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Creeping Decentralization and CRM
December 13, 2017
One of the big stories of next year might be decentralization. Decentralization is what it sounds like: pushing centralized processes and decision-making to the periphery, where it is believed people can be more effective at dealing with whatever is on tap. Western democratic capitalism runs circles around Soviet style centralized command-and-control economics.
The Tech Wars of 2018
December 11, 2017
We are coming up to the end of the year, and it's a good time to look forward. Stepping outside of politics and the obvious war between the Democrats, Republicans and common sense, there is the war between Amazon and Google, which likely will redefine the growth of digital assistants. There's also the war between Intel and Qualcomm in the personal computing arena.
Cool Effect
December 8, 2017
Dreamforce is a bit like a holiday feast in that there are usually leftovers to savor. One of the stories that didn't get enough attention was Salesforce's path to becoming a carbon-neutral company. Time to savor it. Salesforce has made a monumental effort to switch to green electricity generation and ensure that its buildings and business processes are as light on the planet as possible.
The Return of Industrial Espionage and the Building New Wave of Scandals
December 4, 2017
As powerful men drop like flies due to their inability to resist abusing their authority, it's clear that the problem is widespread. Similarly, it's likely that we'll find the problem of alleged industrial espionage is not limited to Uber. You see, when people misuse authority -- and the sexual harassment problem is a massive misuse of authority -- folks typically don't just misuse it in one area.
CPQ's Other Life
November 30, 2017
Configure, Price, Quote systems have a name problem. When they debuted, their basic functions gave a name to the category that was self-explanatory, and it fit well. As with any good idea in technology, however, frequent use brought with it demand for more functionality that quickly outstripped the technology's charter -- a happy problem.
The Fake News Fueling the Uproar Over Self-Driving Vehicles
November 27, 2017
It may seem obvious that a major consequence of self-driving trucks would be a lot of unemployed truck drivers, but the reality -- at least for those who drive tractor trailers -- could be better jobs. Autonomous vehicles have massive potential benefits. Models suggest that in the U.S. alone, between 30 thousand and 40 thousand lives would be saved annually.
BlackBerry: The Most Important Mobile Company of the Future?
November 20, 2017
If you are like many, when you saw this headline you likely were surprised BlackBerry was still around. As BlackBerry phones left the market, the company fell out of sight. However, behind the scenes it has been moving into industries like automotive. Also, it remains the leading vendor providing mobile security to our politicians, military personnel and major corporations.
Gadget Ogling: A Waterproof Reader, a Phone That's Got Game, and Gloves That Make Paying Up Comfy
November 14, 2017
One of the great joys of reading is that you can do it anywhere. A relaxing bath is a prime opportunity for getting through a few chapters, but woe betide those who let their paperback slip into the tub or accidentally splash water into the most delicate part of an e-reader. And, lo! Amazon has a solution with its Kindle Oasis. The device can survive in fresh water up to a depth of two meters for as long as an hour.
Take Linux and Run With It
November 14, 2017
"How do you run an operating system?" may seem like a simple question, since most of us are accustomed to turning on our computers and seeing our system spin up. However, this common model is only one way of running an operating system. As one of Linux's greatest strengths is versatility, Linux offers the most methods and environments for running it.
Why Are Tech Companies Trying to Kill Us?
November 13, 2017
This is the question that keeps me up at night after seeing the news of Russian influence through social media, and the rapid rise of road deaths due to smartphone use. I wonder if the executives in these firms understand not only that dead customers don't generate revenue, but also that some of the victims could end up being their own kids, spouses or parents.
Driving Digital Transformation by Making Citizen Developers Heroes
November 10, 2017
Corporate executives know that if they don't transform their companies into digital enterprises they're going to be at a significant competitive disadvantage. Yet many corporate leaders have been unable to make significant progress transforming their organizations. Many executives have found that changing their corporate cultures is a lot harder than adopting cloud-based applications and services.
Dreamforce Pivot
November 9, 2017
Dreamforce 2017 is in full swing this week in San Francisco, which means that Salesforce is changing, shedding a skin to reveal a new and improved creature. This time, rather than announcing a new cloud or a mountain of technology, the company seems focused on improving what it has and delivering a tighter and more powerful solution set for a future that's just emerging.
Nvidia Containerizes GPU-Accelerated Deep Learning
November 7, 2017
We often talk about hybrid cloud business models, but virtually always in the context of traditional processor-bound applications. What if deep learning developers and service operators could run their GPU-accelerated model training or inference delivery service anywhere they wanted? What if they could do so without having to worry about which Nvidia graphics processor unit they were using?
Dilbert vs. Trump: Why False Facts Have Power
November 6, 2017
We've been having a lot of interesting weeks since the presidential election, making more than a few of us wish for simpler times. One of the most interesting things I've read of late is by Dilbert creator Scott Adams, who predicted the election outcome and tied it to Trump's brilliant use of intentional false facts, which he used to dominate the news up to the election.
Oil Patch CRM
October 31, 2017
A recent story chilled me to the bone. The headline supplies all the reasons: "Saudi Arabia's Grand Plan to Move Beyond Oil: Big Goals, Bigger Hurdles." At first glance, this doesn't ring any CRM bells, but maybe it should. Why would any business or business-state contemplate moving out of its sweet spot if it weren't required to? What happens to the customers that have become dependent?
Fake News: Amazon Wants a Key to Your House
October 30, 2017
I'm getting tired of headlines that present something you might want to do as something you'd have to be crazy to do. Last week was a case in point: Headline after headline shouted out that Amazon wanted to get a key to your house. The initial reaction was hell no -- but the reality is far more nuanced. You see, there are a lot of folks who live in places where their front entrance isn't secure.
