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In-Store Commerce Kicked to the Curb
August 13, 2020
Curbside service is one of the more popular strategies that businesses and consumers now use to navigate the 'new normal'. Ideally, it's a contactless, convenient experience for all involved. For curbside pickup to be successful, however, it needs to be as quick and easy as possible for consumers -- and a large part of that ease of use requires adequate business planning and management.
California's Early Warning Quake Alerts to Be Standard on Android Phones
August 12, 2020
Earthquake alerts are being incorporated into Android, Google's mobile operating system. The feature will be included in a refresh of Google Mobile Services, so a full operating system upgrade won't be necessary. That means the new addition will be available to most Android users -- except those in China, which doesn't use GMS.
Automated CX Strategies to Revitalize Customer Relations
August 11, 2020
If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation is making the difference between hanging on until closing down and ensuring more returning customers.
Google's E-Commerce Push to Fill the 'Messy Middle'
July 31, 2020
Google's domination of the online ad market appears to have stalled since Amazon last year became the third-largest digital ad platform in the U.S. behind the Google-Facebook duopoly. This may have driven Google to accelerate its push into e-commerce, focusing on what it calls the "messy middle" -- the space in the customer journey between what triggers the purchase and the actual purchase itself.
Digital Sales Boom Puts Spotlight on Fraud Control Systems
July 30, 2020
The move by retailers to online and mobile selling to survive the pandemic has resulted in a significant increase in digital fraud activity. The "2020 True Cost of Fraud Study: E-commerce/Retail Edition" by LexisNexis Risk Solutions found this to be partly because some fraud control systems are outdated, and partly because of increased transaction volume.
Amazon Gives Alexa App a Makeover
July 29, 2020
Amazon's Alexa mobile app has a new look. The company on Monday introduced an updated version of the app that aims to give users a more personalized experience and moves all third-party "skill" suggestions off the main screen. The app is being rolled out this month for iOS, Android and Fire devices, and should reach all users by the end of August.
New E-Commerce Partnership Gives U.S. Merchants Access to LATAM
July 16, 2020
ShipStation on Wednesday announced a partnership with Mercado Libre, which is known as the "Amazon of Latin America" and has operations in 18 countries throughout the region. Mercado Libre is the fourth largest marketplace in the world in terms of visits per month, and the largest in Latin America. Its top markets are Brazil, Argentina, and Mexico.
Samsung Reveals 6G Vision
July 15, 2020
Although many people haven't wrapped their minds around 5G mobile technology yet, Samsung has already started talking about 6G. In a report released Tuesday, the company reveals its 6G vision of the future, including technical and societal megatrends, new services, requirements, candidate technologies, and an expected timeline of standardization.
Digital Fraud Flourishing During Pandemic: Report
July 9, 2020
If you conducted e-commerce transactions since the pandemic struck, you have probably been the target, or even a victim, of online fraud. A report from Sift titled "Q2 2020 Digital Trust & Safety Index" details a 109 percent increase in content abuse and growth of the fraud economy from January through May 2020.
Uber Eats Postmates for $2.6B, Bolsters Ground Game
July 7, 2020
Uber is looking to food delivery for rescue from falling revenues caused by people staying at home because of the pandemic. Gross bookings for Uber Rides have decreased by three percent year over year, the company noted in its Q1 2020 financial report. On July 6, Uber announced that it's acquiring on-demand food delivery service PostMates for $2.65 billion. The deal is expected to close in Q1 2021.
Prime Day Uncertainty a Dilemma for Amazon Sellers
July 2, 2020
One of the e-tail world's most pressing questions is: When will Amazon have its Prime Day sale this year? Perhaps a better question is: Will Prime Day happen at all? Amazon so far is not telling. If Prime Day 2020 takes place in the fall, the biggest deal days of the e-commerce industry could happen within several weeks of each other.
