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NICE inContact February 12 webinar
CES 2020: Prepare to Be Amazed
January 6, 2020
Every year I look forward to CES being over. That's not because it isn't interesting -- it is. It's because the place is a nightmare to get around, thanks to some incredibly stupid decisions that turn Las Vegas into a gridlocked mess. Coming right after the holidays, it destroys more family vacations than any other event short of a long driving trip with very young children.
Shield Healthcare: Serving the Poor, Poorly
December 23, 2019
Sometimes when you tug on the thread of a small customer service failure, you unravel a big skein of much knottier problems. That happened when Shield Healthcare didn't send "Great Aunt Nelly" her shipment of medical supplies on time. There are many people like Nelly in the U.S. -- elderly and disabled folks who depend in part or entirely on government assistance to get by.
Is Your Health Data at Risk?
December 20, 2019
We've recently seen much breathless news coverage of the Nightingale Project, Google's half-secret partnership with Ascension, the second-largest healthcare system in the U.S. The details of the project -- which involves sharing the healthcare data of tens of millions of unsuspecting patients -- have raised significant concerns. The concerns have centered around issues that by now are familiar.
New 'DNA of Things' Method Stores Digital Memory in Common Objects
December 10, 2019
Researchers at a Swedish university have unveiled a method for mixing genetically encoded digital data into common manufacturing materials. The project, carried out in collaboration with an Israeli scientist, involved embedding artificial DNA in a small plastic 3D-printed plastic bunny, which would allow self-replication, according to a report published in Nature Biotechnology.
Health Tech Trends: Connected Devices, Telehealth, Independent Living Solutions
November 25, 2019
The U.S. healthcare industry is in the midst of transformation, including an overhaul of its information infrastructure from physical to digital, and the rise of informed and increasingly empowered consumers. Managing consumers' healthcare experience is no longer a selling point, but a must-deliver component of technology vendors' solutions. Adoption of connected health devices is on the rise.
Apple to Conduct 3 Medical Studies Using Research App
November 19, 2019
Apple is getting into the medical research field with its recent announcement of three studies to be conducted through its Research app. Apple Watch and iPhone users in the United States can use the app to enroll in the Apple Women's Health Study, the Apple Heart & Movement Study, and the Apple Hearing Study. Participants can use their Apple devices to contribute data to the studies.
'Nightingale Project' to Turn Over Millions of Medical Records to Google
November 13, 2019
A venture between Google and Ascension, one of the largest healthcare providers in the United States, will give the tech giant access to the sensitive medical information of as many as 50 million patients in 21 states. Its venture with Google, called "The Nightingale Project," would enable it to improve the experience of patients, consumers, providers and associates, Ascension said.
UPS Chalks Up Another Drone Delivery First
November 8, 2019
UPS has announced the first two revenue-generating residential deliveries of prescribed medicines to consumers. Its drone delivered the prescription medications from a CVS pharmacy in Cary, North Carolina, to a consumer's home, and to a customer in a retirement community. The drone flew autonomously but was monitored by a remote operator who could intervene if needed.
Google Pays $2.1 Billion to Get Fit(bit)
November 7, 2019
Google has inked a deal to buy wearable fitness device maker Fitbit for $2.1 billion. The acquisition will give Google an immediate leading position in the wearables market, able to compete against the likes of Apple and Samsung rather than having to build up market share from scratch. Fitbit's products are carried in approximately 39,000 retail stores in more than 100 countries around the world.
The CRM-ization of Healthcare
November 6, 2019
We've been watching the CRM-ization of healthcare for a while. Salesforce recently embarked on parallel paths. The obvious option was to build tools that enabled users to craft systems of engagement. The second started when the company also began reaching out to various industrial sectors with its technology and those of some partners. The result has been a vibrant vertical industry approach.
E-Gurus: Online Guides to Personal Growth
October 25, 2019
The personal and professional growth coaching industry is exploding, thanks in part to the accessibility afforded by the Internet and digital technologies. People who want to improve themselves are flocking to Skype sessions, online classes, Facebook groups, and other venues to work with life and performance coaches, get career advice, and network with other seekers.
