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Can Amazon Reinvent the Shopping Experience?
June 27, 2017
There is little doubt that the Internet has altered the way U.S. consumers think about shopping. E-commerce sales grew 15.6 percent in 2016 and now account for 11.7 percent of all retail sales, according to recent reports. Amazon accounts for a whopping 43 percent of those e-commerce sales. Amazon, in particular, has changed the way consumers think about e-commerce sales, or etail.
Where FinancialForce Fits
June 26, 2017
FinancialForce held its first big time user conference in Las Vegas last week, headlined by new CEO Tod Nielsen. The company seems to be telling us that it is adjusting course in an effort to create a new category aligned with enterprise resource planning, but very much for this century. The key concept is services, which must be explained.
Sudo or Sudo Not, There Is No (4th) Try
June 24, 2017
If you're a Linux user, at some point in some tutorial or troubleshooting guide you've more than likely encountered Linux's magic word: "sudo". A casual observer probably can tell you that it's used to access restricted functions on your computer, but there is much more to it than that. My hope is that by taking a moment to learn about the power of "sudo", you will be better equipped to use it.
3 WannaCry Talking Points to Win Security Buy-In
June 21, 2017
By this point, most technology practitioners -- and nearly all security practitioners -- know about WannaCry. In fact, you might be sick of people analyzing it, rehashing it, sharing "lessons learned" about it, and otherwise laying out suggestions -- in some cases, contradictory -- about what you might do differently in the future. The level of unsolicited advice can border on the annoying.
Savvy Marketers Don't Ditch the Non-Digital
June 20, 2017
A good motto for modern marketing would be, "When in doubt, check the data." Perhaps an even better one would be, "When not in doubt, check the data to see if you should be." There's never been a time when we've had such an ability to compile, collate, analyze and understand marketing data. It's not possible to get by on intuition -- even if it's rooted in deep experience and personal knowledge.
The Art of Manipulation and Misdirection
June 19, 2017
Last week, I listened to an economist talk about Apple's complaints that Qualcomm had charged Apple too much for access to patents. What was fascinating was that Apple had folks focused on the 5 percent Qualcomm had charged it instead of on the massive profit that Apple made on each phone. The price of the iPhone 8 likely will be well over $1,000 -- but it could cost well under $500 to build.
Securing Your Linux System Bit by Bit
June 13, 2017
As daunting as securing your Linux system might seem, one thing to remember is that every extra step makes a difference. It's almost always better to make a modest stride than let uncertainty keep you from starting. Fortunately, there are a few basic techniques that greatly benefit users at all levels, and knowing how to securely wipe your hard drive in Linux is one of them.
Salesforce Parallelism
June 12, 2017
For several years now, Salesforce has built distinct product lines that all work off the same platform and can integrate in interesting ways. There are product lines for the enterprise, small and mid-sized businesses, business-to-business firms and business-to-consumer operations -- and probably some others that I haven't considered. The rationale for all of these new products is simple.
Gadget Ogling: Apple at Home
June 12, 2017
The battle for your home just got a little more intense as Apple pulled back the curtain on HomePod, its smart speaker that seeks to hold dominion over your home empire and all the gadgets that reside within. HomePod holds a 4-inch woofer and seven tweeters, and it has six microphones to pick up your voice commands for Siri, wherever you happen to be in the room.
Hearing Crickets at Apple's WWDC and a Pin Drop in the Senate
June 12, 2017
The two mammoth events last week were the Apple WWDC keynote and ex-FBI chief James Comey's appearance at a Senate committee hearing. Now I'm sure a lot of folks didn't have the time to watch both events -- and particularly for the Comey event, I'm sure the coverage has the right and the left believing very different realities. Apple is becoming more and more like a typical tech firm.
The [xxx] Economy
June 6, 2017
While sitting in the audience at Zuora's recent Subscribed event, I couldn't help contemplate the meaning and progress of what was once a set of words that didn't roll off the tongue. I am talking about the "subscription economy" -- and it's really something. The data coming in from a variety of sources shows how rapidly subscriptions have become a big part of our lives, and why not?
Seeding the Next Generation of Consultancies
June 6, 2017
There's been a lot written recently about how artificial intelligence, machine learning and automation are going to displace millions of workers. However, these powerful new technologies already have spawned a surge in demand for a new wave of highly skilled consultants to help organizations capitalize on the added business opportunities resulting from the latest innovations.
Managing Commissions to Boost Sales Productivity
June 5, 2017
Ask salespeople and they'll tell you: They don't have enough time in the day to sell. That's not because the laws of physics cause salespeople to move through time faster than the rest of us -- it's because salespeople are pulled in many directions over the course of a day, cutting into their selling time. Actual selling takes up just 36 percent of the average salesperson's time.
The Max-Q: The Coolest Thing Out of Computex
June 5, 2017
I didn't attend Computex this year, and that was sad for everything but my budget, because there was a ton of cool stuff announced at the show. Dell, HP and Lenovo showed off new designs that were both attractive and compelling. Mixed-reality headsets hit; based on Intel and Microsoft technology, they were far more affordable than the strong virtual reality stuff already in market.
PCs Shine Again, but for How Long?
June 1, 2017
Just when PCs looked to be dying a slow, painful death, they became interesting again. As expected, this week's news coming from Computex is flush with new PCs and PC technologies, but is it enough to reinvigorate a market that has faced declining sales since 2011? The market peaked at just over 365 million units annually, and fell to 269 million units last year. So, why all the excitement?
Hacking and Linux Go Together Like 2 Keys in a Key Pair
May 31, 2017
Ever since taking an interest Linux, with the specific aim of better understanding and enhancing my personal digital security, I have been fascinated by hacker conferences. As soon as I learned of their existence, I made a point of keeping tabs on the major conferences so I could browse through the latest videos in their archive once each one wraps up. I thought that was the closest I would get.
