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Results 1-12 of 92 for Anthony Mitchell.
INDUSTRY ANALYSIS

India to Tax US Outsourcing Firms

A new tax rule for U.S. businesses that have moved software development, customer service, and research and development work to India was issued by the Finance Ministry of India (GOI) on September 28. The circular, titled "Circular 5/2004," replaces a circular issued by the Finance Ministry's Centra...

OPINION

An Open Letter to Craig Conway

PeopleSoft was never a truly integrated software firm. PeopleSoft was too enamored by the profit rates it received from selling instant-legacy software. PeopleSoft was too big, too slow, and too inefficient to be able respond quickly to new technologies and new market conditions. Come to Calcutta wi...

INDUSTRY ANALYSIS

Offshore Labor Markets Impact IT Outsourcing

Labor market conditions can change dramatically in a few months. As American firms become increasingly dependent on labor market conditions in other parts of the world, changes in those labor markets can have profound economic consequences in the U.S. Here we examine the rapidly changing IT labor ma...

INDUSTRY ANALYSIS

Outsourcing Performance Tied to Facility Lifecycle

The best guarantee of success in outsourcing call center programs offshore is to match the work to be outsourced to the appropriate stage of a facility's lifecycle. Herein is a description of management and technical issues involved in running programs at offshore call centers that have gone beyond ...

Fire Cripples Indian Call Center Industry

A fire at a telecommunications hub in Chennai, India, crippled call centers across the country yesterday, and voice and data service interruptions continued this morning. Cell phone customers of Tamil Nadu were also impacted by the fire at a Bharti Tele-Ventures Limited telecommunications facility i...

INDUSTRY ANALYSIS

Recognize Corporate Cultures at Outsourcing Facilities

Offshoring's toughest moments are often encountered while attempting to manage an IT outsourcing program at a facility that is unprepared for that particular type of work. As described below, chances of offshoring success are improved by matching the type of program with the lifecycle of the offshor...

INDUSTRY ANALYSIS

Outsourcing: The Costs of Compliance

Most U.S. corporate customers of call centers offshore have little or no idea about other voice programs being run at those centers and how those unrelated programs could adversely affect them. Do you? Many U.S. firms have moved key business functions offshore to facilities that are running afoul of...

INDUSTRY NEWS

Disintegrating Nepali Monarchy a Threat to Outsourcing

Recent events in Nepal could spill over into India and hurt technology and financial firms in the United States and UK. The United States finds itself in a dilemma, with the policies of the previous two U.S. administrations serving less to promote security or democracy in the region and more to inci...

INDUSTRY ANALYSIS

Outsourcing in India Requires Dealing in Local Realities

American businesses are usually very price sensitive. Compared to firms elsewhere in the world, American companies tend to pay close attention to performance numbers. Valuing this kind of metric often comes as a surprise to offshore service providers, particularly in cultures where personal connecti...

INDUSTRY ANALYSIS

India Might Undermine Outsourcing with Taxes

India's Central Board of Direct Taxes (CBDT) issued a circular in May on the taxability of foreign companies that have outsourced work to India. Official notices have also been sent out to Indian IT outsourcing firms asking for information on the nature of services being provided by outsourcing orga...

INDUSTRY ANALYSIS

Outsourcing Could Be Affected by Indian Tax

The Indian government has made various proposals recently to tax foreign firms sending outsourcing work to India and firms that import and resell shrinkwrap software in India. Proposals range from setting a simple 4 percent tax on the value of outsourcing contracts to a more complex system of taxing...

OPINION

Debunking Myths of Offshoring Failures

Two recent "failures" of offshoring projects have been publicized as if offshoring does not work. The most highlighted instance is Dell's return of some support activities to the U.S. The second is Conseco insurance company's 2001-2002 foray into owning its call center in India. These two instances ...

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