E-Commerce Firms: Get Ready for New Privacy Laws
October 24, 2017
The Federal Trade Commission regulates privacy in the United States, and under the FTC rules, a website need not have a privacy policy at all. However, a website must comply with and not violate its policy if it has one. ifeLock learned that lesson the hard way when " target="_blank">the FTC sued it for failing to abide by its privacy policy. How do other countries' privacy laws apply to U.S. businesses?
Fighting Off the Harvey Weinsteins of the World Through Technology
October 23, 2017
Harvey Weinstein just went from most powerful man in Hollywood to punching bag -- and while he deserved this, perhaps greater attention should go toward taking aggressive measures to prevent future Weinsteins -- and there will be future Weinsteins. We need to stop acting surprised when this stuff comes out and instead take stronger steps to prevent this kind of thing in the future.
Counting Down to ASC 606
October 19, 2017
There will be little New Year's Eve celebrating but perhaps a lot of morning-after hangovers for U.S. businesses that haven't begun preparing for ASC 606, the Financial Accounting Standards Board's new rules about revenue recognition. They are set to go into effect on Jan. 1, 2018. The news is much the same for Europe, though there the rule's name is "IFRS 15." The change is hard to do.
Salesforce's IoT Strategy
October 16, 2017
Salesforce is a large and well-disciplined development company. It's pretty good at marketing too. It continues to innovate in all product areas, from core platform to applications, and the one criticism I'd make is that it's information overload at times. Lately Salesforce has made a big deal of adding its AI product, Einstein, to every application area to provide insights and stack rank options.
Could HP and Dell Get Together Again?
October 16, 2017
Technology companies tend to have very fickle relationships. For instance, Microsoft helped launch Apple, worked to kill the company, provided money to save it, and then got its butt kicked by it. Dell first partnered with EMC, then competed with it, then bought it -- and the CEOs remained friends throughout. Dell and HP have had a rather interesting relationship as well.
Salesforce Reshuffles SaaS, PaaS in Internet of Things and AI
October 13, 2017
It can be a full-time job trying to keep up with Salesforce's newest cloud offerings. However, it is always worth the effort, because the company's pronouncements are often early bellwethers of the future direction of the software industry. This has become particularly true with respect to the company's evolving efforts to penetrate and gain a prominent position in the AI and IoT markets.
Google Pixel 2: 8/10ths of an Apple-Killer Strategy
October 9, 2017
What would it take to cause Apple to fail? While Steve Jobs was alive, the prevalent belief was that it would take his removal from the company. That has happened, but Apple's valuation and reserves are higher. Although the foundational element was removed, no one really went after Apple hard until last week, when Google launched a comprehensive strategy that clearly targeted the company.
With the Shell, You Can Go Wild(card) and Follow Your Pipe Dream
October 6, 2017
There is more to the shell than commands composed of alphanumeric characters. In addition to those familiar programs, there is a whole host of processing tools hiding behind the symbols of a standard keyboard. To say nothing of their incredible potency in combination, each one is so powerful on its own that it helps to take a methodical approach to get familiar with them.
Gadget Ogling: Same Old Apple
October 6, 2017
Watching Apple's product announcement showcase is a bit like celebrating New Year's. People from all over the world are drawn to this annual event with the promise of something new and exciting, a vision of tomorrow and untold promise. Yet the more it comes around, the more disappointed we are. That promised kiss from a stranger at midnight is a dud. Our best intentions fall by the wayside.
Show Season
October 4, 2017
Autumn officially kicked off about a week ago -- not with some celestial convergence but with show season, with companies like HubSpot and SugarCRM holding conclaves of their faithful. This is traditionally the beginning of attempts at closing the calendar year on a high note, as CRM vendors work to garner customer dollars based on the promises of new technologies unveiled at conferences.
'Invisible' Technologies: What You Can't See Can Hurt You
October 3, 2017
There are times when it seems like technology can work almost too well. Now, if working too well sounds to you like an impossibility, reflect that there's more to a technology than end-user experience. In addition to the experience of using the technology, there are other considerations that play a role: things like maintenance, operations and ongoing support.
Anticipating the Smart World of 2027: A Billion Cameras and AI, Oh My...
October 2, 2017
Nvidia went to China last week and made a series of interesting announcements having to do with smart cities and autonomous cars. IBM made an announcement on advancements in tying the Weather Channel to its Watson artificial intelligence engine, and improvements in targeted marketing. We also found out about Oculus' Fall in Love VR project which is kind of like the The Bachelor.
Microsoft Digs Deeper to Bankroll Open Source Initiative
September 29, 2017
Microsoft this week became a premium sponsor of the Open Source Initiative, adding more financial heft to its growing commitment to the open source software movement. The company's new financial support will not translate into any special influence in the organization's decision making, noted OSI General Manager Patrick Masson. "OSI Corporate Sponsors have no role in OSI governance," he said.
Digital Hub Returns
September 28, 2017
Digital Hub is not a new idea. It's been percolating for a few years, and its roots can be traced to Dublin, Ireland, where in a cluster of eight buildings, there exists what might be the original hub. In Dublin, it's made up of 97 companies employing 725 people, and it was given a jumpstart by the government in 2003. Elsewhere, we might be more attuned to the idea of a tech incubator.
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What is the most consequential impact of social media on society today?
It has opened up valuable new channels for civil discourse.
It has destroyed the meaning of "truth" and "fact."
It has made people stronger by facilitating grass roots activism.
It has deepened divisions among groups with opposing views.
It has made it easier for people to support and help each other.
It has made it easier for people to humiliate and hurt each other.