From e-commerce to banking applications to healthcare systems -- and everything in between -- if it's digital, users expect it to work at every interaction, and on every possible platform and operating system. However, despite the need to provide a digital experience that delights, Gartner research suggests that only 18 percent of companies are delivering their desired customer experience.

GitHub is blocking users in Crimea, Cuba, Iran, North Korea and Syria from accessing its services to comply with U.S. trade control laws. The Microsoft-owned company disclosed the action on a support page as a courtesy, noting that GitHub users ultimately are responsible for ensuring that their use of GitHub's products and services complies with all applicable laws and regulations.

Microsoft wants to empower its Azure cloud computing service with yet-to-exist artificial general intelligence technologies to create new goals for supercomputing. It has announced a $1B investment through a partnership with OpenAI to build new AI technologies. The two companies hope to extend Microsoft Azure's capabilities in large-scale AI systems.

Twitter has unveiled a fresh new look for its desktop website that mimics the look and feel of its mobile platforms. The company has been testing a new version of its desktop website since the beginning of the year. The most noticeable change is the organization and layout of the Twitter home screen itself. The upgraded design simplifies navigation with a new and larger left-hand sidebar.

It is newly minted conventional wisdom that not a single information security conference goes by without a presentation about the abysmal state of IoT security. While this is a boon for researchers looking to make a name for themselves, this sorry state of affairs is definitely not beneficial for anyone who owns a connected device. IoT device owners aren't the only ones fed up, though.

The next big Raspberry Pi thing is now here, with lots more computing power and more options. The Raspberry Pi Foundation has announced the availability of Raspberry Pi 4, a comprehensive upgrade that touches nearly every element of the computing platform. Users have a choice of three memory capacities. The entry-level 1 GB RAM retains the signature $35 price; 2 GB costs $45; 4 GB sells for $55.

For many, Netflix was the first wake-up call that a new-generation of online or technology companies could have a significant impact on pay-TV businesses. Over a 10-year period, Netflix grew from a U.S.-only DVD-by-mail service to a force in the international video entertainment industry. Netflix operates in 190-plus countries, and it has approximately 149 million subscribers.

Apple dangled the next versions of iOS, macOS and watchOS before developers' eyes during the keynote event at its World Wide Developers Conference in San Jose, California. In this round of operating system upgrades, Apple seems focused on improvements. "They're polishing a number of aspects of the operating systems, " said Ross Rubin, principal analyst at Reticle Research.

Salesforce has used its Trailhead learning system to teach developers how to program on its Lightning platform for more than five years. The company last week completed its fourth highly successful TrailheaDX conference, which attracted 14,000 people to the Moscone Center in San Francisco. There are plenty of good reasons for Salesforce to be in the software-coding-education game.

GitHub has made it easier for open source developers to garner financial support as recipients of paid sponsorships. GitHub Sponsors, launched in beta last week, is a new funding mechanism that enables open source users to make recurring payments, much like crowdfunding services such as Patreon and managed open source subscription services like Tidelift.

Apple, Google and Microsoft are three very powerful companies. Two of them had big events last week -- Google I/O and Microsoft Build. What I found interesting was that both Google and Microsoft largely were on the same page about focusing on the customer. Both Google and Microsoft have been making massive advancements with AI. Both have increased their efforts to make the world a better place.

Microsoft has announced that its own full Linux kernel will power WSL2, the newest version of the Windows Subsystem for Linux. This marks the first time that Microsoft will include the Linux kernel as a component in Windows. Microsoft also introduced a Windows command line terminal that will add functionality to PowerShell and WSL. Both are intended primarily for developers.

Google showed off its chops in AI and ML, renewed its commitment to giving users greater control over their data, and introduced a new economically priced smartphone during a keynote presentation at its annual I/O conference. "They were there to hammer home the point that when it comes to AI, they are ahead of their peers," said Paul Erickson, a senior analyst at IHS Markit.

Apple plans to introduce a boatload of new apps, features and development tools at WWDC next month, according to a report. As it does every year, Apple will use the WWDC, set to begin June 3, to reveal the next versions of operating systems for its hardware products. For its mobile devices, new additions iOS 13 include speed improvements and interface changes, a Dark Mode and more.

Red Hat is the new keeper of the keys to two popular versions of the open source Java implementation, OpenJDK 8 and OpenJDK 11. The company has taken over stewardship from Oracle, which ended commercial support for Java 8 and the Oracle JDK 8 implementation of Java SE last year. Oracle left the enterprise Java business when it transitioned support and maintenance to the Eclipse Foundation.

