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Google Shows Off New Android Dev Tools
November 13, 2018
Google has announced support for a range of new Android tools for application developers, chief among them the creation of a new support category for foldable devices. After years of speculation, it finally looks as though foldable screen smartphones are headed to market. Google's dev announcement followed closely on the heels of Samsung's announcement of a folding phone/tablet prototype.
Star Explorer Mae Jemison: The Sky Connects Us
November 13, 2018
Mae Jemison recently shared some illuminating recollections of her astronaut experiences, but they were neither the starting point nor the ending point of our conversation. This extraordinary woman's career is too packed with present and future endeavors to dwell very long on her stellar past. She currently leads 100 Year Starship, which aims to make interstellar travel a reality within a century.
Dialing Up CRM: Harnessing the Power of Voice
October 30, 2018
Until fairly recently, industry pundits had all but written off voice as a customer engagement channel. Considering there were more than 100 billion inbound calls via mobile devices alone in 2018, the past year has proven them wrong. There has been an incredible resurgence of voice as the new UI of choice, and it remains the chief channel for complex customer inquiries and interactions.
Crisis in Tech: Who Can Save Companies When Execs Go Off the Rails?
October 29, 2018
"Too many digital leaders have lost their minds," Kara Swisher recently wrote, citing some frightening examples of poor leadership. She pointed to the solution adopted by Salesforce CEO Marc Benioff, who hired a chief ethical officer -- but I think that would just repeat the mistake we made with chief risk officers around a decade ago. The risk managers had responsibility but no real authority.
Will Oracle Roil the DB Market?
October 23, 2018
When we write the history of the IT era, the big factor that has played an important but not well recognized role will be hardware -- specifically, the Oracle Exadata appliance that puts databases into memory. All of the cloud software starting with the autonomous database on view this week at OpenWorld would be vastly different if the database was still running primarily on disk drives.
Top 3 E-Commerce Trends That Will Drive Sales in 2019
October 16, 2018
When it comes to e-commerce, it seems like one day you are in and the next you are out. With online shopping now more accessible than ever, customers steadily are becoming harder to please, and they are considering it a given that their rising expectations be met every time. Just having an online version of a physical store isn't enough anymore, as consumers don't want to grab and go.
Serious Efforts to Use Tech for Good Shine Through
October 15, 2018
For much of this year, technology companies have been showcased in a very poor light. Several firms have been moving aggressively to buck this trend, however. HP's latest effort, in conjunction with the Clooney Foundation for Justice, is an impressive initiative to supply and fund schools in places like war-torn Syria. HP also has provided substantial support to the Girl Rising movement.
5 Tech Advances That Can Deepen Customer Engagement
October 11, 2018
Customers are crucial to a successful business. They can be one-off customers or repeat buyers. Ideally, a business wants a mix of both. Problems arise when marketing tactics fail to attract either type, which is why customer engagement is so critical in today's hypercompetitive e-commerce environment. It should be no surprise that customers prefer companies that treat them as valued individuals.
Dreamforce 2018
October 1, 2018
Salesforce has been very good at skating to where the puck will be, to paraphrase the great Wayne Gretzky. As a result, the company has a long line of firsts, beginning with its initial disruption and continuing through its early adoption of social media and analytics. So it's no surprise that it is pursuing some very different issues now than it did almost 20 years ago -- or even five.
How AI Could Fix What Seems Unfixable
October 1, 2018
I watched last week's Senate Judiciary Committee hearings, and I was struck by the fact that they seemed to be more about the Democrats fighting with Republicans to see which party could corrupt the Supreme Court more effectively than they were about senators doing their jobs. What bothers me most about that is if you corrupt the highest court in the land you effectively destroy the country.
Voice Control for Connected Entertainment: Challenges and Opportunities
September 26, 2018
Smart speakers are becoming a more common platform for controlling connected entertainment due to a rapid increase in popularity and ease of use. Household penetration of smart speakers is expected to reach 47 percent among U.S. broadband households by 2022. New entrants in the connected consumer electronics market are likely to make announcements about new voice-controlled speakers at CES 2019
In Technology We Trust... But Should We?
