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DoubleClick Makes Moves in Marketing Automation

June 24, 2003

DoubleClick, which took a giant step into the campaign-management business with its November 2002 acquisition of Protagona, is seeking to make major strides in marketing automation by adding analytics and real-time capabilities to its software. The goal is to increase marketing efficiency, improve c...

MicroStrategy 7i Business-Intelligence Platform

April 3, 2003

MicroStrategy says its 7i release has both the brains and the brawn large enterprises need to perform a comprehensive array of business-intelligence tasks. COO Sanju Bansal describes the technology as "industrial strength" because it integrates five "styles of business intelligence" into a single pl...

Workbrain ERM 3

April 1, 2003

In a sluggish economic climate, productivity is paramount, and a relatively new technology designed to optimize it -- employee relationship management -- is gaining market strength. One such tool is Workbrain's ERM 3: By automating labor- and time-intensive, paper-based processes, it is designed to ...

Qualte XL Web-Based Customer Support

March 28, 2003

Qualte XL is a Web-based customer-support application that offers such features as "smart" e-mail, self-building knowledge bases, problem ticketing, escalation and customer-support databases. Touting its fast deployment and low total cost of ownership, Qualte says the self-service software is design...

Saratoga Systems’ iAvenue

March 26, 2003

Saratoga Systems' iAvenue is a comprehensive CRM suite designed to integrate front- and back-office operations with sales activities -- in real-time -- for mid-size to large customers. Company executives say the suite can run on Windows or on the Web with remote-access capability. Saratoga presiden...

SalesLogix QuickStart for CRM

March 18, 2003

Best Software's QuickStart is designed to help beginning CRM users quickly clear the initial hurdles that accompany any enterprise application deployment. The company's strategy is to home in on small and mid-size customers embarking on front-office automation projects or larger companies piloting t...

More Than One New ACT! in the Works

March 13, 2003

Over the course of the last six months, Best Software has launched six new versions of ACT!, the small-business contact management application. Some of them are the typical product upgrades and releases expected of every vendor. Others, such as ACT! for Web, ACT! for PocketPC and ACT! for Palm, are...

WebSphere Commerce Hones Integration Capabilities

March 10, 2003

Is e-commerce dead? Lackluster growth and the burgeoning shift away from the siloed platforms of a few years ago to enterprise applications that stress integration with CRM, accounting systems, inventory management and supply chain apps seem to have ushered in a new era counterintuitive to e-commerc...

Genesys Unites Self- and Assisted-Service

February 14, 2003

Contact centers are usually the bedrock of any sort of live customer service operation. As a provider of this technology, Genesys Telecommunications Laboratories, a subsidiary of Alcatel, has been synonymous with assisted service. However, an acquisition last year -- plus careful attention to pricin...

IBM: Personalization Goes with Portals

February 10, 2003

Personalization technology goes hand-in-hand with portal tools, as IBM sees it. Corporate users have a hard time trying to figure out which content, information, applications and processes are relevant to them and their work, and open standards are only compounding the problem by providing even more...

SAP Claims Neutral Spot on Web Services Field

January 27, 2003

Enterprise software maker SAP is following the revenue trail toward the integration niche. Rather than extending its product family of large, comprehensive applications, the company is focusing on "snap-on" modules that automate particular business processes, according to vice president of market st...

IBM Decentralizes Data Management

January 17, 2003

Though some smaller databases (notably Sybase) are excellent products, IBM's DB2, Oracle's 9i and Microsoft's SQL Server are clearly the big three. The giants offering these systems are constantly jockeying for the crown of premier provider. In fact, some would say they are locked in a death battle ...

Oracle 11i Goes with the Business Flow

January 13, 2003

Oracle's approach to enterprise software differs markedly from that of its competitors, says vice president of CRM marketing Lisa Arthur. Instead of focusing on function-specific applications -- sales force automation, for example, or campaign management -- the company has organized its software dev...