Building a Sales Team by the Numbers
May 30, 2017
I don't know why more subscription vendors don't do this. Subscription companies collect mountains of data from their customers, and analyzing the aggregations can deliver profound insights virtually for free. Yet too often subscribers are reluctant to let their data be stripped of identifying characteristics and used for research. Too bad, because there's gold in that big data.
Will Future Autonomous Cars Fly Like Birds or Tunnel Like Moles?
May 29, 2017
It is kind of amazing how much advancement is going on in the autonomous car space. A year ago, we were mostly talking about cars that seemed comparatively boring, because they just drove on the surface. How quaint -- how 2016. Now when we mention "boring," we may be talking about Elon Musk's new underground tunneling idea. However, a little company called "Airbus" disagrees.
How Deep Learning Could Fix Trump and Healthcare
May 22, 2017
Nvidia earlier this month launched a massive new push for intelligent machines, including what is likely the most expensive volume workstation in the world designed for this purpose. IBM, which has a tight relationship with Nvidia, launched a quantum computing processor that has a good chance of massively increasing the speed and intelligence of thinking systems.
Intertwining Artificial Intelligence With Blockchain
May 18, 2017
Except for those folks living under rocks, everyone knows about or at least has heard of bitcoin. However, not everyone understands the technology of bitcoin, which extends well beyond Internet-based currency. For the rock people, bitcoin is an Internet-based currency that allows for transparency with respect to each transfer of the currency through the use of a distributed database.
E-Commerce Gets the Einstein Treatment
May 17, 2017
E-commerce brings together several themes that relate to our current fascination with artificial intelligence, machine learning, bots, mobile technology and the like. It's actually more than that, because it represents an underserved part of CRM. Until fairly recently, there were few tools that retailers could use to reach online customers for marketing and sales.
3 Ways Your Sales Organization Should Prepare for AI
May 16, 2017
AI is a trend, and it's always nice to be trendy, but as great as CPQ is, it's still only one source of data. Without sufficient data, AI is extremely limited. It's like allowing your toddler to learn only about colors: The kid might be a whiz with colors, all right, but without context -- in other words, more data -- that information won't make any sense.
Dell's 'Alice' Will Guide Women Through VC Wonderland
May 15, 2017
One of the interesting things at Dell EMC World came from Karen Quintos, the most powerful woman at Dell. Karen is responsible for its Entrepreneur in Residence program, which focuses on equipping and helping woman entrepreneurs. Dell Technologies apparently has created "Alice," a female-focused artificial intelligence focused on helping support and drive innovative firms backed by women.
Gadget Ogling: Amazon Gives Fashion Advice, Snacks Get Musical, and Coffee Tables Get Smart
May 11, 2017
Amazon's Echo system, which brought the company's Alexa assistant to tables and countertops as a hub for your home, now has evolved into something a little more visually minded. I don't mean the brand new Echo Show -- it's the Echo Look that has caught my eye. The Echo Look has a built-in camera that captures both audio and video. Amazon wants you to use it to help you choose your outfits.
Big Accounting Deal
May 10, 2017
CFOs have a new 800-pound gorilla sitting in the corner, as if they needed another one. Actually, the really lucky ones who oversee operations in Europe and the U.S. will have two. ASC 606 and IFRS 15 are new accounting rules that describe in great detail how subscription vendors should recognize revenue beginning in December 2018, and we should all care about them.
What Internet-Connected War Might Look Like
May 10, 2017
A technician hurriedly slings his backpack over his shoulders, straps on his M9 pistol, and bolts out of the transport with his squad of commandos in a hail of gunfire. As soon as his team reaches the compound, he whips out a laptop and starts deploying a rootkit to the target server, bullets whizzing overhead all the while. Army Cyber Institute's recruits are training to do just that.
Surviving the Security 'Skills Desert'
May 8, 2017
If you've ever spent time in a desert, it may seem inconceivable to you that creatures actually can live there. The fact that animals not only survive, but also thrive in those conditions seems counterintuitive. In fact, a number of animals do so -- in many cases, they are aided by an array of specialized adaptations that allow them to leverage the environment to their advantage.
The Massive Unintended Consequences of Self-Driving Cars
May 8, 2017
Car residual prices are collapsing, based on an alert that crossed my desk last week, and it struck me that we haven't considered much the secondary impacts of having self-driving cars, and the changes that will result from turning automobiles into four-wheeled elevators. Many industry players are treating self-driving cars much like cruise control: a nice-to-have option.
Qualcomm May Seek iPhone Ban to Retaliate Against Apple
May 5, 2017
Qualcomm plans to ask the ITC to block imports of iPhones, according to a report. The move apparently was spurred by Apple's recent decision to stop making royalty payments owed under a licensing agreement between the two companies, which is the subject of a billion-dollar legal battle in federal court. "You can't pay something when there's a dispute about the amount," Apple CEO Tim Cook said.
Reinventing Online Marketplaces in the Cloud
May 5, 2017
In the cloud, showcasing the partner ecosystem in an online marketplace has become an imperative. Salesforce has been in the vanguard of this trend. Since its inception in 2005, the AppExchange has grown to include more than 3,000 partner solutions that augment Salesforce's growing portfolio of cloud services. AppExchange has strengthened significantly Salesforce's position in the marketplace.
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What effect is social media having on the current discussion of sexual misconduct?
It's enabling many more people to engage in serious discussions.
It's functioning mostly as an echo chamber.
It's giving everyone a voice.
It's creating much more divisiveness.
It's enabling a cultural re-education.
It's making my news feed so unpleasant I'm staying away.
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