September 20, 2018
Since the industrial revolution, technology has changed society continually. Largely due to innovations in semiconductor electronics, software and computer technology, the pace of technological development has continued to accelerate over the past 50 years. Personal computers now fit into your pocket. You have access to people and information all over the world through the Internet.
Utopia or Disaster? AI's Transformation of Sales
September 19, 2018
If there's one thing that can be said with certainty about AI in the field of sales, it's this: It's coming. Solutions for sales leaders, account executives and business development reps tout various AI-enabled features and the benefits they offer to sales. Writers breathlessly forecast the loss of millions of jobs due to AI, including the decimation of most professions, sales included.
Amazon Has Big Plans for Alexa in Homes, Cars
September 19, 2018
Amazon will unveil eight new Alexa-powered devices for the car and home before the end of the year, according to a report. They include a microwave oven, an amplifier, a receiver, a subwoofer and an in-car gadget. Amazon is expected to reveal some of the devices at an event later this month. All the devices will connect easily to Alexa, and some will have the voice assistant built in.
Apple Watch Goes All-In With Health and Fitness Focus
September 18, 2018
Apple aimed to stretch its lead in the smartwatch market when it introduced its Apple Watch Series 4 last week. The redesigned and re-engineered line features a bigger display, thinner and smaller case, an interface with richer detail, and some innovative health applications. "There's a lot of cool things to like about this," said Ramon T. Llamas, senior research analyst at IDC.
Blockchain (Re)Emerges
September 17, 2018
More often than you might think, disruptive innovations travel in pairs -- at least until they are separated by the markets, which decide one is useful and the other no so much. Sometimes they're symbiotic. Both may be useful or even necessary -- like hardware and software -- but that's not always the case. Consider the strange pairing of blockchain technology and cryptocurrency.
Sonos Welcomes Devs With Open APIs
September 12, 2018
Getting Sonos' top-shelf speakers to play nice with other connected devices in the home has been challenging in the past, but that's about to change. The company has announced the Sonos Sound Platform, which includes new APIs, developer tools and documentation to make it easier for Sonos products to operate with third-party hardware and software. Sonos also announced integration with IFTTT.
E-Scooters: On a Road to Nowhere
September 7, 2018
As summer winds die down here's hoping one of the season's most ridiculous and unnecessary fads goes with them. Bird and Lime e-scooters are just the latest twist on the foot-powered Razor Scooters that took America by storm in 2000. Unlike Razor, which introduced electric-power models back in 2003, Bird and Lime utilize a subscription model instead of ownership.
Human Rights Groups Amplify Call for 'Killer Robot' Ban
August 30, 2018
Leaders from Human Rights Watch and Harvard Law School's International Human Rights Clinic last week issued a dire warning that nations around the world haven't been doing enough to ban the development of autonomous weapons -- so-called "killer robots." The groups issued a joint report that calls for a complete ban on these systems before it becomes too late to act.
What If Electric Cars Fail Again?
August 27, 2018
If Tesla should go under, it would set back the electric car industry a decade or more. Early in the last century, electric, steam and gas all competed for the automotive industry, resulting in far more advancements in gas cars than electric over the decades. Thankfully, no one has brought back steam. Some recent breakthroughs actually could make gas cars more efficient than many electrics.
Pulling a Thread
August 25, 2018
There's an emerging theme in sales and marketing that I expect could influence some of the messaging associated with upcoming events like Salesforce's Dreamforce and Oracle's OpenWorld. Each company will have lots to say about security, analytics and machine learning, the IoT, and blockchain, but what's under the radar is the practical application of much of this to marketing and sales.
