 5:00 AM PT | E-Commerce Times | 1457 Words

Project Zero will utilize three tools to safeguard against counterfeit products: automated protection systems, a self-service counterfeit removal tool, and product serialization.

The program's aim is to ensure that customers always receive authentic goods when shopping on Amazon.

Project Zero...

Jeff Kagan
Google Fiber Missteps Could Tarnish Brand
02/22/19 11:55 AM PT | E-Commerce Times | 798 Words

This winter has been very rough on Google Fiber, Alphabet's high-speed Internet service. An overabundance of snow, ice and water have...

Richard Adhikari
Walmart E-Commerce Has Blowout Q4
02/20/19 10:34 AM PT | E-Commerce Times | 832 Words

Walmart's e-commerce sales were up 43 percent for Q4 FY 2019, the 13-week period ended Jan. 25. Sam's Club e-commerce sales...

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Will U.S. tariffs have a positive or negative effect on e-commerce?
Positive. Companies will adjust and sell better-quality goods.
Positive. Tariffs will protect U.S. jobs.
No effect. Companies will avoid tariffs by getting cheap goods elsewhere.
Negative. Tariffs will hurt small e-commerce companies the most.
Negative. Higher costs will be passed on to consumers.