Onyx 2003 Strategy: Expanding Hosted Services

January 2, 2003

The year 2002 was about solidification of market gains for CRM vendors that were lucky, and just plain survival for those that were not. It was especially rough financially for mid-size CRM vendors, but Onyx CEO Brent Frei sees the past year as a glass half full. His company's accomplishments have p...

SalesLogix: Still Right in the Middle

December 30, 2002

During a year when all the enterprise software heavyweights are coming after the CRM mid-market, the SalesLogix division of Best Software wants to remind the world that it always has focused on the small- to medium-size enterprise. SalesLogix general manager Tim Fargo told CRM Buyer this is an impor...
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Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
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Applications

Applications

Attacks on Cloud Service Providers Down 25% During First 4 Months of 2022

Audio/Video

Audio/Video

Gift Ideas That Will Have Recipients Thinking Fondly of You

Chips

Chips

GPU Wars: Assessing the Contrasting Strategies of the Market Leaders

Computing

Computing

Anticipating the Evolution of AI-Enhanced Smartphones and Laptops

Cybersecurity

Cybersecurity

Cybersecurity Tips for SMBs To Avoid Phishing Scams

Data Management

Data Management

Twisted Cyber Case Finds Former Uber Security Chief Guilty of Data Breach Coverup

Developers

Developers

Google Cloud Introduces New AI-Powered Medical Imaging Suite

Emerging Tech

Emerging Tech

Mozilla Releases Gift Guide With Privacy in Mind

Exclusives

Exclusives

B2B Funding Firms Banking on Embedded Finance

Gaming

Gaming

3 Big Takeaways From AMD’s RDNA 3 Announcement

Hacking

Hacking

Piracy Expert Sees Weaponization of Legit Video Providers on the Rise

Hardware

Hardware

MediaTek Ups Its Mobile Game With the Dimensity 9200 SoC

Health

Health

Apple Refreshes Product Lines, Introduces New Ultra Watch

Home Tech

Home Tech

Blurring Boundaries: How Amazon Manages Category Crossover

How To

How To

How To Configure Windows To Auto Restart After a Power Failure

Internet of Things

Internet of Things

Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security

IT Leadership

IT Leadership

Moving to the Cloud? Avoid These Strategic Errors

Malware

Malware

New Report Finds Nearly 50% of 2021 Phishing Targeting Gov’t Workers Aimed at Credential Theft

Mobile Apps

Mobile Apps

The Future of Satellite Phone Communications

Operating Systems

Operating Systems

New ‘Tux’ Desktop Release Dresses Up Linux’s Distro Closet

Privacy

Privacy

CEO Fired Over Employee Monitoring Among Forrester Privacy Predictions for 2023

Reviews

Reviews

Compelling Tech Products To Put on Your Holiday Shopping Radar

Science

Science

Research Finds Potential Benefits for Pre-Teen Video Game Players

Search Tech

Search Tech

Upstart Search Engine Andi Delivers Answers, Not Lists

Servers

Servers

AMD vs. Intel: Suddenly the Desktop PC Is in Play

Smartphones

Smartphones

China’s Woes Could Take a Bite Out of Apple’s Bottom Line

Social Networking

Social Networking

Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report

Space

Space

DARPA Moves Forward With Project To Revolutionize Satellite Communication

Spotlight Features

Spotlight Features

Solar Lantern Inventor Brings Ecofriendly Light to Toxic Darkness

Tablets

Tablets

Color, Android Apps Change the Game for E-Paper Tablets

Tech Buzz

Tech Buzz

Arm vs. Qualcomm Litigation Makes No Sense

Tech Law

Tech Law

Maintaining Global Compliance With Modern Data Privacy Laws

Transportation

Transportation

Airline Travel Hacks To Avoid Holiday Excursion Headaches

Virtual Reality

Virtual Reality

Metaverse Maybe a Moneymaker for Enterprises by 2027

Wearable Tech

Wearable Tech

Apple Shows Off Vast Upgrades to Software, Hardware, User Experiences at WWDC22

Women In Tech

Women In Tech

Female Army Veteran Uses Tech To Help Create a Better Future

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