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WFH Era Puts Emphasis on Ergonomics
March 2, 2021
Now that so many people work from home, ergonomic workspaces, furniture, and design have become a key concern when setting up a home workplace or company offices of the future. Alongside this demand is an escalation of online sales in the home furnishings industry. The E-Commerce Times spoke with several ergonomic and e-commerce experts to get their perspective on this trend.
Apple's New Privacy Framework Pressures the Digital Ad Market
February 26, 2021
Apple's plan to release its App Tracking Transparency (ATT) privacy enhancement feature in early spring has set the ad industry on its ear. ATT requires apps to get a consumer's authorization before tracking them or the devices they are using. Ray Wang, principal analyst and founder at Constellation Research, told the E-Commerce Times that "at least 40 percent of consumers will say no."
Shifting Shopping Trends Push Retailers to Rethink Marketing
February 25, 2021
Shopping trends are expanding as the pandemic's effect on e-commerce continues, forcing retailers to adapt their marketing strategies to meet new consumer expectations and demands, according to a new report. Consumer adoption of digital shopping is driving increased use of user-generated content, new private labels, and access to product sampling.
Fake Review Schemes Conning Online Shoppers
February 18, 2021
Online shoppers beware: a fast-selling marketplace of fake reviews is trying to lure you into buying products on major digital store sites and social media outlets. This latest review scam involves an under-wrap false review network operating among Amazon sellers. Trading in phony reviews may or not be legal, but such practices are clearly unethical and will have repercussions if discovered, warns Amazon.
WFH Shift a Virtual Boon to Decluttering Pros
February 17, 2021
Decluttering has become a popular pastime of late. With everything from online consultants to organizing apps available, those who want to clean up their act have never been in a better position to do so. Similar to other traditionally in-person services, home organizing practitioners have set up virtual shops to connect with clientele in the new normal.
Standing Out From the Crowd: Investor Selection Criteria in 2021
February 10, 2021
When the COVID-19 pandemic hit, many investors began to hold their funds back and we're waiting to see how things unfold. But at the same time, crisis often precedes opportunity -- and while M&A activity was down overall last year, when you look at the data more closely you will see a flurry of activity in one sector: e-commerce.
E-Tailers Squandering a Fortune in 'NUMO' False Declines
February 9, 2021
Is your list of new business customers falling short due to issues with their rejected credit approvals? New User Missed Opportunity or "NUMO" is a growing problem for e-commerce vendors. It is caused by false payment declines based on a lack of access to current consumer data by the rating agencies. But you can fix this problem.
B2B Payments Industry Trends to Watch in 2021
February 5, 2021
At the start of 2020, it's doubtful that anyone would have guessed how much the pandemic would change almost everything. With that mindset, it almost seems ironic to make predictions. Still, some clear trends in B2B payments have emerged from the events of the past year that are likely to unfold over the next twelve months. Here are some payment automation trends to watch for this year.
Practicing Productivity to Empower the Workforce
January 27, 2021
Finding the right productivity system means understanding one's situation, goals, and needs -- and then using that system consistently until it starts to have beneficial results. The E-Commerce Times spoke with productivity experts to get their perspective on apps, platforms, and techniques that help organizations and individuals become more efficient.
The New Era of Cashless, Invisible Payments
January 21, 2021
While it was already underway prior to the pandemic, the worldwide shift to digital payments has been accelerated by the crisis. This new cashless concept and the related back-end changes by banks to adopt real-time payments are becoming increasingly popular; and have set into motion the potential for a ripple effect throughout the e-commerce ecosystem.
Coffee Sales 2.0
January 18, 2021
Coffee is one of the most widely consumed beverages in the U.S. and worldwide. As the market grows -- and becomes more competitive -- coffee companies are coming up with more creative ways to get their products to online consumers. The E-Commerce Times recently spoke with coffee and e-commerce experts to get their views on what's involved in successful online coffee sales.
Winning on eBay the Perfect Part for These Young Entrepreneurs
January 5, 2021
An intense knack for technology throughout middle school and high school where he repaired classmates' phones and gaming devices set the stage for entrepreneurial success for Adam Zinker, founder and CEO of The Perfect Part. That passion -- and a family loan of $4,000 seed money -- drove his technology logistics company over the last nine years to become the sixth-largest eBay company in North America.
Consumers of All Ages Still Struggle on E-Commerce Sites
November 12, 2020
Online shoppers face myriad basic obstacles, including not being able to complete a purchase transaction. Research by customer engagement firm goMoxie shows that consumers across all ages, genders, and regions in the U.S. struggle to complete basic tasks on retail websites. Most are more likely to abandon the experience or switch to a competitor rather than seek assistance.
The Pros and Cons of Dedicated Internet Access
November 5, 2020
Although DIA can have a steep price tag and some installation complexity, most companies will opt for a dedicated connection at offices or data centers with mission-critical operations. Let's explore the benefits of a DIA circuit, as well as some potential considerations and drawbacks, to help determine if dedicated Internet is something your business should consider.
Email Still Sells for Digital Marketers
November 5, 2020
The "2020 State of Email, Fall Edition" report from email marketing firm Litmus found that 77 percent of marketers said email is one of their two most effective marketing channels. Additionally, 78 percent of marketing executives indicated email marketing is vital to the overall success of their company, a seven percent increase since last year.
The Pandemic's Effect on Gift Giving: Is Your E-Commerce Business Ready?