Tech Approaches to Offsetting the Ecological Disaster of Deforestation
September 23, 2019
Watching Brazil's rain forest burn is causing a lot of us to freak out a bit. Referring to it as "the world's lungs" may be an overstatement, but the rain forest is a critical global resource, and its destruction undoubtedly will worsen global warming. Given that the U.S. government has dismantled many environmental protection rules, companies are beginning to step up to work on offsets.
Fitness: The Sweet Spot for Smartwatches
September 20, 2019
Smartwatches outsold traditional watches in the fourth quarter of 2018. The category saw a 51 percent increase in dollar sales for last year, along with a 61 percent increase in unit sales, according to recent data from NPD Group. One in four Americans aged 18 to 34 now own a smartwatch, and that is likely to increase. However, traditional watches did regain the majority of the market in Q1 2019.
Taking the AI Approach to US Problem-Solving
September 9, 2019
At an IBM briefing on its joint AI project with MIT, it struck me that some of the training concepts could improve the quality of political decisions to shift attention more to fixing problems rather than using them as weapons against opponents. I'm not talking about using artificial intelligence systems directly. I'm suggesting we apply methods similar to those used to train them.
New OSGeoLive Release Opens Doors to Geospatial Worlds
September 6, 2019
If you ever have considered investigating or working with elements of the geospatial world, check out the latest edition of OSGeoLive, a Linux distribution that runs directly from a bootable DVD or USB thumb drive. You also can load a pre-made virtual machine disk file that runs in a VMware Workstation or VirtualBox environment. Or you can install it on a hard drive the old-fashioned way.
Sleep Monitoring Slated for Apple Watch
September 4, 2019
Apple reportedly has been developing sleep tracking functionality for the Apple Watch. The new "Time in Bed Tracking" feature will let users who wear the Apple Watch to bed track their sleep patterns. Consumers who have multiple Apple Watches can designate one for wearing in bed. he "Burrito" feature will let Apple Watch track a user's quality of sleep, including movement, heart rate and noises.
Report: Chinese Hackers Eye US Cancer Research
August 27, 2019
Hackers affiliated with the Chinese government have been making a concerted effort to steal medical research, particularly cancer research, from U.S. institutions. The step-up in medical research theft by Chinese APT hacker groups appears to be linked to China's growing concern over cancer mortality rates and increasing healthcare costs. Cancer in the leading cause of death in China.
Tips for Women and Girls Interested in STEAM Careers
August 26, 2019
I came to tech by accident. Trained in public health and international development, I was presented with a problem that needed to be fixed. Suffering from a naturally inquisitive mind as I do, it was only a few rabbit holes later that I found my world blown open by a richly diverse global network of coders, mappers, geeks and dreamers. These are folks are hacking real-world development challenges.
UCSF Researchers Synthesize Speech From Brain Waves
August 1, 2019
Researchers led by speech neuroscientist Edward Chang at the University of California San Francisco have achieved success at decoding speech attempts in real time by reading the activity in the speech centers of test subjects' brains. Three persons capable of normal speech, who were being treated for epilepsy at the UCSF Medical Center, participated in the study.
AI in Healthcare: Independent Living for Consumers
July 22, 2019
AI applied to healthcare includes a collection of technologies that enable machines to sense, interpret, act and learn. AI implementations for digital health can be relatively simple when they are focused largely on personal patient engagement, or vastly complex when working with big data sets, highly specialized diagnostics, and the workflows of multiple highly complicated organizations.
The Path to Interstellar Travel Starts With Looking Up
July 19, 2019
Earthlings have a natural inclination to gaze at the heavenly bodies. Many even dream of reaching for the stars. Mae C. Jemison actually is planning to get humans to other solar systems within the next century. Her goal is not an idle fancy. She has already been to space and back. Now her passion is to unite humanity to focus on traveling beyond our solar system.
