SugarCRM on Tuesday unveiled Sugar 7.7, the latest version of its CRM package, with several enhancements. A custom tag feature lets any record in the application be tagged for better classification and sharing. A new search UI automatically expands upon selection. The Sugar 7.7 Knowledge Base has been enhanced with an intelligence panel that displays context-sensitive information.

Microsoft has decided to restrict its Cortana digital assistant to operating with the Edge browser and Bing search engine in Windows 10. "As Windows 10 has grown in adoption and usage, we have seen some software programs circumvent [its] design and redirect you to search providers that were not designed to work with Cortana," said Ryan Gavin, Microsoft's general manager of search and Cortana.

Getty Images on Wednesday filed a competition law complaint against Google with the European Commission. The company last year filed an "interested third party" submission in support of the EC's investigation into Google's anticompetitive business practices. Getty's complaint, in essence, is that Google Images facilitates piracy of high-res copyrighted content.

The European Commission has charged that Google breached EU antitrust rules by seeking to maintain and expand the dominance of its Android operating system. "A competitive mobile Internet sector is increasingly important for consumers and businesses in Europe," said the EC's antitrust chief, Margrethe Vestager. "We believe that Google's behavior denies consumers a wider choice of mobile apps."

Google, which lags Amazon and Microsoft in cloud infrastructure services, last week released a slew of machine learning and analytics products and services. The Cloud Machine Learning platform provides access through REST APIs to the technologies powering Google Now, Google Photos and voice recognition in Google Search. The tools are designed to let users build predictive analytics models.

Google has been developing a third-party keyboard for Apple devices in an effort to increase the number of Google searches on iOS, according to a news report published Tuesday. The keyboard, which is being tested internally, reportedly would incorporate a number of search options and a Swype-like feature to guess the intended word when a user slides a finger from one letter to another.

Google this week launched a section of its transparency report to track the progress of efforts to encrypt the Web, by both the company and third-party sites estimated to account for about 25 percent of Web traffic. The report will be updated weekly with information about progress the company has made toward implementing HTTPS by default across its services.

Personal digital assistants are of little benefit for people experiencing a serious personal crisis, such as sexual assault or thoughts of suicide, according to a study published Monday. The research looked at four major personal assistants. For the most part, they were unable to recommend solutions when users expressed severe mental anguish, or reported domestic violence, sexual assault or forms of imminent danger.

Google is expanding the right of Europeans to be forgotten on the Internet to domains outside their countries, according to reports Thursday. Searches made from European IP addresses for people whom Google has granted a right to be forgotten will turn up zero links, regardless of which version of Google is used. Previously, links from such searches were blocked only from European versions.

Apple's Safari browser has been crashing on Macs and iOS devices when users launch a search through its address bar, according to reports on Wednesday. OS X and iOS users worldwide have been affected, according to The Verge, which confirmed the problem on several iOS devices and at least one OS X machine. One of the first mentions of the glitch was a tweet by app developer Phillip Caudell.

Yahoo last week announced that it had integrated Gmail with the online version of Yahoo Mail, just two months after integrating Outlook.com, Hotmail and AOL Mail in a major redesign. It also has integrated Gmail support in Yahoo Mail for Android 5.1 and Yahoo Mail for iOS 4.0.4. Yahoo Mail for Android 5.1 began rolling out to Google Play last week.

Google on Wednesday began streaming content from certain mobile apps in its search results, with no download required. The company is working initially with nine partners, including Weather, Chimani, My Horoscope, New York Subway and Hotel Tonight. Technology Google acquired when it purchased Agawi lets it stream virtual versions of mobile apps. Apps no longer need to have related websites.

Google CEO Sundar Pichai last week lit up his first earnings call with accounts of a solid third quarter and machine learning dreams that could permeate all the company's products. As the call drew to a close, investors asked about the vision for machine learning. Google has been rethinking everything it has been doing, and doing so through the transformative field of machine learning, he said.

Google won an important legal victory on Friday, when the Second United States Court of Appeals in New York upheld a lower court's judgment in its years-long battle with the Authors Guild over Google Books. The case "tests the boundaries of fair use," Judge Pierre Leval wrote, but Google's actions did not constitute infringement, because they were for a "highly transformative" purpose.

Amazon has become the first stop for nearly half of online shoppers researching potential purchases, according to a report BloomReach released Tuesday. Nearly half -- 44 percent -- of some 2,000 survey participants said they go directly to Amazon to search for products. That's a substantial increase from a similar survey Forrester Research conducted in 2012.

Google is putting a new spin on the news. Instead of relying on journalists to gather facts and report events the old-fashioned way, the company's News Lab, launched earlier this year, aims to deliver news stories through data. Case in point: Who needs polls to reveal that Donald Trump is the most popular candidate in the Republican primary free-for-all?