October 23, 2020
For all the ways the COVID-19 pandemic has affected our online shopping behavior in 2020, add to the list: holiday gift giving. As e-commerce retailers, we should prepare for a surge in online gift purchases and also an increase in gifts delivered directly to the recipient. Here are ten ideas that e-tailers can use to rethink the gift-giving experience this holiday season.
Rural America Is the Next E-Commerce Frontier
October 21, 2020
E-commerce is not yet every rural community's Holy Grail for shopping. Many local rural retailers are strangers to e-commerce, and the home delivery routine for rural customers is often very different from the opportunities enjoyed by suburban and city consumers. If stores in rural America want to keep customers happy and healthy, transitioning to e-commerce is key.
The Strive to Survive a COVID-19 Holiday Shopping Season
October 19, 2020
The upcoming holiday season is looking much different than anyone would have suspected this time last year. Forget about the customary long lines to buy gifts for loved ones and friends this year -- if you can even find a store that is open. All of these changes make it critical for marketers to adapt in an effort to recover lost sales and attract new customers.
The WFH Evolution of the Home Office
October 12, 2020
More people than ever now work from home as a result of the pandemic, and this shift has necessitated a rethinking of how home offices are designed and furnished. The E-Commerce Times checked in with providers of workspace furniture and accessories for insights on how the adaptation to WFH has affected home office setups.
G Suite Rebranded as Google Workspace
October 7, 2020
Google has announced its rebranding of G Suite as Google Workspace, along with its newly integrated desktop environment that is designed for enhanced collaboration and communications, marking its latest bid to challenge Microsoft 365. Google Cloud officials said the Workspace environment will create a new user experience that integrates meetings, docs, messaging and tasks in a more productive, secure and collaborative environment.
Supply and Demand: A Moving Target for E-Tail Marketers
October 1, 2020
Marketers must adapt to changing circumstances. They also have to play better hunches when handling supply and demand issues. In this constantly changing marketplace, supply and demand are moving targets. So why are advertisers not fully capitalizing on the new situation? Many marketers have not yet figured out how to do so.
Cybersecurity Assessment and the Zero Trust Model
October 1, 2020
Instead of legacy security models that differentiate a "trusted" interior from an untrusted external one, zero trust instead assumes that all networks and hosts are equally untrustworthy. Once this fundamental shift in assumptions is made, you start to make different decisions about what, who, and when to trust, and acceptable validation methods to confirm a request or transaction is allowed.
New Service Relays Customer Texts to In-Store Phone Lines
September 29, 2020
Curbside pickup has become a necessary option to offer customers since the onslaught of COVID-19. In fact, some shoppers will not consider doing business with a retailer or restaurant that does not offer curbside service. The TextMeAnywhere solution helps make the associated logistics to service curbside easier to execute for small businesses.
Do's and Don'ts for SMB Cybersecurity Safety
September 17, 2020
The stampede from offices to working from home has strained IT security teams to their limits. As a result, SMBs find they need to get more bang for fewer bucks to fight off cybersecurity threats. However, even IT departments with limited resources can implement foundational strategies to address network security issues, and lay the groundwork for future investments.
Fall Ramp-Up
September 15, 2020
Technology's fall selling season is gearing up for year-end as it always does, coronavirus or not, and the CRM industry follows suit with some mods. The majors like Salesforce and Oracle, as well as fast followers like Zoho, are in hot pursuit of what's new -- and they're betting new in this context means a process orientation, not simply delivering new products, features, or functions.
A Unique Moment in Time for E-Commerce
September 14, 2020
E-commerce is experiencing rapid growth with no sign of slowing down. Retailers and brands are finding that the new normal in retail and e-tail marketing is much like trying to hit a moving target. They have to take a refined aim and build in some lead time. This marketing strategy requires businesses to adjust their digital infrastructure and tactics. Otherwise, they will miss the target as consumers prepare for their holiday marketing and ad campaigns.
Tech's Role in the Future of Restaurants
September 9, 2020
While changes in the restaurant industry have been in response to what is hoped to be a temporary crisis, it's likely that dining establishments will never again operate exactly as they did before coronavirus. Along with altering their physical designs to accommodate the demands of the pandemic, eateries must also turn to new models for order taking, making deliveries, and payment processing.
Amazon Vendors: Look at Direct Fulfillment Right Now
September 2, 2020
Amazon recently confirmed that it is facing fulfillment center capacity limitations. This is one reason why its Direct Fulfillment program that allows vendors to ship directly from their warehouses to their customers, is going to become increasingly prevalent. Amazon sellers should prepare to adopt Direct Fulfillment immediately. But why is this the perfect moment, and how can its benefits be maximized during the remainder of 2020?
Software Piracy Spreading With the Virus
September 1, 2020
Software piracy involves much more than businesses and consumers using illegal copies of computer programs. What lurks within the pirated copies is often rogue code -- malware -- that can be just as deadly to computers and users' finances. Software companies are reporting that piracy has increased 20 to 30 percent due to COVID-19.
CRM is Failing: It's Time to Transition to CXM
September 1, 2020
Centralizing all tools and customer-effecting services into one system delivers great efficiencies for businesses. However, enabling customers to have the same experience in real time is the difference between a CRM and CXM. CRM Buyer pursued the potential transition process -- and the impact of both CRM and CXM products -- in a conversation with Thryv VP Ryan Cantor.
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