To say we live in troubled times would be an understatement. It often feels like the politicians and executives who surround us are interested only in who can tell the biggest whopper while lining their own pockets and leaving their constituents and customers to pay the bills. I recently read that the real reason Jon Stewart stepped down from The Daily Show was that he was incredibly angry all the time.

The expanding world of Internet commerce likely will generate a corresponding expansion of data breaches, resulting in more e-commerce businesses becoming the targets of consumer class action lawsuits. Breach litigation has become more prevalent as a result of a perceptible legal trend favoring consumers. Courts have tended to allow lawsuits based on a lower threshold for establishing injury.

E3 had the usual hits and misses this year, and more drama than most of the games on the screens. With a strong lineup of first-party titles plus better third-party support, Nintendo is the comeback king. However, the battle for hardcore gamer dollars continues to be fought between Microsoft and Sony. With no new hardware news from the companies, this was another year about the games.

Nintendo called in fan favorites, including Mario and Smash Bros., at this year's Electronic Entertainment Expo in Los Angeles. Super Mario Party will be heading to the Nintendo Switch this October, joined by Fire Emblem: Three Houses and the giant robot combat game Daemon x Machina. However, it was Fortnite that arguably stole Nintendo's E3 Direct show.

A group of data, technology, digital services and other organizations have launched the AI Global Marketplace, an app store that will host more than 2,000 high-value AI assets focused on customer engagement and process intelligence problems for the banking, insurance, healthcare and digital commerce markets. Software assets will be based on the Cognitive Agent Modeling and Execution Language.

Sony gave PlayStation fans a hefty sampling of what's coming to its gaming consoles this year at E3. It gave them a long look at a relatively few offerings -- a marked contrast from Microsoft's deluge of titles. "Sony's E3 event was a break with tradition, an experiment to test the way it could present its first-party output to the media," said Piers Harding-Rolls, head of games at IHS Technology.

Microsoft made a big splash at the Electronic Entertainment Expo in Los Angeles with its announcement of more than 50 games for its Xbox One gaming console. Among the games unveiled by the company were 18 designed to run exclusively on Xbox, including Forza Horizon 4, Halo Infinite, Gears 5, Session, Below and Ashen.

Dell's most forward-looking people spoke about the future at Dell World a few weeks ago. One of the sessions I attended dovetailed with something that appears to be glaringly obvious -- to me, anyway -- which is that is that robots likely will be the next big technology wave. I then wandered around to find out what Dell was doing in robotics, and I couldn't find anything. Dell is not alone.

"By using gender-neutral terms, we might change people's minds about what jobs they're qualified for and have a chance of getting. Getting rid of gender-biased terms helps level the playing field," said Heather Reed, VP of business development for G2 Crowd. "There are different phrases that we use and don't even think about it," she said, "like 'right-hand man,' or 'manning up,' or 'chatty Kathy.'

Just when the European Union's General Data Protection Regulation, or GDPR, was about to go into effect, the United States Congress created the CLOUD Act. Without any public hearings, review or public comment, Congress passed the legislation as part of the $1.3 trillion government spending bill. The CLOUD Act changed the privacy provisions that previously were in effect.

The next version of Apple's mobile operating system, iOS 12, will include a new feature that allows you to customize the way Siri works with applications on phones and tablets. The announcement was one of the highlights at the kickoff of Apple's WWDC on Monday. Called "Siri Shortcuts," the feature lets a user define a phrase that will trigger a set of actions by the apps on a device.

With all the talk about cryptocurrencies, you might be wondering whether your e-commerce business should start accepting them as a form of payment. There is no simple answer to that question. It all depends on the type of business you have and your tolerance for volatility and risk. In any case, it's a good idea to understand what cryptocurrencies are and how they work.

Oracle has been on a security campaign ever since Larry Ellison openly began discussing the new "autonomous database" -- so called because it can manage itself, including self-patching and upgrading, without human effort. The hands-off database can eliminate human labor to keep it tuned and running, according to Oracle, greatly reducing the time between availability and implementation.

Apple has released iOS 11.4, the latest version of its mobile operating system, with some beefed-up features for its HomePod wireless smart speaker. The update allows users to create a stereo pair with two HomePods. It also supports multiroom streaming through AirPlay 2 connections. Music can be played in every room with a HomePod. It can be the same music in every room or tailored for each room.

I got a view of the future at HP's Innovation Center in Barcelona. The company has made some aggressive moves to blend its printing and imaging technologies to create products that will redefine our near-term future. HP also showcased capabilities that are something just short of magic. When you can transform what you can imagine into physical products, what else would you call it?

