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NICE inContact February 12 webinar
Apple to Conduct 3 Medical Studies Using Research App
November 19, 2019
Apple is getting into the medical research field with its recent announcement of three studies to be conducted through its Research app. Apple Watch and iPhone users in the United States can use the app to enroll in the Apple Women's Health Study, the Apple Heart & Movement Study, and the Apple Hearing Study. Participants can use their Apple devices to contribute data to the studies.
The Thorny Problem of 5G Security
November 15, 2019
A few years ago, putting the words "mobile telecoms security" in the title of an article would be a license to write whatever you wanted below, because no one was likely to read any of the words after the title. Sprinkling the magic ingredient 5G has changed this, and "5G security" is a hot topic now. What has changed? There is a geopolitical aspect to 5G security, but it is not the full story.
Google Pays $2.1 Billion to Get Fit(bit)
November 7, 2019
Google has inked a deal to buy wearable fitness device maker Fitbit for $2.1 billion. The acquisition will give Google an immediate leading position in the wearables market, able to compete against the likes of Apple and Samsung rather than having to build up market share from scratch. Fitbit's products are carried in approximately 39,000 retail stores in more than 100 countries around the world.
Adobe Max Event Highlights New iPad, iPhone Tools
November 5, 2019
New products for the iPad and iPhone headlined the opening keynote presentation at Adobe Max, the company's annual developers conference held in Los Angeles. Photoshop for the iPad uses Adobe's artificial intelligence engine, Sensei, to enable new selection functionality. For example, "Select Subject," a feature of Photoshop for the desktop, will be available on the tablet version.
The Truth vs. Censorship Trap
November 4, 2019
There recently has been a lot of rumbling about Twitter deciding not to take political ads, and Facebook deciding -- and this was stupid -- that it would run political ads even if they were untrue. I'm becoming convinced that Zuckerberg is trying to put Facebook out of business. There are some real differences between the firms. Facebook does far more political advertising than Twitter.
Active Noise Cancellation a Big Draw in New Apple AirPods
October 30, 2019
Active Noise Cancellation is just one of the hot new features in the latest generation of Apple's AirPods. The new AirPods Pro, which go on sale Wednesday for $249, combine earbud microphones with software to remove background noise and improve a user's listening experience. An outward-facing mic on the bud collects environmental sound for analysis.
Samsung's Support for Linux on DeX Fizzles
October 22, 2019
Samsung has called quits on its effort to provide a full Linux desktop platform for Android. In an email to beta testers last week, Samsung said it would not support its Linux on DeX beta program for future OS and device releases. Samsung's announcement coincides with Google's release of the Android 10 OS update and its rollout on Samsung phones. Neither company will provide Linux on DeX support.
Adopt a Maintenance Mindset: Protect IT
October 18, 2019
As part of National Cyber Security Awareness Month, the National Cyber Security Alliance is advising all computer users to "Protect IT" by taking precautions such as updating to the latest security software, Web browser and OS. The nonprofit public-private partnership, which works with DHS and private sector sponsors, advised computer users on ways to protect their personal data.
Google Rolls Out Pixel 4 Phone, Pixelbook, Nest WiFi and Pixel Buds
October 16, 2019
A new flagship smartphone, a slick refresh of Pixelbook Go, some home gadget improvements and a revamp of its wireless earbuds highlighted Google's annual hardware event in New York City. The latest models of Google's flagship smartphone, Pixel 4 and Pixel 4 XL, base priced at $799 and $899 respectively, will have wider distribution, as they'll be available from all major U.S. carriers.
Virtual Pets, Virtual People and Virtual Immortality
October 14, 2019
One of the interesting and somewhat underappreciated aspects of the recent Qualcomm wireless event is that 5G will make realistic AR avatars possible. This advance will be possible because with high bandwidth and very low latency, processing could shift from the device to the cloud. Coupled with the rollout of distributed data centers, this means you could have realistic virtual pets and friends.
Apple Touts Games, Music, TV in macOS Catalina
October 9, 2019
New versions of operating systems are usually about slick interfaces and improved performance, but that's not what Apple was flogging about macOS Catalina upon its release. One of the hot new additions in the OS is Apple Arcade, a game subscription service featuring a batch of new, exclusive games. Also bolstering macOS Catalina's entertainment chops are new music, podcast and TV apps.
