The adaptation of technologies that were once exclusive to big science and the military for commercial public use has become a characteristic of our times. Notable among them are global positioning systems and geographic information systems, both of which have been growing in adoption as their tec...
As a rule, manufacturers have been blissfully unconcerned with some of the finer points of CRM functionality and processes -- but not because they have been indifferent to their customers' needs. Rather, the low adoption rates of CRM technology in this sector have been more reflective of manufacture...
With the ongoing development of wireless telecommunications and shared application and data resources, the practice of integrating geographic information systems with conventional data analysis and decision support systems is on the rise. This trend is having a profound effect on how products and se...
As a rule, manufacturers have been blissfully unconcerned with some of the finer points of CRM functionality and process. This is not to say they are indifferent to their customers' needs. Rather, the low adoption rates of CRM technology in this sector have been more reflective of manufacturers' bus...
American Greetings bought BlueMountain.com more than five years ago, scooping up one of the pioneers in the online greeting cards field to build out its own e-cards business. At the time, BlueMountain had built a strong following on the Web, using an artsy approach to cards designs and messages that...
Researchers have long recognized that representing large and diverse data sets visually and spatially offers the potential for improving both comprehension and ease of use. With the confluence of work in geographic information systems, enterprise data systems and distributed computing, this potentia...
Trying to get your hands around organizational change is a difficult challenge for most companies, but it is even more daunting when you are trying to identify the needs of employees that support multiple product lines and span numerous geographic locations. Today, Web-based surveys continue to tak...
Even with a steady stream of database breaches that lead to potential identity theft making headlines nearly every day, e-commerce continues to grow steadily, with many consumers increasingly sanguine about turning over sensitive information such as their credit card numbers to online merchants. St...
The impetus for CRM development was business-to-business's need to capture customer and prospect information, note sales, marketing and service contacts, and nurture relationships through better communication internally and externally. These solutions, however, don't lend themselves easily or often ...
The Internet is still a very dangerous environment for conducting business. Lurking in the cyberspace shadows are criminal masterminds bent on stealing personal information and credit card numbers to further fund their activities. Almost daily, stories involving new worms, phishing scams or large s...
According to a McKinsey & Co. survey conducted in June 2005, leading B-to-B companies that conduct collaborative projects with supply chain partners and end customers increase their revenues and profits by more than 20 percent on average. But joint projects are rare in B-to-B because process cha...
Today's organizations increasingly experience the creep from the general tracking of customer contacts and responses by CRM to the general tracking of marketing activities and their returns by the CFO. Marketers have to look at the bigger picture, at their contribution to the entire enterprise, rat...
As a provider of office furniture to enterprises of all sizes, Haworth, a company with US$1.4 billion in sales to businesses around the world, knew it could benefit by improving its use of e-commerce technology in order to gain efficiency through automation. After all, many of Haworth's customers, f...
What do the most successful CRM implementations have in common? In a global survey designed to find out, IBM Business Consulting Services (BCS) learned that the factors that most impact a project's success are not necessarily the obvious, big-ticket items. The survey, which identified the 16 most cr...
In 1816, Eliphalet Remington II turned to his father's forge and began working on a better rifle. At that time he wasn't worried about supply chains or customer relationship management. But almost 200 years later, his one-man startup is Remington Arms Company, a US$360 million enterprise selling fir...
Google Meet
Microsoft Teams
RingCentral
Webex by Cisco
Zoom
Something Else
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Microsoft Offers Commercial Customers Test Drive of Teams Premium
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HP Unveils New Hybrid Gear for Remote Workforce Productivity
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Dissecting the Pre-CES Wave of PC and Chip Vendor Competition
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Tech Industry Trends and Predictions for 2023
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Linux Malware Rates Rise to Record Levels Amid Hacker Inconsistency
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Proposed US Law Seeks To Silence TikTok’s Data Flow to China
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IT Execs Share Strategies for Managing Digital and Cyber Trends in 2023
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The Hottest Robots at CES Had Nvidia Brains
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B2B Funding Firms Banking on Embedded Finance
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Gift Ideas That Will Have Recipients Thinking Fondly of You
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The Year Ahead in Cybersecurity: More Bots, More Money, Scarce Talent
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InnoView 27″ Monitor Improves the Computing Picture
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Report Calls for Crackdown on Advertising by Digital Pill Mills
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Some Unusual Tech Emerges at CES
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How To Configure Windows To Auto Restart After a Power Failure
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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Moving to the Cloud? Avoid These Strategic Errors
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Holiday Season Sees Onslaught of Ransomware, DDoS Attacks
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Big Banks and Big Tech Set To Square Off Over Digital Wallets
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Is a Mac Your Next Windows PC?
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Mozilla Releases Gift Guide With Privacy in Mind
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Poly Sync 20 Portable Speakerphone Is a Super Sound Upgrade
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Research Finds Potential Benefits for Pre-Teen Video Game Players
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Upstart Search Engine Andi Delivers Answers, Not Lists
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AMD vs. Intel: Suddenly the Desktop PC Is in Play
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Standout Tech Products of 2022
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Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Blurring Boundaries: How Amazon Manages Category Crossover
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Color, Android Apps Change the Game for E-Paper Tablets
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China’s Woes Could Take a Bite Out of Apple’s Bottom Line
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Meta Lowers Legal Hammer on Law Enforcement Data Scraper
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Tesla Models Still Dominate Market Despite Musk’s Twitter Turmoil
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Retail in the Metaverse Facing Hardware, Identity Challenges
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Apple Refreshes Product Lines, Introduces New Ultra Watch
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Female Army Veteran Uses Tech To Help Create a Better Future
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