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Results 1-20 of 92 for Anthony Mitchell.
INDUSTRY ANALYSIS

Outsourcing vs. Establishing Captive Facilities Offshore, Part 2

In considering whether or how to reorganize customer service and back-office functions offshore, the option to open a captive subsidiary service center may not receive full consideration in comparison to outsourcing options. Here we look at the case for Western companies to establish their own dedi...

Unsinkable Data Center Crashes in Seattle

One of the most advanced communication hubs in the world crashed unexpectedly in Seattle on Sunday afternoon, July 30, 2006, due to a string of malfunctions in the facility's electrical power system. The facility, called Fisher Plaza, is billed as one of the most secure data centers and telecommuni...

The Changing Domain Name Landscape – Part 2

In a market where most registrars have positioned themselves as full-service hosting firms, BulkRegister kept focusing on its original business model. The competitive advantage that it enjoyed by undercutting prices during its growth spurt in 2000 has been neutralized by the evolving business pract...

eNom’s Acquisition of BulkRegister Changes Domain Name Landscape

BulkRegister, the original low-price commodifier of the domain name industry, announced that its business and assets are being acquired by eNom of Bellevue, Wash. In an e-mail sent to customers on July 26, BulkRegister said that its user interface would be integrated into eNom's main platform and t...

How to Buy a US Outsourcing Firm, Part 5: Indemnifications

In buying a U.S. company, liabilities do not cease once a seller has completed a deal. The allocation of liabilities is usually determined in the acquisition agreement. Acquisition agreements are described in the previous article in this series. The role of indemnifications in mergers and acquisi...

INDUSTRY INSIDER

Indian Call Center Agent Arrested for HSBC Thefts

Police in Bangalore, India, reported the arrest Tuesday night of the chief suspect in the theft of funds from a score of customers of HSBC bank in the UK. Nadeem Kashmiri is being charged in India with stealing customer data that was sent to Nadeem's accomplices in the UK. Nadeem's accomplices ass...

Lessons for the Private Sector From Data Theft at the VA

The loss of personal data on an estimated 26.5 million U.S. military veterans, up to 2.2 million current service members and an unquantified number of spouses continues to generate public controversy. It also provides lessons for how the private sector could prevent and respond to the loss of perso...

Apple Downscales in India – Raising Doubts About Offshoring

Apple Computer announced internally on May 29 that it is pulling back from plans to establish a customer support facility in Bangalore, India. The news regarding Apple's Indian subsidiary Apple Services India was released publicly on Saturday. Apple has not announced plans to downscale its outsourc...

How to Buy a U.S. Outsourcing Firm, Part 4: The Acquisition Agreement

Acquisition agreements are the most important legally binding documents in the acquisition process, but their role is frequently misunderstood. They structure the deal and allocate liabilities and responsibilities among buyers and sellers. The commercial terms of an acquisition agreement are usuall...

How to Buy a US Outsourcing Firm, Part 3: Deal Steps

Buying a U.S. company offers a quick and easy way to acquire a client base without having to build one up slowly through traditional sales and marketing efforts, efforts that can be expensive, time consuming and not always successful. As described in part one of this series, acquisitions can provi...

EXPERT ADVICE

How to Buy a US Outsourcing Firm, Part 2: Deal Management by Investment Banks

U.S. companies that have not globalized their production or service operations are prime acquisition candidates for Western and overseas investors. Following an acquisition, the new owners can gradually shift some or all of an acquired firm's work offshore to competitive locations, making the entir...

EXPERT ADVICE

How to Buy a US Outsourcing Firm, Part 1: Deal Size and Target Identification

Acquisition of existing enterprises offers the quickest, safest route to entering new markets and expanding rapidly within existing markets. The alternative route is organic growth through traditional sales and marketing efforts. We begin here by recognizing the limits of conventional sales and mar...

How to Buy an Indian Call Center, Part 2: Managers and Prices

The trend of Americans and Canadians buying call centers in India is driven by the low cost of these facilities and by the speed with which buyers can begin using them. The first article in this series focuses on the advantages of buying a facility with less than 100 seats in Bangalore, primarily ...

How to Buy an Indian Call Center, Part 1: The Advantages

Indian call centers are being purchased by U.S. and Canadian companies seeking to quickly gain access to call center services offshore, particularly outbound services. Although media attention focuses more on the sale of U.S. assets to Asian and Middle Eastern firms, this trend in the other directi...

OPINION

How to Improve U.S.-India Economic Relations

On the eve of President Bush's first visit to India, people in both countries are re-examining U.S.-India relations, with special attention being paid to economic relations. One of the most important members of the current national leadership is Mr. P. Chidambaram, who is serving as India's Finance ...

Customer Relations Managers Face Job Transformations – Part 3

The roles of customer relations managers have been made more complex by both globalization and the virtualization of organizations. Clients initially encounter customer relations managers during the sales cycle. In some outsourcing firms, the chief executive officer is also the main client relation...

OPINION

A Leet Primer

Leet has grown to represent attitudes and subcultures that extend beyond the use of leet as a communication system. Leet is challenging traditional patterns of communication system growth and propagation. Its behavior is uniquely tech driven and tech enabled. New forms of leet are encouraged. L...

ANALYSIS

Customer Relations Managers Face Job Transformations – Part 2

In the offshore outsourcing field, client relations managers are often found at both the facility and the facility's North American sales office, if one has been established. As described herein, some firms operate without a North American presence, particularly if they are smaller firms. Most ou...

ANALYSIS

Customer Relations Managers Face Job Transformations

No type of management position has undergone more profound changes over the last ten years than that of client relations managers. Changes are being driven by economic globalization, competitive pressures and the information technology revolution. Changes in the roles of client relations managers pa...

OPINION

Permanent, Temporary Barriers Interfering With Pakistan’s Internet

This weekend's mass service outage, though troubling, is being overshadowed by the Government of Pakistan's pursuit of permanent restrictions on Internet use in order to raise revenue for the government-owned telephone company there. Consumers in Pakistan were reportedly hit hard by the recent outag...

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