Recent research shows that employees are well aligned with the directions and goals of their companies, and that they are competently led and respect their bosses; but the technologies they use leave a lot to be desired. This includes CRM, and too often the functionality that their currently installed CRM doesn't offer. Consequently, the changes Salesforce just introduced in its Marketing Cloud could not have been more timely.

I've been covering video conferencing since before we called it video conferencing. It has been an exciting and somewhat painful technology to watch because it seemed like everyone in the segment fundamentally didn't understand that if you don't have interoperability and didn't focus on ease of use, it wouldn't work. Let's talk this week about why Microsoft Teams is trending to be the new standard for video collaboration.

Two separate teams of academic researchers have published papers describing flaws in Intel's Software Guard Extensions. SGX enhances application security by letting developers partition sensitive information into enclaves with hardware-assisted enhanced security protection. The aim is to protect application code and data from disclosure or modification.

Apple plans to announce a new processor for its Mac computer line at its virtual World Wide Developers Conference later this month, according to a report. The company will begin using an ARM chip based on Apple's A14 processor, which will be featured in the next iPhone. The computers will continue to use macOS and not Apple's mobile operating system, iOS.

CRMification is the process by which the culture absorbs CRM technology, processes and techniques to achieve some kind of new utility for getting things done better, faster and cheaper. Today we should add safer too. Another way to state it is that CRM is a disruptive innovation in the culture. The next normal will have something to do with CRM.

Consumers and companies worldwide have ramped up online ordering for software products and digital goods as they struggle to improve productivity and security while working remotely and spending more time at home. The sharp spike in online commerce aligns with the timing of the current global pandemic. Software-based offerings accounted for the highest levels of growth.

In today's evolving business environment, every operational decision is critical -- and that includes best practices for managing the customer journey. The CRM platform is an integral part of the process. In fact, 91 percent of companies with more than 11 employees use a CRM system. Because of the time it saves and the structure CRM delivers, it can seem daunting for businesses to make a switch.

IBM's latest effort to solve global problems has evolved from a focus on catastrophic events, which increasingly are caused by climate change, to climate change itself. It is a huge jump to go from dealing with the symptoms of a problem, which generally is relatively easy, to dealing with the causes, particularly global scale. However, it is critical for a sustained impact.

After several years of building and testing previews, Microsoft has announced the general availability of its Azure Sphere secure IoT service. Microsoft first introduced Azure Sphere in 2018, opting to use its own version of a Linux operating system instead of Windows 10 to drive its new Azure Sphere OS to securely connect Internet of Things devices.

The open source software movement has evolved dramatically over the past two decades. Many businesses that once considered open source a threat now recognize its value. In spite of increased enthusiasm among enterprises, consumer interest by and large has not materialized. With large companies increasingly embracing open source, what does it mean to be a part of the FOSS "community"?

CRM is an industry that's been full of turning points, and I think it is at another. There have been many smaller turns, like the additions of analytics, social media and process flows. However, to get a sense of this point in time, I think you have to go all the way back to the turn of the century and the rise of cloud computing. The cloud was important as an economic marker in some unique ways.

We asked ECT News Network's roundtable of industry insiders to reflect on their own personal tech preferences, to speculate on what popular gadgets may vanish from use in the next decade, to consider the role of wearable health tools -- and then to expand the discussion to the health of the planet, tech advances in traveling on it, and the prospect of leaving it altogether.

Canonical is deploying a scalable Android-based operating system for mobile and desktop enterprise applications from the cloud. The company just announced its Anbox Cloud containerized workload platform. Anbox Cloud allows apps to be streamed to any operating system or form factor. Its uses include cloud gaming, enterprise workplace applications, software testing and mobile device virtualization.

As most security pros know, application containers -- Docker, rkt, etc. -- and the orchestration elements employed to support them, such as Kubernetes, are used increasingly in many organizations. Often the security organization isn't exactly the first stop on the path to deployment of these tools. If it was in your shop, consider yourself one of the lucky ones.

Arduino announced a new low-code Internet of Things application development platform at CES 2020 in Las Vegas. It also introduced the low-power Arduino Portenta H7 module, a new family of Portenta chips for a variety of hardware applications. Arduino has achieved prominence as a go-to developer of an innovation platform for connecting IoT products.

