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Gadget Ogling: A Different Sort of Activity Tracker and a Smartwatch for Kids
February 21, 2018
More often than I'd care to admit, I feel the seconds, minutes, and hours of a day slip into the ether before I realize it's happening. When it's time for bed and I try to take stock of my day, it's difficult to recall exactly how I spent my time. As someone who would like to be more efficient and productive, I think Timeflip seems like a terrific way to keep track of where my time goes.
Are You Engineering the Customer Experience Out of Your Business?
February 20, 2018
Automation. Robots. Technology taking our jobs. I defy you to pick up a business magazine and avoid this topic -- it will be in there somewhere. Here's another theme you won't be able to avoid: the need to focus on the customer experience. These two trends are in tension much of the time. They don't have to be, but most businesses seem determined to focus on themselves instead of the customer.
Cleveland-Chicago Hyperloop Line Gets Feasibility Study
February 16, 2018
HTT has announced an agreement with an Ohio agency to launch a study on creating its first interstate hyperloop project in the U.S., connecting Chicago and Cleveland. The agreement with the Northern Ohio Area Coordinating Committee puts in motion a regional feasibility study, to be carried out in conjunction with the Illinois Department of Transportation.
Trending in CRM
February 14, 2018
It's uncertain how the CRM market will look in six months, given the stock market, the economy and the tax bill. Initial indications are that more money will be available for various corporate activities, like hiring and rewarding employees and investments in products and business processes. If so, a decent amount of cash might find its way into various CRM company coffers.
Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform
February 14, 2018
Oracle has demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New York. Autonomous capabilities for application development, mobile and bots, integration, analytics, security and system management are scheduled for availability in the first half of this year. Oracle announced a slew of new PaaS features and capabilities.
Microsoft to Use Blockchain to Create Decentralized ID System
February 14, 2018
Microsoft has announced a plan to use blockchain technology to develop decentralized identities, or DIDs. Microsoft formally joined the ID2020 Alliance last month as a founding member. The Alliance aims to develop a blockchain-based identity system for vulnerable populations -- one that can operate across various blockchains, cloud providers, government agencies and other organizations.
Account Scoring Tool Helps Companies Home In on Best Targets
February 13, 2018
DataFox has launched Account Scoring, a new product to help businesses and financial firms find and prioritize optimum target clients. DataFox offers clients data on more than two million companies to help them prioritize existing prospect accounts, as well as discover new companies to add to their CRM systems as potential high priorities, said CMO Mike Dorsey.
Intel's Fake 5G Olympic Hail Mary
February 12, 2018
If there ever were a time when perception Trumped reality, this would be it. So much of what we see these days that looks real just isn't. I can connect a lot of this back to Steve Jobs, who was the master at this in the tech world. However, I'm worried that too many people don't realize that there were several times Steve missed jail by the skin of his teeth, largely because he did amazing work under pressure.
EHang Shows Off Passenger Drone's Flight Successes
February 10, 2018
EHang this week released footage of the latest test flights of its EHang 184 personal Autonomous Aerial Vehicle. The EHang 184 can transport a single person at up to 130kph in Force 7 typhoon conditions, the company said. EHang plans to further improve the passenger experience and add an optional manual control so passengers with piloting experience can operate the AAV manually.
New MIT Project to Probe Mysteries of Human Intelligence
February 8, 2018
MIT last week launched the MIT Intelligence Quest, an initiative to find out how human intelligence works, in engineering terms, and how a deeper grasp of human intelligence can be applied to building wiser and more useful machines. Life scientists, computer scientists, social scientists and engineers will collaborate in the effort.
Five9 President Dan Burkland: Leveraging Tech for Great Customer Experiences
February 7, 2018
"We're seeing a digital transformation take place, where companies are moving their contact centers to the cloud," noted Dan Burkland, president of Five9. "There are two key criteria for a contact center -- there's the CRM and the contact center infrastructure, and those two really go hand-in-hand. You bring a call, chat, text or email into the center, and you have to look for an agent who's available and properly skilled to handle such an interaction."