Ad Targeting Tool Leverages Real-World Relationships to Influence Buying Decisions
August 24, 2018
AdTheorent, which offers a machine learning platform for advertisers, has announced AdTheorent Relationship Targeting. This new product allows advertisers to harness the power of relationships with family members, cohabitants or friends to influence a consumer to take desired actions. Word of mouth is the primary factor behind 20-50 percent of all purchasing decisions, AdTheorent noted.
From Browser to Buyer: How Smart Solutions Are Transforming E-Commerce
August 24, 2018
Shopping: It's not what it once was. Forget the long drive to the mall and countless hours of browsing. Customers now simply log in from the comfort of their own home to have the world at their fingertips. The massive uptake of e-commerce is an unprecedented shift in consumer behavior, expectations and purchases. The evidence is clear: Internet shopping is the most popular online activity.
Don't Be So Sure AI Is Cybersecurity's Silver Bullet
August 20, 2018
There's a lot of hype around artificial intelligence as the greatest thing since sliced bread, but will AI really help with cybersecurity? Criminals who run cybercriminal businesses also are capable of using the AI to commit crimes. It's logical that if one person is smart enough to develop cyberprotection technologies that utilize AI, then thoughtful, creative criminals can use it too.
Nvidia's Convincing Unreality
August 20, 2018
When I read the book Ready Player One, I really got excited about the future of virtual reality, but the movie really didn't do the book justice. Some blockbusters have succeeded in interspersing computer graphics with real people and making it hard to tell the difference. Still, a totally rendered movie still looks like animation and you just don't get the film quality you get from, well, film.
Oracle Open-Sources GraphPipe to Support ML Development
August 17, 2018
Oracle has open-sourced GraphPipe to enhance machine learning applications. The project's goal is to improve deployment results for machine learning models, noted Project Leader Vish Abrams. That process includes creating an open standard. The company has a questionable relationship with open source developers, so its decision to open-source GraphPipe might not receive a flood of interest.
Alexa and Cortana: Two AI Heads May Be Better Than One
August 16, 2018
Microsoft and Amazon have released a public preview of the integration of their Cortana and Alexa voice assistants. Cortana will be available on amazon Echo devices, while Alexa will be available on Windows 10 devices and on Harman Kardon Invoke speakers. "Our ongoing goal has been to make Cortana your intelligent assistant, wherever you need assistance," a Microsoft spokesperson said.
Nvidia's Turing Chip Opens Door to New Virtual Reality Realm
August 15, 2018
Nvidia has announced a powerful new graphics architecture with the potential to blur the line between virtual and actual reality. Nvidia CEO Jensen Huang unveiled the new chips at the company's SIGGRAPH 2018 event in Vancouver, Canada. The Turing architecture enables a new generation of hybrid rendering that can be used to create cinematic-quality interactive experiences.
At-Home Eldercare Goes High Tech
August 11, 2018
The call came in less than an hour before the 8 a.m. shift was scheduled to start: A family emergency meant the regular caregiver for an elderly client couldn't make her shift that day, so a replacement caregiver was needed ASAP. Homewatch CareGivers of San Juan Capistrano had to quickly send a substitute from its pool of licensed, trained and security-bonded caregivers.
Galaxy Note9 Is Front and Center in Samsung's Connected World
August 10, 2018
Samsung unveiled its much-anticipated Galaxy Note9 Thursday at its Unpacked event in New York City. The company made several other announcements as well, as it presented its vision for a seamlessly connected world. "We are creating a galaxy of experiences that span not just devices and locations but platforms and brands," said DJ Koh, CEO of Samsung Electronics, at the event.
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salesforce commerce cloud
How do you feel about Black Friday/Cyber Monday this year?
I'm excited to find great deals and plan to do some serious shopping on BFCM.
I'll watch for BFCM sales, but I intend to drastically curb my spending this year.
BFCM has become a season -- I no longer feel driven to look for bargains on those specific days.
I plan to have most of my holiday shopping done *before* BFCM.
I detest the holiday sales hype and will avoid shopping on BFCM.
salesforce commerce cloud