Ballmer's Vindication: Microsoft Launches 5 Apple-Killer Surface Products
October 7, 2019
One of the last major initiatives former CEO Steve Ballmer launched before he left Microsoft was its Surface effort. It was designed to address the concern that the iPod would take over the PC world. During the Surface launch last week, it wasn't hard to see that Ballmer was right conceptually. It just took Satya Nadella to execute, showcasing that Ballmer didn't have a strategic problem.
Get Serious About Cybersecurity: Take Ownership of Your Personal Data
October 4, 2019
October is National Cyber Security Awareness Month, and one of the prongs in the three-part theme is for all computer users to "Own IT." This means staying safe on social media, updating privacy settings, and keeping tabs on apps. Simply put, users need to take better ownership of their data and their online presence as part of daily safe cyber practices.
New Surface Line Makes the Earth Move for Microsoft Fans
October 3, 2019
Microsoft has launched a slew of new devices designed to reshape the world: the Surface Laptop 3, the Surface Pro 7, the Surface Pro X, Surface Earbuds, and the upcoming Surface Neo and Surface Duo. "The next decade will be about creation, and amplifying what we can do as humans," said Microsoft CEO Satya Nadella at Microsoft Surface 2019 in New York City.
A Peek at Our Wireless Future
September 30, 2019
Last week I attended a Qualcomm event that took me through the coming wave of both 5G and WiFi 6 products, touched on the millimeter wave, and at least spoke to 6G. From this I think I can begin to picture the world as it will exist by the middle of the next decade, and it is kind of fascinating. Qualcomm has spent nearly $50B -- yes billion -- advancing its wireless initiatives.
Amazon Enlists 30 Partners in Voice Interoperability Initiative
September 26, 2019
Amazon and dozens of partners have joined in a Voice Interoperability Initiative. Their aim is to support multiple, interoperable voice services on a single device so customers can access the one they want by saying the appropriate wake word. Companies involved in the initiative will work to accelerate the state of the art in machine learning and wake word technology.
Xiaomi Unveils Mi 9 Pro 5G and Wraparound-Screen Mi MIX Alpha
September 25, 2019
Xiaomi has introduced a refresh of the Mi 9 Pro with support for 5G and a groundbreaking smartphone with a wraparound display. The Mi 9 Pro 5G, with a base price equivalent to $520, works with 5G offerings of China's three main carriers -- China Mobile, China Unicom and China Telecom -- and supports speeds from 1.78 Gbps to 2.02 Gbps, or four times the speed of typical 4G services.
Google Promises Assistant Users More Audio Privacy
September 24, 2019
Google has announced tweaks to its privacy policy following earlier reports that its Google Assistant software was eavesdropping on user conversations. Although it does not retain Assistant audio recordings by default, according to Senior Product Manager Nino Tasca, the company has increased privacy protections affecting the transcription process used to check the accuracy of responses.
Fitness: The Sweet Spot for Smartwatches
September 20, 2019
Smartwatches outsold traditional watches in the fourth quarter of 2018. The category saw a 51 percent increase in dollar sales for last year, along with a 61 percent increase in unit sales, according to recent data from NPD Group. One in four Americans aged 18 to 34 now own a smartwatch, and that is likely to increase. However, traditional watches did regain the majority of the market in Q1 2019.
iPhone 11: To Upgrade or Not, That's the Question
September 18, 2019
Early reviews on the new iPhone models are appearing, and for owners of older versions of Apple's flagship mobile, an upgrade may be in order. Reviewers had plenty of praise for Apple's more expensive iPhone models -- the 11 Pro and 11 Pro Max. However, it was the baseline iPhone 11 that came out the clear winner in the kudos game. The iPhone 11 is the lowest-priced of the three new models.
Pine64 Teases $25 Linux Smartwatch
September 17, 2019
While open source enthusiasts still await the year of the Linux desktop, hardware developer Pine64 is advancing the cause of a $25 Linux-powered smartwatch, dubbed "PineTime." The Pine64 community has invited developers with an interest in smartwatches to join in its efforts to bring the product to market. Pine64 makes inexpensive Linux-based single board ARM computers that cost $15 to $20.
