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PayPal Lets Messenger Users Send Money to Buddies
October 20, 2017
PayPal has announced the immediate availability of its peer-to-peer payment service on Facebook Messenger, making it easy to exchange money between friends and family. PayPal also introduced its first-ever customer service bot. Payments can be made in Messenger by pressing the blue plus icon when composing a message and then tapping the green payments button.
Samsung to Give Linux Desktop Experience to Smartphone Users
October 19, 2017
Samsung has announced a new app, Linux on Galaxy, designed to work with its DeX docking station to bring a full Linux desktop experience to Galaxy smartphone users. Samsung earlier this year introduced DeX, a docking station that connects to a monitor to give Galaxy smartphone users a desktop experience. With the Linux on Galaxy app, users will be able to run full Linux desktop distributions.
Apple, GE Join Forces on Industrial IoT Apps
October 19, 2017
Apple and General Electric on Wednesday announced a new software development kit for iOS that enables developers to create applications for Predix, an Internet of Things platform made by GE. Applications developed with the new SDK could give industrial operators more insight and visibility into the performance of their equipment and operations on an iPhone or iPad.
Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money
October 17, 2017
"As services are getting more and more mobile, service needs to get mobile as well," said Helpshift VP Tushar Makhija. "If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up."
Apple Releases Retro Version of iTunes
October 11, 2017
Apple has made a retro version of iTunes available, 12.6.3, reviving features removed by the mammoth 12.7 overhaul it released last month. News of the release surfaced Monday in a post on Reddit by user vista980622. Apple was low key about the release, saying in an online post dated Sept. 23 that the retro version was for business partners who needed iTunes to mass deploy apps on iOS devices.
New Mobile App Promises Full B2B E-Commerce Experience
September 19, 2017
Insite Software has introduced the first fully configurable white label mobile app built for leading manufacturers and distributors, it said. The app supports everyone involved in the B2B e-commerce experience, from customers to channel partners, to field sales and support teams. Companies purchasing the app can tailor its functions to specific roles and responsibilities.
Consumers' Embrace of Mobile Apps Is Limited to a Choice Few
August 31, 2017
Mobile app use has become a powerful habit among U.S. consumers, based on new research findings. An increasing number of users have been spending their time consuming video, music and social media on smartphones and other mobile devices, but many are reluctant to try new apps. A large percentage of mobile app users' time is spent on apps like Facebook, Snapchat, Twitter or Instagram.
Apple, Accenture Team on iOS Enterprise Apps
August 30, 2017
Apple and Accenture on Tuesday announced a new partnership to develop iOS tools and services to help enterprises connect with their customers through iPads and iPhones. Accenture will create a dedicated iOS practice within Accenture Digital Studios, staffed by a range of visual and experience designers, programmers, data scientists and architects, as well as hardware and software designers.
Survey: In-App Customer Support Is a Winner
August 23, 2017
Consumers want mobile apps with good in-app customer support, suggest results of a recent survey. Radius Global Market Research conducted the online poll of adults in the United States this spring. Among the survey's findings: Eighty-nine percent of respondents said they would recommend an app if a customer support agent proactively contacted them while they were experiencing problems.
It's a Whole New World With Alexa
August 7, 2017
Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year at CES. Digital assistants will be integrated into many household objects, he noted. About 5 million voice-activated digital voice products had been sold as of January, and Bravac estimated 5 million more would be sold this year.
Zoho Launches All-in-One Business Suite for SMBs
July 25, 2017
Zoho has launched Zoho One, an all-in-one business suite comprised of more than 35 integrated Web applications and an equal number of mobile apps. The suite offers single sign-on with centralized administration and provisioning. Each user has one secure account and access to the entire suite. An admin panel enables and controls access, which simplifies provisioning, access and audit.
A New Service Model
July 19, 2017
People concerned about automation killing jobs might look at Helpshift's strategy and similar automation approaches. By enabling businesses to build help or support into mobile apps, these new models are re-inventing support to get the job done. Sure, they provide automated support in lieu of conventional agents, but they do so at a level where it often can be uneconomic to position live agents.
At 10, the World-Changing iPhone Is Kind of the Same
June 29, 2017
Apple celebrated the 10th anniversary of its iconic iPhone on Thursday. Since former CEO Steve Jobs debuted the original device, the company has gone on to sell more than a billion handsets worldwide, and the iPhone has become one of the most successful product categories in the electronics industry. The iPhone proved to be a major disrupter in the mobile phone category after its unveiling.
Rivals Rev Up as Uber Hits the Skids
June 23, 2017
As Uber reels from the fallout of a sexual harassment scandal that led to this week's ouster of Travis Kalanick and several of his top executives, the company faces twin dilemmas: how to clean up its corporate work environment and restock its executive ranks; and how to maintain credibility with its customer base and core team of street level drivers.
Plex Advances Cord-Cutting Case With Live OTA TV
June 2, 2017
Video streaming service Plex on Thursday announced the availability of a beta version of its Plex Live TV. The live-TV streaming launch follows last year's introduction of the Plex DVR, which provides users with free over-the-air access to 86 of Nielsen's 100 most watched shows in the United States. Plex Live TV currently is available only on Android TV and iOS devices.
Snap Stock Snaps Back - for the Moment
May 23, 2017
Snap shares appear to have rebounded from the plunge they took earlier this month, after the newly public company released a massive $2.2 billion loss in the first quarter, but investors still are scratching their heads over the company's prospects. Trading just over $20 at mid-day Tuesday, Snap looks to some like it has regained its early bloom. Others suspect that darker days are yet to come.
