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Using Technology to Fix the Flawed Impeachment Process
December 23, 2019
When the U.S. president was impeached last week, it surfaced the fact that impeachment, and particularly the removal of a U.S. president, is a process that doesn't work. Throughout U.S. history, there have been 45 presidents, and given that no one trains for that job, you'd figure several would have been removed for cause. However, impeachment has been attempted three times without a removal.
Is Your Health Data at Risk?
December 20, 2019
We've recently seen much breathless news coverage of the Nightingale Project, Google's half-secret partnership with Ascension, the second-largest healthcare system in the U.S. The details of the project -- which involves sharing the healthcare data of tens of millions of unsuspecting patients -- have raised significant concerns. The concerns have centered around issues that by now are familiar.
Tech Firms Join Forces to Create Smart Home Connectivity Standard
December 19, 2019
Amazon, Apple, Google and the Zigbee Alliance are teaming up on a new Internet Protocol-based standard for smart home device connectivity. Connected Home over IP will be an open source project. A working group will define a specific set of IP-based networking technologies for device certification. The goal is to enable communication across smart home devices, mobile apps and cloud services.
32-Minute Cleveland-Chicago Hyperloop Run Is Feasible, Study Says
December 19, 2019
The 300-plus mile trip between Cleveland and Chicago could take as little as 32 minutes by Hyperloop, according to a new feasibility study. Hyperloop is the only form of high-speed transportation that is profitable and makes economic sense in the U.S., found the study, a joint effort of TEMS, the Northeast Ohio Areawide Coordinating Agency, and Hyperloop Transportation Technologies.
6 Customer Service Trends to Watch in 2020
December 12, 2019
The era of messaging and automation is upon us! The fundamentals of delivering a good customer service experience in 2020 will be much the same as in 2019: Customers will expect convenient in-channel resolutions that take little effort on their behalf. With the rise of friction-free, asynchronous and personalized private messaging channels, contact centers must adapt.
New 'DNA of Things' Method Stores Digital Memory in Common Objects
December 10, 2019
Researchers at a Swedish university have unveiled a method for mixing genetically encoded digital data into common manufacturing materials. The project, carried out in collaboration with an Israeli scientist, involved embedding artificial DNA in a small plastic 3D-printed plastic bunny, which would allow self-replication, according to a report published in Nature Biotechnology.
A Secret Strategy That Could Be Apple's Fatal Self-Inflicted Blow
December 9, 2019
Both Intel and a bunch of professors connected to Apple and the FTC came out in support of the Judge Koh verdict against Qualcomm, even though it had been shown that the foundational evidence was manufactured contrary to the wishes of the DoJ, DoD and other major government agencies. That was well after Qualcomm was identified as a critical part of the U.S. defense against Huawei's 5G dominance.
The New Era of Account-Based Marketing
December 7, 2019
B2B marketing is evolving -- and it's not just the industry itself. Vendor marketing efforts with customers can and should evolve as well. When you see a vendor selected repeatedly, or it officially earns a designation as a preferred vendor, it's a sign of marketing evolution. Most B2B marketing efforts begin from a cold start. Either a vendor is new or it is entering a new market.
Amazon Ratchets Up Competition in 5G, Hybrid IT
December 5, 2019
Among the highlights of Amazon Web Services re:Invent are three announcements that strengthen its presence in the enterprise hybrid IT infrastructure market: AWS is teaming with Verizon to deliver 5G edge cloud computing; the first AWS Local Zone is located in Los Angeles; and AWS Outposts are generally available. These moves "close some huge competitive gaps," observed tech analyst Rob Enderle.
Amazon Makes Quantum Computing Accessible as a Service
December 4, 2019
Amazon Web Services has announced Amazon Braket, a fully managed quantum computing service. Braket will let scientists, researchers and developers experiment with computers from multiple quantum hardware providers in one place. Users can build and test their circuits in a classically powered simulation environment, and then run them on an actual quantum computer.
