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Advanced Voice Response Tech Leading to Improved CX

Contact centers have been challenged the past year, most notably from labor shortages that have forced the industry into changing how it operates, how it staffs, and how it improves customer satisfaction and experience In response, many in the industry are turning to different...

BreachQuest Dissects, Publishes Pro-Russia Ransomware Group’s Internal Chat Logs

One such service is a Russia-based website which allows Conti's HR department to access the resume database for potential qualified candidates. An analyzed chat between Conti staffers involves a significant price change by the website that is discounted to Conti Interviewing a...

Big Tech Firms Move To Squash Deceptive Info on Ukraine Crisis

Meta, Facebook's parent company, has announced a new special operations center staffed by experts, including native Russian and Ukrainian speakers, to monitor the social network 24/7 to respond to issues in real time The company also added features in Ukraine and Russia to hel...

Russia-Linked Cyclops Blink Malware Identified as Potential Cyberwarfare Weapon

Identify and protect key staff who may be impacted by disruption associated with a widening of conflict in the Ukrainian area Secure externals security resources (more humans) when your workflows increase exponentially....

49ers Blitzed by Ransomware

"This is known as a 'double-extortion' scheme, where the files are not only encrypted but also stolen," added Gustavo Palazolo, a staff threat research engineer at Netskope, a cloud security provider in Santa Clara, Calif "Usually, this negotiation is done through a private we...

Bad Code, Licenses, Software Milestones Showcase Linux Wins and Losses

"You need to up-skill existing staff and hire under-qualified but promising individuals, then provide them with the training to fill the knowledge gaps in your organization, he said." ...

Average Tech Salary Breaks Six Figures, Some Workers Still Feel Underpaid

The hot recruiting market could be contributing to workers feeling underpaid, maintained Brittany Nisenzon, metro markets manager with Robert Half, a global staffing company "There's a lot more active recruiting being done," she told TechNewsWorld. "When someone is getting off...

Digital Clienteling Platform Breathes Life Into Live Commerce

The Lucchese website never gave his sales staff the ability to speak to clients in the same manner. The chat channel was just meant to be a customer service arm. What the company needed was a way to connect clients with trained salespeople ...

CES 2022 Ramping Up Amid Brands Going Virtual

CES 2022 planners were already cognizant of a smaller conference this year because brands and tech companies were hesitant to fully staff in-person events. But the surge of new infections from the omicron variant is forcing planners to consider more drastic efforts amid numerous high-profile cancellations from big-name participants...

EXCLUSIVE INTERVIEW

Remote Work Transformation Calls for Prioritizing Employee Tech Choices

Engel: As we near the second year of primarily remote work, employers are encouraging their staff to design their at-home workspace smarter than before, where they can easily switch between their workstation and laptop with a single keyboard and mouse combination for a more intuitive user experience...

Deadly Log4j Hole Expands Victim Vulnerability

No doubt, many organizations and SMBs with no IT staff are clueless about its existence. But ignorance of Log4j only makes them more susceptible to an attack. They remain defenseless Log4j is a very common section of code that helps software applications keep track of their pa...

Talent Firm Flags Best US Cities for Hiring Remote Tech Workers

Interest in remote work isn't limited to technology occupations, either. In its bi-annual Job Optimism report released last week, Robert Half, a global staffing company, found that 54 percent of the professionals surveyed for the report are interested in fully remote positions at companies based in a different city or state...

OPINION

The Tech Industry 2021 Product of the Year

Between Covid and weather-related disasters, there has never been a greater need to keep track of the health and safety of employees than there is today. Businesses worldwide are experiencing severe staffing shortage issues which means each employee is far more critical to operations than they once were. This is on top of the natural desire to just take care of our people...

EXCLUSIVE INTERVIEW

How Merchants Can Better Battle Chargebacks and Fraud

Map out your chargeback process and make sure your staff is trained Ensure all documents are easy to obtain and provided to the necessary parties....

Workplace Report Shows Growing Employer-Employee Attitude Gaps

That contrast continues regarding the in-office surroundings. An almost complete majority (95 percent) of CEOs and CHROs agree that workplace design is a key pillar in their sustainability agenda. But 41 percent of CEOs are more likely than operations staff to be satisfied with their organization's employee experience capabilities...

It’s Heyday for the Best SMB Brands in the Amazon Marketplace

Some SMBs use Amazon's FBA (Fulfillment by Amazon) service to engage with e-commerce by sending their products to Amazon's fulfillment centers where Amazon provides warehouse storage, packing, and shipping operations -- along with handling returns and exchanges -- to sellers lacking a fully staffed infrastructure of their own...

Pandemic, Compliance Driving Increased Privacy Spending

"For many, the answer is tools like InterGuard, ActivTrak, Hubstaff, and TimeCamp, which are essentially spyware that can track what workers are doing on their computers in incredibly granular ways," he told TechNewsWorld "The pandemic didn't invent these tools, of course, and...

Amazon Rolls Out Alexa for Senior Living and Healthcare Providers

Alexa can also enable care staff to save time and increase productivity by streamlining activities like check-ins, field requests for maintenance and administrative tasks "Most senior care facilities have ways to communicate to resident rooms, but the Amazon offering will brin...

Cloud Security Holes Are Invites for Ransomware: Report

A global IT talent shortage makes it unlikely that enterprises can hire enough new IT staff to meet the cloud security challenge, warned Andy Ng, vice president and managing director for Asia South and Pacific Region, Veritas Technologies The results of this survey are not sur...

Facebook Pushes Pause on Instagram for Kids

Facebook on Monday announced it's putting its plans to launch a version of Instagram for kids on hold ...

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