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Results 1-20 of 92 for Anthony Mitchell.
ANALYSIS

Exploring Attitudes Toward Americans in China, India

Do you plan to conduct business abroad? If yes, then you need to know how you may be seen by others. Otherwise failure can result. The Pew Research Center's Global Attitudes Project studied attitudes towards 16 countries across the globe -- analyzing how the United States did in China compared to In...

OPINION

Spotting, Swatting Sources of Spam

For many of us, the significance of the spam problem does not become a concern until it results in blocking of legitimate e-mails. Then the global -- and national -- problem of spam can instantly become an individual problem. The 2004 National Technology Readiness Survey estimated that spam costs th...

EXPERT ADVICE

How to Unblock Your E-Mail

Just as there are precautions that you can take to retain access to e-mail privileges, there are methods which you can use to regain e-mail access. Some ISPs in the U.S. block all e-mail from IP addresses known to be responsible for spam or other forms of Internet abuse. If your ISP is not protectin...

EXPERT ADVICE

What to Do If Your E-Mail Is Blocked

Without access to e-mail, many of us would cease to function. If you use e-mail regularly, there is a 100 percent chance that some of the e-mails you send or receive will be blocked. If such e-mails are not important to you, then you might not notice. However, if those e-mails are important, then in...

OPINION

Blowing It With China

American relations with China may be seen from both a political perspective and in regard to how U.S. firms are seeking to enter the Chinese market. We begin here with the political perspective and then examine strategies for U.S. firms seeking to enter Chinese markets. It can be hard for many peopl...

EXPERT ADVICE

Starting an Indian Call Center, Part 3: Personnel, Salaries

For the last five years, it has become common for directors of Western companies to ask corporate managers, "What is our Bangalore strategy?" Now that labor markets in South Asia are maturing, a new question is becoming pertinent. For the next five years, a more relevant question will be, "What is o...

OPINION

Open Letter to Pakistan President Musharraf

This has been a bad couple weeks for your country, Pakistan. Every day brings more bad news. The worst indication is the drop in confidence among broad segments of the business community in Pakistan earlier this month, particularly the tech sector, which has been growing at over 50 percent per year ...

Asian Telecom Outage Leaves Widespread Call Center Damage

Service has been restored on a damaged telecommunications cable that links India and Pakistan to the West, but not before the international service outage caused widespread financial damage, most especially to the cell center industry. Service on the cable was restored on Friday. The cable was damag...

Damaged Cable Cuts Voice, Data Service to India, Pakistan

Damage to the undersea telecommunications cable SEA-ME-WE3 (SMW3) Monday initially disrupted most of Pakistan's international telephone and Internet connections, but the outage spread to India, the United Arab Emirates, Oman and Djibouti as repairs were started yesterday. Call centers in India using...

EXPERT ADVICE

Starting an Indian Call Center, Part 2: The Challenges

Challenges facing new offshore call centers can spill over and impact clients and customers of those clients. Driven by cost considerations and the availability of personnel, U.S. firms are increasingly turning to offshore call centers -- but are often doing so without fully understanding the constr...

EXPERT ADVICE

Starting an Indian Call Center: The Purple Case Study

A new call center just opened in Navi Mumbai, India. It won't be making the headlines for being a new monster facility with impressive clients and well-known managers. But this modest business, Purple Support Services, has more to teach us about call center operations and IT outsourcing than any oth...

OPINION

Revival of Startups: The New Trend

Do you have a startup that never made it off the ground? What happened? Did you not have all the technical components that you needed? Was your scope too broad? Were your sales and marketing strategies too weak? Did a key individual become distracted by issues in his or her personal life? Did you si...

EXPERT ADVICE

How To Outsource

Are you considering outsourcing a customer support or software development project? Here are some practical tips, oriented towards South Asian facilities but relevant to North American outsourcing providers. It starts with planning, then moves to address payment and invoicing issues, and then lists ...

OPINION

India Maintains Outsourcing Advantage

New information technology outsourcing opportunities are largely going to India, thanks to India's long-standing advantages. Despite negative press coverage that India has received for problems at a few outsourcing facilities, India is set to maintain its lead as the high-tech outsourcing destinatio...

INDUSTRY ANALYSIS

Indian Outsourcing Boom Just Starting

Has India's information technology (IT) outsourcing boom peaked? There have been predictions that India will lose most of its outsourcing firms in the next two years. IT industry wages in India reportedly rose an average of 12 percent in 2004 and are projected to increase by another 15 percent in 20...

ANALYSIS

Indian Call Center Fraud Case Highlights Need for Change

Police in India announced on Thursday that they had recovered 1 million Indian Rupees (almost US$23,000) in funds allegedly stolen from Citibank customers in the U.S. by employees of an Indian call center firm. The case highlights the need for a reexamination of corporate cultures and corporate ethi...

EXPERT ADVICE

Considerations for Business Process Outsourcing

Business process outsourcing (BPO) facilities, which handle non-voice work, are easier to manage than offshore call centers. This is because of the nature of the work itself as well as the human resource issues associated with call centers in emerging economies. Common types of BPO work are: E-mail ...

EXPERT ADVICE

Offshore Lessons: the Touchstone Case Study

There are four lessons for U.S. firms setting up operations offshore, beginning with the need for good market positioning, having enough American trainers on the ground, emphasizing quality over quantity, and the need to export American corporate culture overseas rather than have offshore facilities...

OPINION

White Plague a Growing Threat Around World

What infectious disease killed more adults and young people around the globe at the end of the 20th century than any other? What resurgent disease has become resistant to each new drug developed since the discovery of streptomycin in 1944? What disease kills one third of all people who die with AIDS...

EXPERT ADVICE

Travel Safety Tips for Pakistan, India

If you mention travel in Pakistan and India, Americans often think about safety. I'm in my fifth week of travel in Pakistan and recently spent three years living in India. The best safety tip for business travelers is a local cell phone with numbers added to its address book for people whom you are ...

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