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Will Congress Override State Net Neutrality Laws?
February 21, 2019
Way back in the dark ages in May 2011 -- about 2,345 Internet years ago -- I wrote a column about Net neutrality, which was in court at the time. For those of you who are not sure, "Net neutrality" is short for "Internet neutrality" or "network neutrality." The concept addresses user access to the Internet, and the debate around Net neutrality centers on whether ISPs can limit, tier, block or otherwise affect Internet performance.
JPMorgan Chase Rolls Out Digital Token
February 15, 2019
JPMorgan Chase on Thursday announced that it has created and successfully tested a digital coin. Each JPM Coin represents $1 in funds held in designated accounts at JPMorgan Chase N.A. The token was created using Quorum, a variant of Ethereum developed by JPMorgan Chase, to enable instantaneous payment transfers between its clients' institutional accounts.
Integrating MAP With CRM Can Fuel Your Pipeline
February 14, 2019
Sales teams are tasked with nurturing leads and driving them to a sale. In order to do this, they need to maintain a clear record of communication with each prospect. This is especially important as the customer journey requires several touchpoints. As customers get deeper into the journey, strategic face-to-face meetings must take place to generate real business outcomes.
Spreading CRM's Message
February 12, 2019
I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform to the future of what we all do in CRM and beyond. Platform provides a level of abstraction between machines and humans. Inventing the platform was like inventing the power loom or the printing press. It was a way to separate the creative effort from rote production.
Trump Order Gives Artificial Intelligence a Boost
February 12, 2019
President Donald Trump has signed an executive order aimed at boosting artificial intelligence R&D in the U.S. The order sets up the American AI Initiative, which instructs federal agencies to move projects involving artificial intelligence to the top of their priority lists. No funding is proposed in the order, but the initiative directs federal agencies to focus on five areas.
5G Is Key to T-Mobile, Sprint Merger
February 11, 2019
Over the last several quarters, I have heard opinions of the pending T-Mobile, Sprint merger from every corner. Those who are pro-merger focus on all the benefits it woud bring. Those who are anti-merger focus on what would be lost and how it would harm different segments. Amid the chaotic debate, what really matters is whether the regulators are going to say yes or no.
How IBM'S Project Debater Could Fix the State of the Union
February 11, 2019
Last week, like a lot of you, I imagine, I watched the State of the Union and tried to figure out what was true and what was fiction. Tied into several of the live-streamed press fact-checking streams, I found that the comments validating or invalidating what the president said came in so far after the comment was made that it would have been better to wait until the next day.
Wireless Carriers Caught Playing Fast and Loose With Location Data
February 8, 2019
AT&T, T-Mobile and Sprint have sold access to subscribers' real-time location data to aggregators, which in turn have sold it to about 250 bounty hunters and related businesses, according to a report. In some cases, the data allowed users to track individuals to their specific locations inside a building. Some companies made thousands of location requests to data brokers.
FTC v. Qualcomm: What Really Is Going On
February 4, 2019
I've been watching antitrust cases actively since the 1980s. I had to study historical antitrust cases going back to Standard Oil and RCA, in order to ensure compliance with a related consent decree When I worked at IBM. Each of the other cases had one thing in common: Both of the companies being charged were massively and obviously monopolies. There were many questions.
DoL Seeks $400M for Oracle Workers Underpaid Due to Discrimination
January 24, 2019
The U.S. Department of Labor has filed a court action against Oracle for underpaying non-white male employees by as much as $400 million. "Oracle suppressed starting salaries for its female and non-White employees, assigned them to lower level positions and depressed their wages over the years they worked for Oracle," states a filing by the DoL's Office of Federal Contract Compliance Programs.
Is Facebook's Five-Point Fix-It Plan Enough?
January 22, 2019
Many faithful Facebook users had the rug pulled out from under them during the last year. Both Sheryl Sandberg and Mark Zuckerberg appeared before the U.S. Congress and spilled the beans on how the company had betrayed its members. I don't think the company's leaders realized that Facebook was doing the wrong thing until recently. Now they have a five-point fix-it-plan. Will it work?
Facebook Adds Petition Feature to Global Community-Building Effort
January 22, 2019
Facebook has begun rolling out a new feature that's bound to charm political activists. Community Actions lets Facebook members create a page where they can describe what they'd like done, and set up a button that like-minded members can click to show their support. The page will show the government agencies and officials notified about the action, as well as the number of its supporters.
4 Techniques for Validating Enterprise Blockchain
January 21, 2019
There's been a lot of hype about blockchain over the past few years. Nowadays though, there are signs that we may be on the cusp of moving from the "blockchain will solve all your problems" segment of the hype cycle into the "blockchain may be useful for a few targeted applications" segment. Utility-based Darwinism is at work -- we're starting to see the less likely applications fall away.
Verizon Trying Its Hand at Cloud Gaming
January 17, 2019
Verizon has a new cloud-based gaming service that is in the alpha testing stage, being tested on Nvidia Shield set-top boxes. The Shield devices, which were unveiled in 2015, were updated two years ago when Nvidia rolled out its own streaming service. Verizon Gaming will give greater software support to the Nvidia Shield, but it also will be opened to Android smartphones in the near future.
Salesforce and the Machine
January 15, 2019
There's been way too much obsessing about how artificial intelligence and machine learning will eliminate jobs. For example, 60 Minutes recently ran a feature about AI venture capitalist Kai-Fu Lee, one of many stories predicting the elimination of jobs and a dystopian takeover of the world, or so it seems, by machines. Lee is a persuasive voice.