The 50th Anniversary of Apollo 11: There and Back Again
July 19, 2019
On July 20, 1969, astronaut Neil Armstrong uttered the now famous line, "That's one small step for [a] man, one giant leap for mankind," when he became the first person to set foot on the moon. It fulfilled the almost as famous "We choose to go to the moon" line delivered by President John F. Kennedy to a crowd at Rice Stadium in Houston, Texas, on Sept. 12, 1962.
Clean Energy Solutions to Lower Your Electric Bill
July 1, 2019
Utility bills can get astronomical in the summer and winter. You can reduce those costs and your carbon footprint by signing up for Arcadia Power. Accessible to anyone who pays an electric bill, this service monitors the energy market for you, giving customized clean solution recommendations that'll help you save money and go green -- and you can track it all using the ultra-transparent dashboard.
Reliving D-Day Through Augmented Reality
June 6, 2019
The National Museum of the US Air Force in Dayton, Ohio, is honoring the exploits and sacrifices of the Greatest Generation in a new augmented reality exhibit "D-Day: Freedom from Above." This AR experience commemorates the 75th anniversary of the Normandy landings, which helped liberate France and Western Europe from the Nazis and lead to the Allied victory in the Second World War.
5G Could Mess With Accuracy of Weather Forecasts
May 21, 2019
Next-generation 5G mobile communications technology could have a harmful impact on weather forecasting in the United States, based on expert testimony presented before a U.S. House committee during a hearing on the future of weather forecasting. Interference from 5G wireless phones could reduce the accuracy of weather forecasts by 30 percent, said Neil Jacobs, Acting Under Secretary of Commerce for Oceans and Atmosphere at NOAA.
Google Taps ML to Boost Wind Farm Output
February 28, 2019
Predicting the power output of wind farms has been challenging, but it's becoming less so with the use of machine learning. Google and British AI company DeepMind have been using ML algorithms to improve predictions of the wind power output at Google's wind farms in the Midwest. The farms use the algorithms to predict wind power output 36 hours ahead of generation.
Spreading CRM's Message
February 12, 2019
I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform to the future of what we all do in CRM and beyond. Platform provides a level of abstraction between machines and humans. Inventing the platform was like inventing the power loom or the printing press. It was a way to separate the creative effort from rote production.
New Android Apps Come to the Aid of Hearing-Impaired
February 5, 2019
Google has announced two new Android applications designed to make life easier for deaf and hard-of-hearing people. One of the apps, Live Transcribe, turns live speech into real-time captions by using a phone's microphone; the other, Sound Amplifier, improves a phone's sound output. Live Transcribe, which works on Android 5.0 Lollipop and up, will be available in 70 languages and dialects.
Marketing Mindfulness: A New Age of Digital Consciousness
January 25, 2019
In this era of stress and anxiety, being able to slow down, breathe, and focus on the moment at hand are key skills for surviving and being successful. Mindfulness has become a vital commodity, and those who can coach others to live more mindfully are in particularly high demand. An industry has grown up that offers everything from streaming yoga classes to meditation apps.
Jaguar I-Pace vs. Tesla Model 3: Which Is the Better Electric Car?
January 21, 2019
To suggest that electric cars are having a painful birth would be a colossal understatement. Tesla clearly plowed this field and quickly recognized that the lack of a charging infrastructure was going to be a problem and, with reasonable effectiveness, dealt with it tactically. However, those "tactical" chickens are about to come home to roost and it probably won't be pretty.
See More Articles in Science Section >>
NICE inContact February 12 webinar
How do you feel about government regulation of the U.S. tech industry?
Big tech companies are abusing their monopoly power and must be reined in.
Stronger regulations to protect consumer data definitely are needed.
Regulations stifle innovation and should be kept to the barest minimum.
Over-regulation could give China and other nations an unfair advantage.
Outdated antitrust laws should be updated prior to serious regulatory efforts.
Tech companies should regulate themselves to avoid government intervention.
NICE inContact February 12 webinar