E-Commerce Dominates 'New Normal' Retail
June 30, 2020
Shoppers are starting to come back to their favorite brick and mortar storefronts as the pandemic restrictions allow consumers to exit from lockdown. But the impact of COVID-19 has etched some far-reaching changes in the retail industry that will not set back the strides online shopping has gained since March. That is a conclusion clearly visible in research published last week by TrustRadius.
Cybersecurity and Your New Remote Workforce
June 30, 2020
For most organizations, COVID-19 has been a literal transformative agent. Our organizations have almost overnight gone from environments where teleworking was an exception, to where it's the norm. As any student of human nature will tell you, people tend to view "the new" with reservation. There's a temptation when things are new to assume the worst about them. For security pros, this means we often view new things as riskier than things we're familiar with.
Nintendo to Retreat From Mobile Gaming: Report
June 24, 2020
Nintendo seems to be uncomfortable with the dominant business model in the mobile-gaming market, which allows players to download and start playing a game for free, then entices them to spend money on the software through in-app purchases. Those tactics have come under the increased scrutiny of regulators, which also concerns Nintendo, a brand with a family-friendly image.
Macs Move to Apple Silicon Announced at WWDC
June 23, 2020
Apple's 2020 Worldwide Developers Conference will probably be known for two things: it was the first time the forum was staged virtually, and it's when Apple announced it would start making Macs based its own processor designs. "Now it's time for a huge leap forward for the Mac, because today is the day we're announcing that the Mac is transitioning to our own Apple silicon," Apple CEO Tim Cook said during the virtual keynote presentation.
Qualcomm Introduces 5G and AI-Enabled Robotics Platform
June 18, 2020
Qualcomm has announced its Robotics RB5 platform, with 5G and 4G connectivity, on-device AI and machine learning. The platform's Qualcomm QRB5165 processor, which is customized for robotics applications, offers a heterogeneous computing architecture coupled with the 5th-generation Qualcomm AI Engine that delivers 15 Tera Trillion Operations Per Second (TOPS) of AI performance.
Google Aims to Secure Voice Purchases Through Match Feature
May 28, 2020
Google has undertaken a pilot program for Voice Match. A limited number of users can use the tool with Google Assistant-enabled smart speakers and smart displays to make in-app digital purchases on Google Play, or to make purchases from restaurants that enable food ordering through Google. "Many folks used to Google Assistant will take advantage of this convenience," said tech analyst Ray Wang.
XRSpace Headset Opens Door to New Virtual World
May 27, 2020
A new virtual reality headset designed for mobility will serve as an entry point into a new virtual world. The $599 Mova headset from XRSpace, founded by former HTC chief Peter Chou, will support 5G and be the exclusive on-ramp to Manova, a social reality platform that aims to defy the boundaries of space and time to bring people together. Users can roam Manova as full-body avatars.
Classroom of the Future: The Rise of Online Learning
May 14, 2020
By necessity, almost all education is happening online at the moment. However, the trend of online education likely will continue even after the COVID-19 pandemic is over. Online learning is often more convenient than in-person training, and because the methods and techniques for online education are evolving and improving, it quickly has become a preferred business tool.
Merchants: Adopting New Payment Technologies Is Easier Than You Think
May 11, 2020
Consumers increasingly demand seamless ways to purchase wherever they go, and they want their transactions to be quick, safe and, importantly, secure. The fact is, merchants must embrace new methods quickly or risk being left behind. Over the last decade, payment options have evolved in response to developments in technology and changing customer purchasing habits.
Information Security: New Rules
May 8, 2020
Warren Buffet once said, "Only when the tide goes out do you discover who's been swimming naked." You can cover over a host of sins when times are good, but bad or unsafe practices will be exposed when times are rough. Time and experience have borne out the accuracy of this witticism in the financial arena -- and we're now seeing its applicability to the intersection of infosec and COVID-19.