Crowdsourcing, Drones, and Why I'll Never Buy a Bugatti
December 2, 2019
Amazon has taught me I don't have to wait for my next two-pack of ravioli cutter stamps, so if you can't get them to me in under two hours, I know someone else who can. It's 2019, and customers want what they want, when they want it. The global last-mile market is expected to hit $55.2 billion by 2025, up from the current $30.2 billion, and it's no wonder.
Tapping AI for a Future of Better, Faster, Cheaper Gift Shopping
December 2, 2019
If you are like me, every Christmas you dread shopping because figuring out what everyone wants is a bit of a nightmare. You don't know what folks want in your price range. If you find out, there is no easy way to be sure they haven't bought it themselves, or that someone else didn't get it for them. Choosing sizes and colors adds to the nightmare. These problems aren't limited to Christmas.
How the Quantum Tech Race Puts the World's Data at Risk
November 27, 2019
The technology one-upmanship between the United States and China is fast becoming the new space race. There's been a lot of talk in the press about the competition to reach 5G, but little traction outside of the tech community about something more momentous: the dangers of computing in a post-quantum world. The recent news from Google about its quantum capabilities is exciting.
Demystifying 5G - It's Real and It's Here
November 26, 2019
Every decade the wireless industry transitions to a new cellular technology, and every generation there are doubts about it. This continues with 5G. I have heard from consumers and even people within the industry that there is "no need for 5G," "5G is only for businesses," "5G won't be available until 2025," "mmWave is only for fixed wireless access," and "radiation from mmWave is harmful."
Health Tech Trends: Connected Devices, Telehealth, Independent Living Solutions
November 25, 2019
The U.S. healthcare industry is in the midst of transformation, including an overhaul of its information infrastructure from physical to digital, and the rise of informed and increasingly empowered consumers. Managing consumers' healthcare experience is no longer a selling point, but a must-deliver component of technology vendors' solutions. Adoption of connected health devices is on the rise.
4 Big 2020 Sales Enablement Predictions
November 23, 2019
Now is the time when growth-minded organizations and their sales leaders begin to evaluate this year while looking ahead to the next. It's a time to identify opportunities for improvement, anticipate industry changes, and solidify a sales strategy that will align with the evolving expectations of business-to-business buyers, emerging technologies, and the company's business goals.
You Might Owe Cryptocurrency-Related Taxes
November 20, 2019
Got your attention? We thought so. In a recently published Notice, the IRS seems to be offering some cautionary advice about the legal risks associated with using cryptocurrencies to avoid capital gains taxes. Likely displeased by the use of cryptocurrencies to avoid reporting capital gains, the IRS may be signaling its intent to crack down on cryptocurrency trading activity.
GitHub Aims to Make Open Source Code Apocalypse-Proof in Arctic Vault
November 19, 2019
GitHub wants to make sure its entire warehouse of open source code survives an apocalypse by burying it deep within an Arctic vault as one of several preservation strategies. Microsoft-owned GitHub is creating the Arctic Code Vault as a data repository for the existing Arctic World Archive. The AWA is a very-long-term archival facility about 0.16 miles deep in the permafrost of an Arctic mountain.
Banishing Bias From the Leadership Selection Process
November 18, 2019
I'm spending a lot of time these days looking at the evolving market for artificial intelligence and the problem of bias. I think the problem in part is due to confirmation bias -- the need to look only at the information that agrees with a position already set. Another contributing factor is the lack of a set of metrics that we can apply consistently. AI systems will face similar problems.
The Thorny Problem of 5G Security
November 15, 2019
A few years ago, putting the words "mobile telecoms security" in the title of an article would be a license to write whatever you wanted below, because no one was likely to read any of the words after the title. Sprinkling the magic ingredient 5G has changed this, and "5G security" is a hot topic now. What has changed? There is a geopolitical aspect to 5G security, but it is not the full story.