If 2019 was the year we identified the most acute challenges facing various industries -- in the form of macroeconomic trends as well as industry-specific factors -- 2020 will be the year we confront those issues. For most companies, this looks like addressing a skills gap that grows at the same rate technology progresses. This is to say, in the tech industry, it's a gap that grows quickly.

China has issued an order that all foreign-made computer equipment and software be removed from government offices and public institutions within the next three years. China has estimated that upwards of 30 million pieces of hardware will need to be replaced. This is just the latest salvo in the ongoing trade war between the United States and China, the world's two largest national economies.

Among the highlights of Amazon Web Services re:Invent are three announcements that strengthen its presence in the enterprise hybrid IT infrastructure market: AWS is teaming with Verizon to deliver 5G edge cloud computing; the first AWS Local Zone is located in Los Angeles; and AWS Outposts are generally available. These moves "close some huge competitive gaps," observed tech analyst Rob Enderle.

During the recent SC19 supercomputing conference, the top semiconductor and systems vendors discussed and demoed the highest-performance computing solutions in the world. While it's easy to imagine these platforms solving some of the most challenging problems, and simulating everything from the human genome to climate change, there are thousands of other applications that can benefit as well.

If you're like most security pros, chances are you're starting to get frustrated with microservices a little -- or maybe a lot. Microservice architectures -- that is, architectures that leverage REST to build a number of small, distributed, modular components -- are powerful from a software architect's point of view. Want to make a change to a component quickly? Add new functionality?

Flaws in Amazon and Google smart speakers can expose users to eavesdropping and voice phishing. Researchers at Security Research Labs discovered that developers could create malicious apps for the Amazon and Google platforms to turn the smart speakers into smart spies. Using the standard development interfaces for the platforms, the researchers found a way to request and collect personal data.

Now would be a good time to put Zoho on your radar if for some reason it isn't there already. The Austin-based company just announced Catalyst, a developer environment that helps programmers and others to speed development of apps and microservices with capabilities inherited from Zoho's apps portfolio. Catalyst is based on the company's internal development tools.

As part of National Cyber Security Awareness Month, the National Cyber Security Alliance is advising all computer users to "Protect IT" by taking precautions such as updating to the latest security software, Web browser and OS. The nonprofit public-private partnership, which works with DHS and private sector sponsors, advised computer users on ways to protect their personal data.

New versions of operating systems are usually about slick interfaces and improved performance, but that's not what Apple was flogging about macOS Catalina upon its release. One of the hot new additions in the OS is Apple Arcade, a game subscription service featuring a batch of new, exclusive games. Also bolstering macOS Catalina's entertainment chops are new music, podcast and TV apps.

The software development lifecycle reminds me of the proverb of the three blind people confronting an elephant. One grabs the trunk and says it's a snake, another touches a tusk and says it's a spear, while the third feels its side and calls it a wall. The moral of the proverb is that perception has a lot to do with perspective. For a long time, the perspective on software was that it was a cost.

As more Web traffic comes from mobile devices -- particularly traffic to e-commerce sites -- it's becoming ever more important for businesses to have content that loads onto small screens easily, quickly and effortlessly. To some degree, native mobile apps until now have filled that need, but they must be downloaded, and their functionality may have significant limitations.

From e-commerce to banking applications to healthcare systems -- and everything in between -- if it's digital, users expect it to work at every interaction, and on every possible platform and operating system. However, despite the need to provide a digital experience that delights, Gartner research suggests that only 18 percent of companies are delivering their desired customer experience.

A new collaboration between Dell Technologies and Google has produced the world's first enterprise-class Chromebook. The companies have announced their partnership to bring new capabilities and services to Dell's Unified Workspace strategy. Google launched its Chrome Enterprise capabilities in 2017 to give enterprises critical features like advanced security protections and fleet management.

They say that the key to good security is constant vigilance. As a practical matter, this means that it's important for security and network pros to pay attention to two things: changes in the threat landscape, so they can be on the alert for how their systems might be attacked; and changes and developments in the technologies they employ. These consequences matter quite a bit.

AI applied to healthcare includes a collection of technologies that enable machines to sense, interpret, act and learn. AI implementations for digital health can be relatively simple when they are focused largely on personal patient engagement, or vastly complex when working with big data sets, highly specialized diagnostics, and the workflows of multiple highly complicated organizations.