Salesforce CEO Marc Benioff described Facebook as the "new cigarettes" in a recent appearance on the TV show CBS This Morning and called for the U.S. to adopt a national privacy law like the GDPR, which just went into effect in Europe. "Maybe this is a time where the government has to step in and regulate not just that product but really our industry," Benioff said, referring to Facebook.

The popular first-person shooter video game franchise Battlefield, which made its debut almost 16 years ago, will return to its World War II roots this summer. Battlefield V was unveiled this week in an online presentation hosted by comedian Trevor Noah, who sat down with the game's development team and discussed what gamers can expect when the title arrives this fall.

The DoJ and the CFTC have opened a joint criminal investigation into price manipulation of bitcoin and other cryptocurrencies, according to a report. The illicit tactics reportedly being investigated include spoofing and wash trading. Bitcoin's share prices have been fluctuating wildly over the past year, ranging from $1,800 to almost $20,000, leading to rumors of price manipulation.

"There's this notion that software is primarily something you have to work for," said Jon Lee, CEO of ProsperWorks. "There's a lot of data entry, a lot of navigating screens and moving between different windows. Software as it was designed in the 1980s was a database for recording information. The trend you're seeing today is ... what if my software works for me?"

Health services vendors have been partnering with various organizations to gain a foothold in the cloud and to test out their solutions. One of the cloud's major selling points is security -- but it is not as safe as it's made out to be. Google Cloud "recently announced a significant expansion in HIPAA compliance across our portfolio of cloud products," noted Google Cloud's Joe Corkery.

The cloud offers a host of potential uses, according to the healthcare industry and academic medical center representatives who participated in a Healthcare Information and Management Systems Society survey. Application hosting was the top use, identified by 90 percent of the respondents. Disaster recovery and backup, and hosting application data were among other uses cited.

Cisco has reduced the poaching of endangered rhinos in Africa by a whopping 96 percent. This success comes at a time when kids appear to be increasingly at risk from rogue school shooters and the United States government seems deadlocked on gun control. The focus of Cisco's tech is on catching the poachers who kill around 1,000 endangered rhinos a year, rather than on taking away their guns.

Microsoft has introduced its new Xbox Adaptive Controller, designed specifically for gamers with disabilities. The new hardware can be used for game play with an Xbox One console or Windows 10 PC, and it offers Bluetooth plug-and-play compatibility. It supports Xbox Wireless Controller features such as button remapping, and it connects to external buttons, switches, joysticks and mounts.

U.S.-based providers of e-commerce resources, including cloud services, must release foreign-held customer information to law enforcement agencies under a new law. Providers have strongly objected to releasing customer information residing outside the U.S. for fear of violating the privacy laws of other countries. The providers noted a potential "staggering" loss of international customers.

NICE has debuted its NICE Employee Virtual Attendant, or NEVA, a process automation bot powered by the company's desktop automation technology. With chatbot capabilities, NEVA "is designed for both front- and back-office employees," said NICE VP Oded Karev, head of advanced process automation. Employees can use NEVA either to execute a complex business process or inquire about a process.

Hundreds of millions of dollars soon could start flowing into online betting emporiums due to a U.S. Supreme Court decision allowing states to regulate sports wagering. "Right now there's a tremendous black market for illegal, offshore sports book being offered to U.S. citizens," said Matthew Kalish, CRO of DraftKings. "We think it's in the range of $150 billion being waged that way right now."

Several countries -- including the United States, France and Germany -- have pointed a finger at Russia for meddling in their elections. Russia used social media as a big part of that effort. Facebook has been scrambling to win back the public's trust since the Russia and Cambridge Analytica scandal. However, it's not clear what exactly hostile nation states have been up to on social media.

Oracle -- or could we say "Autoracle"? -- has introduced more autonomous products, generally in keeping with what I see as a build-out of an information utility. The products include Autonomous Analytics, Autonomous Integrations, Autonomous Builder code generation and free premium service. The autonomous products broadly leverage a variety of analytics and machine learning tools.

All 49 members of the Senate Democratic caucus have expressed support for a resolution to save Net neutrality, introduced Wednesday by Sen. Ed Markey, D-Mass, under the Congressional Review Act. The CRA is a legislative tool that lets Congress reverse federal regulations via a simple majority vote. For the resolution to become law, it also would need support from a majority of House members as well as the president's signature.

Much of the discussion around sales and artificial intelligence has been outwardly focused. It's exciting to think about using AI to examine leads, sift through data, and help deliver answers that allow salespeople to close more and bigger deals. However, the excitement over using AI to organize customer information overshadows another use of AI that could be equally lucrative.