Voice Commerce: It's a Natural
November 5, 2019
Consumers increasingly are shopping by voice rather than typing on a keyboard or searching on a phone. People are growing more comfortable with voice assistants, as the tech becomes smarter and more conversational every day. "Consumers appreciate the simplicity of using voice to shop," said Shilp Agarwal, CEO of Blutag. "Users can express their purchasing intent much more quickly over voice."
Adobe Max Event Highlights New iPad, iPhone Tools
November 5, 2019
New products for the iPad and iPhone headlined the opening keynote presentation at Adobe Max, the company's annual developers conference held in Los Angeles. Photoshop for the iPad uses Adobe's artificial intelligence engine, Sensei, to enable new selection functionality. For example, "Select Subject," a feature of Photoshop for the desktop, will be available on the tablet version.
Are You Suffering From Technophobia?
October 31, 2019
The fear of technology has been around for as long as technology itself, and like technology itself, it is always changing. There is evidence of "technophobia" -- the technical name for this affliction -- in every age and in every part of the world. However, it is perhaps reaching a peak in modern society. Americans are more afraid of technology than death, suggests research conducted in 2019.
Active Noise Cancellation a Big Draw in New Apple AirPods
October 30, 2019
Active Noise Cancellation is just one of the hot new features in the latest generation of Apple's AirPods. The new AirPods Pro, which go on sale Wednesday for $249, combine earbud microphones with software to remove background noise and improve a user's listening experience. An outward-facing mic on the bud collects environmental sound for analysis.
Getting Sustainability Right
October 28, 2019
It seems strange to me that our governments haven't been more aggressive about protecting the environment, given that the cost of not doing so poses an existential risk to the human race. It seems insane to me as we watch parts of the country burn and other parts of the country drown that we're still arguing about climate change rather than coming together to do something about it.
Harnessing Visual AI to Boost E-Commerce Sales
October 26, 2019
Each person interprets an image in countless subjective ways, based on individual biases. However, when searching for a product on the Internet, most people prefer accuracy over multiple interpretations of a single object. Putting the appropriate tags on images ensures better searchability for users. Doing this manually, though, can be inefficient and prone to errors.
Threat From Above: How to Stop Hostile Drones
October 24, 2019
Unmanned aerial vehicles -- or "drones" as these flying objects more commonly are known -- pose a growing danger, cybersecurity expert Kevin Townsend recently warned. The drone category is broad -- it includes toys for hobbyists, tools for commerce, and devices used for a variety of military purposes. They range in size from massive military drones to small hobbyist devices.
3 Coming Tech Advances That Could Boost Our Safety and Smarts
October 21, 2019
I was moved by the recent news about a woman being shot in her home by a police officer who had come to check up on her. Once again, I found it frustrating that people immediately jumped to apply blame before all the facts were in. From my reading, three mistakes contributed to the incident. The first was by the neighbor, the second by the police, and the final mistake was by the woman herself.
A New Business Model With Help From CRM
October 17, 2019
I have been writing about Salesforce for 20 years. That's incredible for me because aside from marriage, there's nothing in my life I've done so consistently for so long. Perhaps like a marriage, the thing that's been attractive about Salesforce is its constantly changing nature. The company went through a typical adolescence for a startup but it always had a sense that it was changing the world.
New Tech Vetting Law in SF Could Fuel Regulatory Trend
October 17, 2019
San Francisco officials want to get ahead of the emerging technology curve by prequalifying and regulating startup tech proposals before products become available to consumers. That approach is a developing trend in the U.S., according to Arle Lommel, senior analyst at CSA Research. If approved, the creation of a city-controlled regulatory office would invert the historical norm.
See More Articles in Emerging Tech Section >>
Amazon Advertising: Strategies to Drive Success
How do you feel about your use of the Internet?
I spend a lot of time online and it's mostly high value.
I spend a lot of time online and much of it is wasted.
I'd like to experience more immersive online activities, like VR.
I'd like to spend more time in the real world.
I'd like to be always connected, perhaps with eyewear.
It's important to disconnect from the Web at regular intervals.
I go online as little as possible and I intend to keep it that way.
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