Microsoft Covers All the Bases With Impressive Surface Lineup
May 7, 2020
Microsoft has introduced a slew of new products, including the Surface Go 2, the Surface Book 3, Surface Headphones 2 and Surface Earbuds. Both the Surface Go 2 and the Surface Book 3 come in consumer and corporate versions. "The two products are very different," noted Rob Enderle, principal analyst at the Enderle Group. "The Go 2 is a high-value product -- the Surface Book 3 high innovation."
New Shopify App Offers Local SMBs a Bridge to E-Commerce
April 30, 2020
Shopify has unveiled an app that lets users discover local businesses, receive relevant product recommendations from their favorite brands, check out effortlessly, and track all their online orders. It can gather and track orders automatically, but it also works without auto-tracking. Consumers can get a customized feed with deals, trending items and recommendations from their favorite stores.
Bottom Line: iPhone SE Packs Great Value for the Money
April 29, 2020
Apple's new iPhone SE delivers incredible value and performance, has a surprisingly good camera, and handles videos well. Reviewers were impressed by the phone's A13 chipset. However, criticisms include insufficient battery life, absence of night mode, and lack of 5G support. "For those of us concerned about money ... the SE provides the greatest bang for the buck," said tech analyst Rob Enderle.
Samsung's Galaxy Watch to Get BP Monitoring Feature
April 23, 2020
Cuffless blood pressure measuring is coming to the Android world. Samsung announced that South Korean authorities have approved its Health Monitor app for use on the Galaxy Watch Active2. The app will be available in the third quarter of this year. High blood pressure has been associated with increased risk of brain, kidney and heart problems, including stroke and coronary disease.
Merchants Now Can List Products on Google Shopping for Free
April 22, 2020
Merchants soon will be able to sell products on Google Shopping at no charge. Previously, they had to pay per click, but the cost was not fixed. There was no minimum, but they had to set a maximum for ad spend and Google would stop displaying their ads once the maximum was reached. Starting next week, search results on the Google Shopping tab will consist primarily of free product listings.
Apple Offers 'Good Enough' iPhone SE at Attractive Price
April 16, 2020
Apple's second-gen iPhone SE, based on its A13 Bionic processor, has the best single-camera system in an iPhone, according to the company. "I'd pay attention to the cameras," said Ramon Llamas, research director at IDC. "Apple insists that its iPhones have best-in-class cameras, and at the price points that the SE is shooting for, I'd be curious about the comparisons you could make."
Coronavirus Threat Sparks Revolt at Amazon, Whole Foods, Instacart
April 2, 2020
Amazon has promised to check temperatures and provide surgical masks for workers at its fulfillment centers and Whole Foods grocery stores starting next week. Instacart workers have not received similar promises. The news came in the midst of brewing turmoil among employees. Some full-time and contract workers at Whole Foods, Amazon and Instacart walked out or called in sick on Monday and Tuesday.
Report: E-Commerce Account Takeovers, Shipping Fraud on the Rise
March 25, 2020
E-commerce account takeovers increased 347 percent and shipping fraud jumped 391 percent from 2018 to 2019, a fraud and identity solutions company reported. Fraudsters are gaining access to accounts using credential stuffing, romance scams, social engineering, phishing or hacking. The three-digit rise in account takeovers is connected to the rash of data breaches over the last decade.
Food and E-Commerce: A Healthy Outlook
March 16, 2020
Consumers were becoming increasingly comfortable with the idea of ordering food online, either for pick up or home delivery, even before the onset of the coronavirus pandemic. Now many more shoppers are turning to online grocery shopping. "People have been comfortable ordering food such as pizza for delivery for years," noted Commercetools Vice President of Americas Marketing Margaret Rea.
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How important is the availability of curbside service when you consider a physical store to do your shopping?
Critically Important - I will not shop at an establishment that does not provide curbside service.
Quite Important - During the pandemic I prefer not to go inside a physical location. Still, I will consider a business that does not offer curbside service.
Somewhat Important - I like a curbside option, but itís not part of my decision-making process when I choose where to shop.
Not Important - I do not use curbside pickup. When I go out to shop I want to select everything myself.
Women in Tech
Women in Tech