Google has responded to the EC's statement of objections regarding its search practices by rejecting outright the Europeans' argument that its innovations were anticompetitive. The SO, published in April, doesn't support the claim that the company's displays of paid ads diverted traffic away from shopping services, Google said. Nor does it counter major advantages to consumers and advertisers.

Google has rolled out Android Wear for iOS, allowing consumers to pair the iPhone 5, 5c, 5s, 6 or 6 Plus running iOS 8.2 and above with an Android Wear watch. They'll be able to check phone calls, messages and notifications; track fitness; and use Google Now instead of Siri to get smart help from their iPhones. Using Google Now instead of Siri is "a cute touch," said ABI Research analyst Jeff Orr.

"A" is for new Google parent company "Alphabet," for Sundar Pichai's "ascension" to CEO, and for a slimmed-down search engine company that seeks to become more "agile." Consumers may wonder if that "A" also stands for "altruism." Pichai's work ethic and congeniality helped drive his ascension to the top, and he'll need both to redirect the mounting mistrust of Google -- his greatest challenge yet.

Google on Monday announced a restructuring that will make it a wholly owned subsidiary of a new umbrella company called "Alphabet." Product Chief Sundar Pichai will take over as CEO of Google, while Google cofounders Larry Page and Sergei Brin will be CEO and president, respectively, of Alphabet. Pichai "is ... the right person to lead the core Google search effort," said Covestor's Barry Randall.

Google last week asked French regulators to withdraw a demand to universally delist from search results links to information about French citizens who wish to be forgotten on the Internet. Any European can ask to have certain links about them removed from search results that appear in Europe, and Google will grant those requests if they meet specific criteria.

Google on Wednesday announced that it is giving tablet and smartphone users more purchase options in an effort to respond to shoppers' "micro moments." Mobile devices influenced about 28 percent of in-store sales in the U.S. last year, noted Jonathan Alferness, vice president of product management for Google Shopping. However, "it's way too hard to buy things on your phone," he added.

Providing an effortless shopping experience is a key driver to the success of any e-commerce business. E-commerce search is a big factor in this experience and when done right can provide a significant competitive advantage. An effective on-site search experience leads to higher sales and increased customer loyalty. A substandard search experience can lead to the permanent loss of a customer.

Some aspects of CEO Satya Nadella's vision for Microsoft are becoming more clear. For one thing, the company's interest in advertising is seriously on the wane. Microsoft reportedly has handed off most of its digital advertising sales business to AOL. Microsoft will retain control of its search advertising sales, however, and Bing will replace Google as the engine powering AOL's consumer searches.

Google has been tampering with the responses its search engine gives to queries and, as a result, has been hurting social welfare, alleges a survey conducted by Michael Luca, a Harvard Business School economist, and Tim Wu, a professor at Columbia Law School and former FTC advisor. Yelp sponsored the research. The team last week sent a paper reporting the results to the European Commission.

Google last week added an option that lets users place a food order directly from search results. Six providers are participating in the service: Seamless, Grubhub, Eat24, Delivery.com, BeyondMenu and MyPizza.com. More are expected to join later this year. This could provide Google with an entry into the growing food-delivery market. Consumers increasingly are searching online for food options.

Google on Tuesday initiated changes to its search algorithm to address increased use of mobile devices, and there is about a week left before the full impact of its new metric is felt in full. Due to its ability to seriously hurt the revenues of small and mid-sized sites, the change is being referred to as "Mobilegeddon." About 60 percent of all Web traffic arrives on the wheels of mobile devices.

Microsoft later this year will offer its Cortana personal assistant as a standalone app for iOS and Android devices. The engine behind Cortana is "arguably better than [Siri or Google Now] simply because it's far more mature and comprehensive," said tech analyst Rob Enderle. The Cortana personal assistant evolved from the AI character Cortana in the Halo video game series.

While working on a piece about bad decisions recently, I revisited Yahoo CEO Marissa Mayer's decision not to hire Academy Award winner and successful lifestyle author and blogger Gwyneth Paltrow for a lifestyle editing position...because she didn't have a college degree. Let's explore the idea of Paltrow running Yahoo -- and we'll also take a look at my product of the week: an amazing new curved phone from LG.

The ad on Apple's job site is innocuous enough, seeking an engineering project manager for Apple Search. However, that raises questions about whether Apple has plans to further improve its Maps app, possibly by strengthening local listings, which are increasingly important to businesses. "Apple may well revamp its street maps, as that application has far more value in an increasingly mobile world," noted Alan Pelz-Sharpe, a research director at the 451 Group.