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Apple's Self-Destructive Qualcomm, China Strategies
December 17, 2018
Why would Apple want to put Qualcomm out of business? It'is because Apple uses a lock-in strategy, where once on an Apple platform it is painful to get off. Most of the smart Apple iPhone users I know actually use Google apps and Google's infrastructure and other third-party tools on their iPhones, so if they want to move to an Android phone they can move almost seamlessly.
Oracle and the JEDI Contract
December 13, 2018
Oracle has filed a suit in federal court over the $10 billion Pentagon JEDI contract to be awarded to a single vendor. Oracle claims that the single-vendor award is unfair and illegal, a claim it first filed with the GAO, or Government Accountability Office. The suit followed the GAO's denial of Oracle's claim. My first instinct was to call this legislative entrepreneurship.
Supermicro: Our Motherboards Are Clean
December 12, 2018
Supermicro CEO Charles Liang has informed the company's customers that a leading third-party investigations company found "absolutely no evidence of malicious hardware" on its motherboards. The investigation was undertaken in response to a recent claim that bad actors had inserted spy chips in the firm's motherboards on behalf of the Chinese People's Liberation Army.
Pichai Puts Kibosh on Google Search Engine for China
December 12, 2018
Google is not working on a bespoke search engine that caters to China's totalitarian tastes, and it has no plans to develop one, CEO Sundar Pichai told lawmakers on Capitol Hill. "Right now, we have no plans to launch in China," he told members of the U.S. House Judiciary Committee at a public hearing on Google's data collection, use and filtering practices.
Who's Winning the Latest Tech Industry Battles?
December 10, 2018
December has become consistent with the Chinese curse, "May You Be Born In Interesting Times." We are up to our armpits in wars. Qualcomm and Intel are fighting for 5G control, and Intel is tearing itself apart. Microsoft passed Apple in valuation, largely because it has not been focusing on Apple. The Huawei founder's daughter has just been arrested, at the request of the U.S.
Salesforce IoT Insights Could Turbocharge Field Service
December 6, 2018
Salesforce has announced the addition of IoT Insights to Field Service Lightning. The new tool permits signals from IoT devices to show up directly on Salesforce Service Cloud and Field Service Lightning mobile app consoles, alongside CRM data. Service organizations can draw on those IoT signals to anticipate and diagnose issues remotely, determine the source of the problem.
Is IBM's Watson Still an AI Success Story?
December 6, 2018
IBM's artificial intelligence creation Watson wowed the world with its appearance on the TV game show, Jeopardy! less than a decade ago. It was amazing to see a computer play against human beings and do so well. It showed how IBM was on a rapid growth path. However, in the years since, it has been struggling to maintain that leadership position as the AI growth wave has been building.
One-of-a-Kind CRM
December 5, 2018
The hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing but with less fanfare. In the end, we might be discussing two iterations and just a difference of degree. The proliferation of CRM development platforms by companies like Microsoft, Oracle, and especially Salesforce, is changing how we regard core functionality.
AWS Thinks Inside the Box With Outposts Data Center Revival
November 30, 2018
Amazon introduced AWS Outposts at its AWS re:Invent conference in Las Vegas. The new system, which provides AWS-branded boxes for use in traditional data centers, will allow the company to make advances into the world of on-premises storage, taking on legacy hardware vendors including Cisco, Dell, and Hewlett Packard Enterprise. Outposts technology can run on rival vendors' data center equipment.
Amazon's Shift
November 29, 2018
Andy Jassy, CEO of Amazon Web Services, announced that AWS customers would be off all Oracle databases by the end of 2019 and running on one of Amazon's database products. This is not the first time the market has heard something like this, but this time could be different. The statement comes on the heels of Amazon spending significant coin on Oracle licenses a few months ago.