Microsoft Word in a Word: Frustration
January 10, 2019
Why have Microsoft and Apple been wasting the time of their users? My latest irritation concerns the disappearance of the Microsoft Word "Recent" folder from my MacBook. It was simply gone. Vanished. Poof. To make matters worse, this same thing has happened twice this month. From what I've heard, this problem has been occurring for many years. It just affects different users each time.
Microsoft, Kroger Ring Up Retail as a Service
January 9, 2019
Microsoft and Kroger announced a collaboration on Retail as a Service to equip stores with Kroger Technology products that run on Microsoft Azure. The technology utilizes the IoT, connectivity, the cloud, and data collection and analysis to improve both customer experiences and store bottom lines. Two stores will pilot a smart technology system connected by IoT sensors, running on Microsoft Azure.
2019: The Year Everything Changes
January 7, 2019
We are approaching critical mass on a number of technologies that we will see increasingly this year. This wave will start at CES, where we will see an impressive number of attempts at personal robots and AI-powered digital assistants. Most will fail, but both the failures and the few successes will set the stage for the first true mobile personal robots that will arrive in the following years.
'DNA Printing' in the Cloud, Part 3
January 2, 2019
DNA printing has given rise to the world's first "DNA printer" on the market, a claim advanced by the product's creators. The BioXp 3200 System is available from SGI-DNA, a division of Synthetic Genomics, a San Diego biotechnology company. The BioXp 3200 System is a DNA/RNA assembler and synthesizer made out of steel, glass, plastic, insulated wire, laboratory instruments and microprocessors.
'DNA Printing' in the Cloud, Part 2
December 26, 2018
In DNA printing, genetic code becomes computer code. This occurs when the chemical bases adenine, thymine, cytosine and guanine present in a chemical mix or gene sequence are translated by computer through gel electrophoresis technology into their representative letters: A/T, T/A, C/G, G/C. This alphabet code was formalized in 1970 by the International Union of Pure and Applied Chemistry.
Oracle's Customer Transition Challenge
December 19, 2018
Oracle narrowly missed its number last quarter, so it was good to see the company come roaring back -- it made a lot of money. More importantly, many analysts have conceded that Oracle has reached a point in its infrastructure deployment where it can mount a serious challenge to other providers and supply the needed cloud services for its ERP and cloud database businesses.
'DNA Printing' in the Cloud, Part 1
December 18, 2018
DNA printing is based on the natural flow of genetic information in a cell from DNA through RNA to amino acids to proteins, from gene to protein, genome to proteome, genomics to proteomics. DNA, life's foundation blueprint, makes up genes, the instructions for making proteins -- the complex molecules that do most of the work in living organisms. "DNA makes RNA makes proteins make Life."
Apple's Self-Destructive Qualcomm, China Strategies
December 17, 2018
Why would Apple want to put Qualcomm out of business? It'is because Apple uses a lock-in strategy, where once on an Apple platform it is painful to get off. Most of the smart Apple iPhone users I know actually use Google apps and Google's infrastructure and other third-party tools on their iPhones, so if they want to move to an Android phone they can move almost seamlessly.
Oracle and the JEDI Contract
December 13, 2018
Oracle has filed a suit in federal court over the $10 billion Pentagon JEDI contract to be awarded to a single vendor. Oracle claims that the single-vendor award is unfair and illegal, a claim it first filed with the GAO, or Government Accountability Office. The suit followed the GAO's denial of Oracle's claim. My first instinct was to call this legislative entrepreneurship.
Supermicro: Our Motherboards Are Clean
December 12, 2018
Supermicro CEO Charles Liang has informed the company's customers that a leading third-party investigations company found "absolutely no evidence of malicious hardware" on its motherboards. The investigation was undertaken in response to a recent claim that bad actors had inserted spy chips in the firm's motherboards on behalf of the Chinese People's Liberation Army.
Pichai Puts Kibosh on Google Search Engine for China
December 12, 2018
Google is not working on a bespoke search engine that caters to China's totalitarian tastes, and it has no plans to develop one, CEO Sundar Pichai told lawmakers on Capitol Hill. "Right now, we have no plans to launch in China," he told members of the U.S. House Judiciary Committee at a public hearing on Google's data collection, use and filtering practices.
Who's Winning the Latest Tech Industry Battles?
December 10, 2018
December has become consistent with the Chinese curse, "May You Be Born In Interesting Times." We are up to our armpits in wars. Qualcomm and Intel are fighting for 5G control, and Intel is tearing itself apart. Microsoft passed Apple in valuation, largely because it has not been focusing on Apple. The Huawei founder's daughter has just been arrested, at the request of the U.S.
Salesforce IoT Insights Could Turbocharge Field Service
December 6, 2018
Salesforce has announced the addition of IoT Insights to Field Service Lightning. The new tool permits signals from IoT devices to show up directly on Salesforce Service Cloud and Field Service Lightning mobile app consoles, alongside CRM data. Service organizations can draw on those IoT signals to anticipate and diagnose issues remotely, determine the source of the problem.
Is IBM's Watson Still an AI Success Story?
December 6, 2018
IBM's artificial intelligence creation Watson wowed the world with its appearance on the TV game show, Jeopardy! less than a decade ago. It was amazing to see a computer play against human beings and do so well. It showed how IBM was on a rapid growth path. However, in the years since, it has been struggling to maintain that leadership position as the AI growth wave has been building.
One-of-a-Kind CRM
December 5, 2018
The hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing but with less fanfare. In the end, we might be discussing two iterations and just a difference of degree. The proliferation of CRM development platforms by companies like Microsoft, Oracle, and especially Salesforce, is changing how we regard core functionality.
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