Critics Love HomePod's Sound but Rap Its Smarts
February 7, 2018
Critics have begun weighing in on Apple's HomePod smart speaker, and they're loving the device's sound but don't have much affection for its smarts. The HomePod's sound outclassed top-shelf competitor SonosOne, according to Matthew Panzarino. "The HomePod was the 'best' sounding. It's nuanced and subtle with great separation and clarity across all kinds of music," he wrote.
Intel's Smart Peepers Look Smart, Too
February 6, 2018
Intel has designed a pair of smart glasses that won't make you look like a hopeless geek. Called "Vaunt," the peepers, which are still in the prototype phase, look like ordinary glasses, save for a faint, red glimmer that occasionally appears on the right lens. Information sent to the glasses appear to be displayed on a screen but in reality is beamed to the retina of a wearer's eye.
Amazon's Soaring Healthcare Ambition: The Promise and the Problem
February 5, 2018
Healthcare is a mess in the United States. Consumers pay more and get less than in most other developed countries. Strong comprehensive healthcare is unaffordable for most without substantial help, which is why putting the burden on the government really does not work. If people cannot afford something, individually aggregating it under what amounts to a tax is not really any better.
Alexa Now Can Dash Off Text Messages to Android Phones
January 31, 2018
Amazon on Tuesday introduced new functionality that enables its Alexa virtual assistant to send and receive SMS messages on devices running Android 5.0 or higher. Carrier charges may apply. Alexa, the software that powers the Echo line of smart speakers, can play and send personalized messages from contacts for users who have set up voice profiles.
Self-Service AI Aims to Grease the Wheels for B2B Sales Teams
January 26, 2018
SalesDirector.ai has released a self-service version of its artificial intelligence sales execution and sales forecasting platform for B2B sales teams. The system provides enterprise-grade AI to sales teams in less than five minutes, according to the company. Like the regular SalesDirector.ai platform, the self-service version is offered as a service.
New Google Service Makes Machine Learning More Accessible
January 18, 2018
Google on Wednesday released its Cloud AutoML Vision service in Alpha. It is the first in a planned series of Cloud AutoML services designed to help people with limited machine learning expertise build their own custom models using advanced techniques such as learning2learn and transfer learning. Learning2learn is a process for automating machine learning
Tech Takes Front Seat at Detroit Auto Show
January 17, 2018
In recent years, CES largely has usurped the Detroit Auto Show as the "first auto show of the year." Automakers have used the annual Las Vegas shindig to highlight the latest technology in vehicles. So perhaps it was fitting that this year the NAIAS looked a bit more like a technology trade show than a car show, featuring sessions on AI, autonomous vehicle systems, vehicle security and mobility.
Gadget Ogling: CES Edition
January 16, 2018
Roader's Time Machine Camera is designed to hang around your neck and, for up to seven hours of battery life, constantly capture what it sees. When you hit a button, it saves the last 10 seconds of footage and the following 10. You can send a low-resolution version of that 20-second clip to your smartphone immediately, and if you'd like to save a high-resolution version, you can grab that too.
Demandbase Adds Conversion Solution to ABM Platform
January 15, 2018
Demandbase has launched its Conversion Solution, adding AI-enabled intent data to its ABM platform, which already incorporates targeting and engagement solutions. It sends sales teams relevant and actionable alerts and insights across multiple channels in real time when one of their accounts is in the news, visiting their company's website, or demonstrating interest in their products.
CES 2018: Spare Human Bodies, a $54K HTC Simulator and Intel's People-Chopping Cuisinart
January 15, 2018
OK, I hate CES. It really is a horrible event, largely because of the timing -- and particularly this year, Las Vegas making it a nightmare to get around -- but man did they have cool stuff at the show. Among presentation highlights were Nvidia showcasing a whopping 65-inch gaming monitor TV. Lowlights included Intel showcasing a human-carrying drone as something out of a horror movie.