DoJ Takes Down Online Ad Fraud Ring, Indicts 8
November 29, 2018
The DoJ has revealed an unsealed indictment of eight defendants for crimes related to their involvement in widespread digital advertising fraud. The DoJ alleges the eight individuals were behind two global schemes, 3ve and Methbot, which stole tens of millions of dollars through a scam that used fake Web traffic and fake websites to reap ad view revenue from unwitting advertisers.
Reining In Social Media Without Crippling It
November 23, 2018
Earlier this year, in response to reports that Russian actors had used Facebook to disrupt the 2016 election, I wrote a few pieces about how one might go about fixing the problem. I am not sure I have solutions for everything, but what motivates me is the sagging feeling that settles in whenever society throws up its hands and punts. We can do better.
10 Ways to Avoid Losing Your Retirement to a Scam
November 19, 2018
Several years ago, my wife and I invested in a project called "Sanctuary Belize" and, like many of the investors, we were incredibly excited about the prospect of retiring in paradise. After a time, things just weren't adding up. The company supposedly put controls in place to reverse course, but we exited the project. As it turned out, those controls either were not put in place or failed.
Amazon Is Just the Tip of the AI Bias Iceberg
November 16, 2018
Amazon recently disclosed its 2015 decision to scrap a recruitment tool used to hire talent, after finding that it had a bias against women. While this story has been covered sufficiently, there is a much greater story still to tell: A substantial amount of the AI technology that currently is used for recruitment and human resources purposes has been acting independently for some time.
Acumos Project's 1st Software, Athena, Helps Ease AI Deployment
November 16, 2018
The LF Deep Learning Foundation has announced the availability of the first software from the Acumos AI Project. Dubbed "Athena," it supports open source innovation in AI, ML and DL. The goal is to make critical new technologies available to developers and data scientists everywhere. Launched earlier this year, Acumos is part of a Linux Foundation umbrella organization.
Whether Intended or Accidental, Internet Traffic Rerouting Can Be Costly
November 14, 2018
An apparent prefix leak from an errant router misconfiguration caused Google to lose control of several million of its IP addresses for more than an hour on Monday. During the event, Internet traffic was misrouted to China and Russia from Nigeria. The incident initially sparked concerns that it might have been a hijacking. The mishap made Google services unavailable to many users intermittently.
IBM Dons Red Hat for Cloudy Future
November 9, 2018
IBM's deal to acquire Red Hat caught everyone by surprise when it was announced less than two weeks ago. While concerns spread quickly about what it would mean for the largest enterprise Linux platform, IBM and Red Hat executives assured employees and customers that Red Hat would continue to operate independently -- at least for now. Intel made a similar acquisition of Wind River in 2009.
Cryptohackers Breach StatCounter to Steal Bitcoins
November 8, 2018
Hackers planted malware on StatCounter to steal bitcoin revenue from Gate.io account holders, according to Eset researcher Matthieu Faou, who discovered the breach. The malicious code was added to StatCounter's site-tracking script last weekend, he reported. The malicious code hijacks any bitcoin transactions made through the Web interface of the Gate.io cryptocurrency exchange.
Digital Disruption Pathways
November 5, 2018
Digital transformation means a lot of things to different people, but if you do it right it should be virtually unique to your circumstance. The other day I caught up with Rip Gerber, CMO at Vlocity, the Salesforce partner that specializes in vertical industries like telecommunications and insurance. Of digital disruption, Gerber told me, "Nobody changes anything without a strong business case."
It Is Well Past Time for Elections to Be Online
November 5, 2018
Tomorrow a minority of those who are eligible will take time off, drive through traffic, and wait in lines to take part in one of the most artificially annoying obligations of United States citizenship: voting. Many who make that inconvenient trek will treat the process like a multiple choice test they haven't studied for, either voting the party line or guessing at the right answers.
$34B Red Hat Acquisition Is a Bolt Out of Big Blue
October 31, 2018
The cloud computing landscape may look much different to enterprise users following the announcement earlier this week of IBM's agreement to acquire Red Hat. IBM plans to purchase Red Hat, a major provider of open source cloud software, for $34 billion. IBM will acquire all of the issued and outstanding common shares of Red Hat for $190 per share in cash, under terms of the deal.
