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Results 1-20 of 92 for Anthony Mitchell.
EXPERT ADVICE

Choosing a Software Business Model: The NetSol Case Study

Can you describe the three principal business models used by software firms? Before you invest in a software firm, buy products from one, or decide to work for one, look at their business model. In this industry overview, we adopt a case study approach to incorporate data from NetSol Technologies. T...

EXPERT ADVICE

Searching for IT in Karachi

Two motorcycles collide, Ben Hur style, spilling four lads out across the roadway, slick with gray water. They pick themselves up, brush off their clothes, pull fenders and other peripherals back into place, then speed away. Not one harsh word is exchanged. Nor is there a single helmet among the lot...

OPINION

Karachi Awakens

Megacities with populations larger than entire countries are changing the physical and economic landscape of the globe. Megacities have economic engines that are powering the future of the world. Megacities have larger markets than many developed countries. The megacities are coming. They are the fu...

EXPERT ADVICE

Writing Style Guide for E-Mail and E-Commerce

Popular style guides such as Strunk and White's 1918 classic The Elements of Style and the original 1906 Chicago Manual of Style were published before the advent of computers or e-mail. As such, their rules are not always relevant to the exigencies of e-commerce and electronic business communication...

EXPERT ADVICE

E-Mail Traps to Avoid in Business

E-mail is like having a brilliant friend who is somewhat crazy, not well socialized, and occasionally self-destructive. They can help you. However, they can also get you into big trouble. While we might not have the capability to moderate the behavior of a crazy friend, it is well within our capabil...

EXPERT ADVICE

E-Mail Etiquette in Business Makes a Difference

The Internet revolution has had the unintended effect of decreasing the use of oral communication and increasing the importance of text -- particularly e-mails -- as the primary means of business communications. Why has e-mail become so popular? Why use e-mails instead of phone calls? It is harder t...

EXPERT ADVICE

A Primer for Business Rhetoric

Business communication skills are the most important skills that any manager or staff person can have. You might have the best product or service in the world. You might have great technical skills and domain knowledge. However, if you cannot communicate effectively, then you are lost. All other adv...

BEST OF ECT NEWS

Offshore Prices in Asia for Voice, E-Mail Services

Your most critical business decisions often come down to prices: how much to charge and how much to pay. Prices have been driven down in the South Asian call center industry in the last two years, thanks to a flood of new entrants into the industry, a glut of low-end capacity, and improvements in te...

Outsourcing Contracts: Protecting Project Information

So you've landed a business deal. Do you know how to sign the contract and move on? Also, how should confidential data collected during an IT outsourcing project be protected? Contract signing procedures will be covered first, followed by data protection. Contract etiquette varies by country, with N...

BEST OF ECT NEWS

Pakistan Has Become a Hot Spot for IT Outsourcing

Why is Pakistan the hot new offshore information technology (IT) destination? This is because of a combination of favorable economic circumstances. Just when many Western managers are finally becoming comfortable with the idea of working closely with Indian IT firms, along comes Pakistan. Pakistan i...

E-Commerce Missing Link: Software Requirement Specifications

Why do almost 80 percent of e-commerce and other software development projects undertaken in the U.S. fail to be completed on time, or within budget, or to function as anticipated? What is the biggest cause of these failures? Most problems stem from an unwillingness or inability to develop adequate ...

INDUSTRY ANALYSIS

American Woman Follows Her Job to India

A strange thing happened after Tara Bradford was "Bangalored" and her job was moved to India. She followed it and stayed. In 2003, Tara was working in the U.S. as a trainer of customer service representatives for Earthlink, an Internet service provider. It was her fourth year with Earthlink and she ...

BEST OF ECT NEWS

Outsourcing in India Requires Dealing in the Local Realities

American businesses are usually very price sensitive. Compared to firms elsewhere in the world, American companies tend to pay close attention to performance numbers. Valuing this kind of metric often comes as a surprise to offshore service providers, particularly in cultures where personal connecti...

INDUSTRY ANALYSIS

Test Your Global IT Business Skills, Strategies

The information technology (IT) industry requires more than just competence with a few software applications or development tools. To be able to move up the career ladder and manage IT organizations effectively requires a broader range of skills than those traditionally taught to software developers...

Offshore Prices for Voice, E-Mail Services

Your most critical business decisions often come down to prices: how much to charge and how much to pay. Prices have been driven down in the South Asian call center industry in the last two years, thanks to a flood of new entrants into the industry, a glut of low-end capacity, and improvements in te...

INDUSTRY ANALYSIS

Pakistan’s IT Challenges

The information technology (IT) industry in Pakistan faces challenges that need to be understood by everyone preparing to send or receive IT services from that country. Restrictions on funds transfers from the U.S. to Pakistan, implemented after 9/11, are causing problems for firms in Pakistan that ...

INDUSTRY ANALYSIS

Pakistan Now a Hot Spot for IT Outsourcing

Why is Pakistan the hot new offshore information technology (IT) destination? This is because of a combination of favorable economic circumstances. Just when many Western managers are finally becoming comfortable with the idea of working closely with Indian IT firms, along comes Pakistan. Pakistan i...

INDUSTRY ANALYSIS

Offshore Environmental, Labor Practices Challenged

U.S. firms outsourcing software development and customer service work to firms overseas are largely doing so without regard to the environmental or labor records of those firms. This is a risky path for U.S. companies to follow, according to Trudy Heller of Executive Education for the Environment. "...

INDUSTRY ANALYSIS

Environmental Impacts of Outsourcing

North American firms often take great pride in their environmental policies and performance, and justifiably so. Corporate demonstrations of environmental and social responsibility generate long-term marketing and branding advantages, which translate into competitive advantages. American consumers, ...

INDUSTRY ANALYSIS

The Call Center Compliance Mess

Canadian call centers were recently estimated by U.S. law enforcement authorities to be doing US$100 million in illegal business annually in the U.S. In comparison, InternationalStaff.net estimates that South Asian call centers operating illegally are currently generating four to five times that amo...

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