Namogoo CEO Chemi Katz: Malware Can Ruin the Customer Journey
January 12, 2018
When all goes well, the customer journey "ends with buying a product," said Chemi Katz, CEO of Namogoo. "Hijacking interferes with the customer's journey. It can be a pop-up that the company didn't put there, or something that will lead a customer out of the website. It's any interference that doesn't come from the e-commerce business itself, but from a third party."
Google Assistant Makes CES Splash
January 10, 2018
Since launching the original Echo smart speaker in 2014, Amazon has expanded its line of Alexa voice-activated devices to reach a dominant position in the marketplace. Realizing it has a bit of catching up to do and possibly may need to redefine the ground rules, Google this week put the consumer electronics world on notice that this no longer is a one-horse race. Google threw down its gauntlet at CES 2018 in Las Vegas.
CES 2018: Artificial Intelligence at Home and Behind the Wheel
January 9, 2018
Artificial intelligence dominated CES 2018 in a big way on Monday with major announcements on connected car advances and home system technologies. Google all but declared war on Amazon with its Google Assistant voice technology making its presence known at nearly every turn on the showroom floor. LG rolled out a new lineup of high-end AI OLED and Super UHD televisions infused with its ThinQ AI technology and Alpha 9 technology.
3 Critical Things Sales Can Learn From IT
January 9, 2018
If you're in sales, it's likely there are people you want to talk to, and others you may go out of your way to avoid. You might be excited to talk to the CMO -- or not so excited -- based on the leads you recently worked. You might avoid the people from finance, but you might enjoy conversing with your comp plan administrator. However, there's one group of people you may never even consider.
New Lens Tech Can Shrink Cameras, VR and AR Gear
January 3, 2018
Harvard scientists on Monday unveiled a metalens that has the potential to shrink the size of any device that uses a camera while at the same time improving performance. While traditional lenses are made from glass, metalenses use a flat surface peppered with nanostructures to focus light. One problem with metalenses has been their inability to focus the full spectrum of light.
Tech to Watch in 2018: Cryptocurrency, AI, Wearables
January 2, 2018
Guesswork is often involved in predicting the "next big thing" -- but with CES just a week away, the future is almost now. The annual trade show, as well as other industry events following one after another -- including ITExpo, Gitex and Mobile World Congress -- means there will be no shortage of product announcements, technology unveilings, and proclamations about the tech of the future.
2017 in Tech: The Year of Foreshadowing Big Things to Come
December 29, 2017
2017 may be the year that developments in the tech world truly were overshadowed by other world events: deepening divisions in the United States and the looming threat of war with North Korea; numerous sexual misconduct scandals; terrorist attacks in Europe; and another royal wedding. With all of that going on, it would be easy to overlook Apple's latest iPhone or Nintendo's comeback.
Ready Player One and the Troubled Future of VR
December 25, 2017
One of the issues with virtual reality is that expectations have been overset massively with TV shows like Star Trek: The Next Generation, which promised an artificial reality indistinguishable from reality. VR failed. It didn't have to -- there is a pattern to bringing out successful technology that is repeatable. You create a complete experience regardless of cost, then cost-reduce it.
2017: CRM in Full Stride
December 23, 2017
There was a lot in customer relationship management to like in 2017. The industry racked up north of $35 billion and the cloud reigned supreme. However, future growth presents a challenge. We're going to need to look beyond selling generic seats to grow the CRM market from here. It's a whole new ball game now that Oracle has credible cloud CRM. Other vendors will need to bring their A-games.
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Which capabilities in a home robot might induce you to consider buying one?
Help with daily housecleaning chores
Companionship for elderly or disabled family member
Entertaining and educating children
Monitoring security all through the house
Keeping inventory and restocking items when needed
Nothing would persuade me to consider getting a home robot.