Oracle, the Hardware Company
October 31, 2018
For all of the dazzle of its rapidly evolving software portfolio, which includes a self-monitoring and self-patching database that also configures itself, as well as numerous cloud applications, Oracle has begun showing its credibility as a hardware vendor. Hardware has commoditized and will not return to the prominence it had in the early days of the tech era.
Resellers, It's Not Too Late - Here's How to Get a New Marketplace Up and Running for the Holidays
October 26, 2018
With the holidays approaching, many resellers may think it's too late to set up or expand their marketplaces to take advantage of the holiday rush. That is not the case. If you leverage the right technology, you can accelerate the process of setting up your marketplace from weeks to hours, and never have to hold any inventory. For social influencers, e-commerce success can have an amplified effect.
Former White House CIO Theresa Payton: 'There Are Grave Concerns About Election Interference'
October 26, 2018
Theresa Payton, CEO of Fortalice Solutions, is one of the most influential experts on cybersecurity and IT strategy in the United States. She is an authority on Internet security, data breaches and fraud mitigation. She served as the first female chief information officer at the White House, overseeing IT operations for President George W. Bush and his staff.
Oracle OpenWorld: Margin Lab
October 24, 2018
Markets grow at the margins. This bit of sage advice was given to me at the start of my analyst career, and it has kept me in good nick for nearly two decades. Of course the focus has drifted over time but that's the point: The CRM market has evolved, and the job of an analyst is to make sense of the evolution. Oracle OpenWorld 2018 held in San Francisco this week is a laboratory for the margin.
Will Oracle Roil the DB Market?
October 23, 2018
When we write the history of the IT era, the big factor that has played an important but not well recognized role will be hardware -- specifically, the Oracle Exadata appliance that puts databases into memory. All of the cloud software starting with the autonomous database on view this week at OpenWorld would be vastly different if the database was still running primarily on disk drives.
Turning a Corner in CRM
October 19, 2018
For the last 20 years, CRM has occupied a preeminent niche in enterprise software. It has been the hip, up-and-coming solution in the front office, brimming with innovation and new approaches to some difficult problems. CRM applied basic database technology to a business' chaotic collection of customer data, streamlining business practices and boosting productivity in sales and service.
6 Tips for Managing Data Before an Emergency Strikes
October 18, 2018
Think about planning for a natural disaster emergency that might affect your home. You'd likely store some water, flashlights, food, blankets and other essentials. The key element of your planning would be proactivity. You'd do all of the work before an emergency occurred, not during the actual crisis. If your supplies were used up after the emergency passed, then you quickly would restock.
OpenWorld Preview
October 17, 2018
As of this writing, I haven't been prebriefed on what Oracle will be announcing at OpenWorld regarding CRM -- or as it refers to it, "CX" -- so this is a good time to express my own opinions. Oracle's direction in the last few years increasingly has been toward cloud computing and the autonomous database, and each has several flavors or divisions. The company has three levels of cloud.
The CRM Oligopoly
October 4, 2018
As markets mature, they trend toward oligopoly or even outright monopoly. There isn't much difference, because an oligopoly has several members instead of just one. Examples include electric power generation, an oligopoly made up of vertically integrated monopolies in most areas, and the airline industry -- an oligopoly made up of many airlines that may have monopolies in regional hubs.
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salesforce commerce cloud
Would you move to a tech hub like San Francisco or Seattle if you were offered a high-paying, career-building job?
Absolutely. I already live in a tech center and I enjoy being where the action is.
No. I live in (or have lived in) a tech-forward city, and I'd rather live elsewhere.
I'd be tempted, but I'm worried about the cost of living.
I doubt it, as I don't like the reputation for decadence in those cities.
I would if I didn't have so many ties where I currently live.
Why bother? With telecommuting you can live and work anywhere.
salesforce commerce cloud