Verizon Aims to Help Firms Get Up Close and Personal With Customers
May 22, 2017
Verizon Enterprise Solutions has released Visual Interactive Calling, an SDK and platform designed to enable banks, retailers, airlines, travel and hospitality companies, and other firms to communicate visually with their customers. "The sweet spot for this solution is enterprises that have deep mobile app penetration into their customer base," said Tom Smith, a CX manager at Verizon.
Walmart Delivers E-Commerce Stunner
May 19, 2017
Walmart on Thursday reported soaring e-commerce growth during its fiscal first quarter, along with strong organic sales figures -- results that suggest rival Amazon may have a fight on its hands. Online sales grew a stunning 63 percent during the quarter, perhaps in response to the company's newly introduced free two-day shipping and its upgraded mobile app.
Data Watchdog Cautions Google and UK Health Partner
May 19, 2017
A British data watchdog has raised questions about whether it was appropriate for a healthcare trust to share data on 1.6 million patients with DeepMind Health, an AI company owned by Google. The trust shared the data in connection with the test phase of Streams, an app designed to diagnose acute kidney injuries. However, the sharing reportedly was performed without an appropriate legal basis.
Mobile Ubuntu Gamble to Fizzle Out in June
April 26, 2017
Canonical will end its support for Ubuntu Touch phones and Ubuntu-powered tablets in June, and that it will shut down its app store at the end of this year. The company previously had signaled the system's demise, but it had not fixed a date. With Ubuntu Touch, a unified mobile OS based on Ubuntu Linux, Canonical hoped to establish a marketable alternative to Android and iOS.
Millions May Have Picked Up FalseGuide Malware at Google Play Store
April 26, 2017
As many as 2 million Android users might have downloaded apps that were infected with the FalseGuide malware, security research firm Check Point warned on Monday. The oldest of the infected apps could have been uploaded to Google Play as long ago as last November, having successfully remained hidden for five months, while the newest may have been uploaded as recently as the beginning of April.
Apple Slashes App Store Affiliate Commissions
April 26, 2017
Apple stunned the wider development community on Monday with an emailed announcement that it has decided to slash commissions for App Store affiliates from 7 percent to 2.5 percent, starting May 1. The cuts apply to all apps and in-app content, Apple said. However, they do not apply to commissions for movies, music, books and TV, which will remain at 7 percent.
Uber Boss Practices Brinksmanship With Apple
April 24, 2017
Uber CEO Travis Kalanick has a reputation of playing fast and loose with rules, but it appears that a maneuver his company performed on iPhones took his ride-hailing outfit to the brink of ruin a couple of years ago. When Apple discovered Uber was planting code on iPhones that persisted on the devices even after the ride-hailing app was removed, Apple CEO Tim Cook gave Kalanick a warning.
Cleveland Murder Intensifies Scrutiny of Facebook Live
April 18, 2017
Video footage of a senseless murder in Cleveland, posted after the fact on Facebook Live, has attracted national attention to the role of the platform in criminals' minds. Authorities Tuesday morning announced that Steve Stephens -- the 37-year-old suspect wanted for the cold-blooded shooting of Robert Godwin Sr. -- shot himself to death after a short pursuit by Pennsylvania State Police.
Anbox Could Be the Android-to-Linux Tool Devs Have Been Waiting For
April 13, 2017
The ability to run Android apps natively in a Linux desktop environment is a step closer to realization, thanks to Anbox, a new open source project. Simon Fels, lead software engineer at Canonical, last week debuted a pre-alpha release of the Anbox platform, which he has been working on independently since 2015. There were quite a few problems to solve on the way to a working version, he said.
Gadget Ogling: Samsung Swings, Plus Live 360 Cameras and Smart Tuners
April 7, 2017
Samsung is back with a new pair of flagship smartphones it desperately needs to be hits in the wake of previous handsets that were a touch too, erm, explodey. The Galaxy S8 and S8+ have dispensed with the physical home button and added an artificial intelligence assistant, screens that so very almost kill the bezel, and fingerprint sensors on the rear. It's a smart, striking design.
SugarCRM Adds Enterprise Management to Mobile App
April 6, 2017
SugarCRM has announced the latest version of its app for iOS and Android, Sugar Mobile 5.0. It includes a redesigned user experience based on customer feedback; support for Apple's Touch ID; a new Sugar MACS service that lets users customize login, splash and loading screens to support their organization's branding, look and feel without coding; and enterprise mobile management support.
What Is Verizon Promising With Its New Oath?
April 4, 2017
Verizon on Monday confirmed reports that it will rebrand its AOL and Yahoo businesses under a new entity called "Oath." AOL CEO Tim Armstrong delivered the message via a tweet. The rebranding is part of a plan to reinvest millions into the legacy digital content companies with the aim of creating a major new platform. The "Yahoo" and "AOL" names will live on under the overarching Oath brand.
Too Much Communication
March 28, 2017
The world is a smaller place because we have so many ways to connect and communicate, but it has created a generation gap, a gap of classes and perhaps even a culture gap. This may seem like a serious contradiction; after all shouldn't more means of communication bring us closer together? The obvious answer is yes, but unfortunately this is not the case.
UK Home Secretary: Apps Shouldn't Serve as Terrorist Hiding Places
March 27, 2017
UK Home Secretary Amber Rudd on Sunday called for greater government access to encrypted content on mobile apps. Apps with end-to-end encryption, like Facebook's WhatsApp, should not be allowed to conceal terrorists' communications from law enforcement, Rudd said in a television interview. "There should be no place for terrorists to hide," she said.
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