Wi-Fi 6 Is Ready for Prime Time
September 17, 2019
The Wi-Fi Alliance has released certification standards for Wi-Fi 6 devices, signaling that the technology is ready for prime time. The certification program assures buyers that products carrying the Wi-Fi Certified 6 label will deliver the best user experience with devices supporting IEEE 802.11ax. Wi-Fi 6 includes innovations to create faster network performance.
What's Wrong With Apple?
September 16, 2019
Apple held its huge product announcement event last week, and what once had people besides themselves with excitement has become a near pointless program of copied features and missed expectations. It is a shame to watch -- much like it was when Apple fired Steve Jobs. It appears that the firm has forgotten what Steve did to turn Apple into a unique company.
California Applies Brakes to Galloping Gig Economy
September 12, 2019
California Assembly Bill 5, which would require many businesses to hire workers as employees rather than independent contractors -- and reclassify their existing workforces accordingly -- has passed its second reading. The State Assembly will vote on amendments in a third reading and then send it to Governor Gavin Newsom, who has indicated he will sign it into law.
Apple Debuts Triple-Cam iPhone, New iPad, and Aggressively Priced Game and TV Services
September 11, 2019
Apple raised the curtain on its latest iPhone models, introduced a new iPad, refreshed its watch, and announced pricing for its subscription game and premium TV services at an event in Cupertino, California. The highlight of the presentation was the new iPhone lineup: the iPhone 11, the 11 Pro and the 11 Pro Max. The iPhone 11 comes in six colors -- black, green, yellow, purple, red and white.
Rethinking the User Interface for Consumer Voice Tech
September 9, 2019
Voice can provide a simple, compelling user experience, but the path to adding voice controls to any product, service or application is complex. As dominant tech players continue to develop voice-enabled interfaces and assistants, product designers, developers and manufacturers will be forced to rethink the user experience. For many future homes, voice control will be the primary user interface.
Samsung May Have New Foldable Phone in Wings
September 4, 2019
Samsung's first-generation foldable phone isn't expected until later this month, but reports of a second-generation device to be released in early 2020 already have started appearing online. The next-generation model is rumored to be a luxury phone that folds into a square. Already dubbed the "Galaxy Fold 2" in some reports -- it will have a clamshell design.
Sleep Monitoring Slated for Apple Watch
September 4, 2019
Apple reportedly has been developing sleep tracking functionality for the Apple Watch. The new "Time in Bed Tracking" feature will let users who wear the Apple Watch to bed track their sleep patterns. Consumers who have multiple Apple Watches can designate one for wearing in bed. he "Burrito" feature will let Apple Watch track a user's quality of sleep, including movement, heart rate and noises.
The Beauty of Progressive Web Apps
September 3, 2019
As more Web traffic comes from mobile devices -- particularly traffic to e-commerce sites -- it's becoming ever more important for businesses to have content that loads onto small screens easily, quickly and effortlessly. To some degree, native mobile apps until now have filled that need, but they must be downloaded, and their functionality may have significant limitations.
Verizon Steps Up Fight Against Rampant Robocalls
August 29, 2019
Verizon, the No. 1 mobile carrier in the United States, this week introduced a free version of its robocall-blocking app, which will be standard on all new Android devices. The company further announced that it will auto-enroll eligible Android users to its Call Filter service and block what are seen as "high-risk" calls. This includes calls from numbers that have been reported as fraudulent.
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Amazon Advertising: Strategies to Drive Success
How worried are you about climate change?
I believe it will cause global catastrophe in my lifetime.
I'm very worried but I believe nations will come together to reverse it.
I'm very worried and I think the private sector is our best hope.
I'm somewhat worried but I don't think it will affect me much personally.
I've changed my own behavior to do what I can to help the planet.
I'm not worried -- it's a natural cycle.
I'm not worried -- it's a media hoax.
Salesforce is a Leader in the Gartner Magic Quadrant 2019 for Digital Commerce