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Results 1-2 of 2 for Jim King

Who to Blame When CRM Fails

Companies considering CRM systems often view them as a way to improve customer satisfaction and retention, boost sales and accelerate employee productivity. However, as with many technology-enabled business process, success is a complicated and interdependent proposition ...

Microsoft Releases Systems Management Server 2003

"The Windows Rights Management Services infrastructure built on Windows Server 2003 provides Merck with a means to control the distribution of our mission-critical information with persistent usage policies," said Jim King, manager of the technology R&D group in the clinical data program at Merck & Co...

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