There's a chicken-and-egg issue with digital disruption. Making decisions based on numbers instead of gut instinct is recognized to be a superior approach in many situations, but before you can get to decision making, people have to be able to use things like AI and ML. Humans are not naturals when it comes to numbers; thinking back to high school algebra is all it takes to convince most of us.

The ramp-up to Apple's Worldwide Developers' Conference this June has begun, with reports circulating about the goodies the company will include in the next generation of its desktop and mobile operating systems. The latest revelations include macOS support for the iPad as an auxiliary display, native to desktops and laptops, and iOS support for multiple windows within apps.

It is expected that 5G will move aggressively into the market, with near-complete major metropolitan coverage by the end of the year. This technology is a game-changer, but it doesn't come without issues, one of which is the massive change in network loading. 5G will shift the bottlenecks from the wireless networks to the backhaul, where the expected massive increase in traffic will force some rather impressive network upgrades.

Microsoft has released the first Dev and Canary channel builds of the next version of Microsoft Edge, based on the Chromium open source project. The company last year revealed that it was reworking its browser to be based on Chromium. Now the latest developments are ready for early testers on several versions of Windows and macOS. So far, however, no support is available for Linux.

I spent last week at Nvidia's GPU Technology Conference, and I expect this will be the last year it will go by that name. The company has evolved significantly during the last decade with robotics, AI, and even complete workstations and servers taking it well beyond its GPU roots. However, Nvidia doesn't yet have an effective way to convey how all the things it is doing will change the world.

Facebook unveiled its Oculus Rift S virtual reality headset at the Game Developers Conference in San Francisco. It will be available this spring for $399. With the Rift 2, Oculus "is following some of the trends set by Vive -- inside-out tracking, incremental improvement, and focus on comfort," observed David MacQueen, executive director of Strategy Analytics' wireless media strategies service.

MORE Technologies last week launched a Kickstarter campaign to raise $20,000 for development of its open source robot ecosystem. The company will fund the project if it reaches its goal by April 21. It teaches real tech skills to the next generation of innovators and problem solvers using MOREbot -- a series of open source, customizable robotics kits.

Jigsaw has released Tune, an experimental Chrome extension that lets users hide comments its algorithms identify as toxic. It is available for Mac, Windows, Linux and the Chrome OS. Tune builds on the same machine learning models that power Jigsaw's Perspective API to rate the toxicity of comments. Tune users can adjust the volume of comments from zero to anything goes.

The artificial intelligence revolution has been going on for a while, but that does not mean all of software research and development is part of it. It is, nonetheless, an interesting example of what pushes the software industry forward. The ideas and techniques that brought machine learning into existence were developed over the span of several decades.

The FIDO Alliance hammered another nail into the passwords coffin with the announcement that devices running Android 7.0 or higher will be compatible with FIDO2, the latest version of its authentication solution. Certification of Android 7.0+ means devices running those versions of Google's mobile operating system will support FIDO2 out of the box or through a software update.

The next upgrade of Apple's mobile operating system will come with an annoying surprise for VR and AR developers. It reportedly will block Web access to the accelerometer and gyroscope in Apple mobile devices by default. That means users will have to grant permission to any Web apps or sites that need those components to function, including those with VR and AR components.

Rumors circulated this week that Microsoft will be replacing the core technology in its Edge browser for Windows 10 with Chromium, the open source software from Google that is the core of the Chrome browser. Google's Blink -- the browser engine that is responsible for interpreting website coding and displaying it on a user's device -- will be basis of the new browser, codenamed "Anaheim."

Facebook at one time considered charging companies for access to its user data, according to a report based on three pages of unredacted material from an 18-page document showing portions of some internal Facebook emails, mainly from about 2012 to 2014. The documents are linked to a lawsuit, Six4Three LLC v. Facebook Inc., alleging that Facebook's data policies were anticompetitive.

The LF Deep Learning Foundation has announced the availability of the first software from the Acumos AI Project. Dubbed "Athena," it supports open source innovation in AI, ML and DL. The goal is to make critical new technologies available to developers and data scientists everywhere. Launched earlier this year, Acumos is part of a Linux Foundation umbrella organization.

Google has announced support for a range of new Android tools for application developers, chief among them the creation of a new support category for foldable devices. After years of speculation, it finally looks as though foldable screen smartphones are headed to market. Google's dev announcement followed closely on the heels of Samsung's announcement of a folding phone/tablet prototype.