The Chordiant 5 Selling and Servicing suite aims to help enterprises like retail banks market and sell through servicing existing customers. Chordiant is staying close to its tried-and-true vertical expertise, according to senior vice president of marketing David Straus. The company has had strong s...
Over the past year, Salesforce.com has launched a number of products, including applications for both the high and low end of the CRM market, and offline and mobile editions. Early next year, the company will roll out a billing product that will include contract management and order management featu...
The online CRM marketplace is getting crowded. UpShot was one the first vendors to offer a hosted CRM application, but since its founding in 1996, a number of other companies with similar business models have entered the market. As part of its ongoing Five-Minute Sales Pitch series of interviews, CR...
Siebel was one of the first CRM vendors to release industry-specific vertical applications. And, according to Lance Walter, director of Siebel's call center product marketing, those vertical capabilities are still one of the call center and service application line's strongest selling points. For ex...
Extremely - Personalization is a must. Without it, there's little chance of earning my loyalty.
Relatively - Personalization is a plus, but I do consider other factors when deciding who gets my business.
Minimally - Personalization is now automated and commonplace. Brands must do more to make me feel special to earn my loyalty.
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Microsoft Offers Commercial Customers Test Drive of Teams Premium
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AnkerWork SR500 Speakerphone: Near Nirvana for PC Use, Phones Heck No
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Mac Mini, MacBook Pro Refreshed With Latest Apple Silicon
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Dissecting the Pre-CES Wave of PC and Chip Vendor Competition
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Linux Malware Rates Rise to Record Levels Amid Hacker Inconsistency
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Proposed US Law Seeks To Silence TikTok’s Data Flow to China
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High-End Tech Makes Its Mark for First Responders
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Generative AI and the Ensuing Computer Human Whisperer
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B2B Funding Firms Banking on Embedded Finance
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Gift Ideas That Will Have Recipients Thinking Fondly of You
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The Year Ahead in Cybersecurity: More Bots, More Money, Scarce Talent
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HP Unveils New Hybrid Gear for Remote Workforce Productivity
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Report Calls for Crackdown on Advertising by Digital Pill Mills
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CES 2023 and the Smart Energy Letdown
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How To Configure Windows To Auto Restart After a Power Failure
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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IT Execs Share Strategies for Managing Digital and Cyber Trends in 2023
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Holiday Season Sees Onslaught of Ransomware, DDoS Attacks
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Big Banks and Big Tech Set To Square Off Over Digital Wallets
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Is a Mac Your Next Windows PC?
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Mozilla Releases Gift Guide With Privacy in Mind
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InnoView 27″ Monitor Improves the Computing Picture
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Research Finds Potential Benefits for Pre-Teen Video Game Players
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Upstart Search Engine Andi Delivers Answers, Not Lists
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AMD vs. Intel: Suddenly the Desktop PC Is in Play
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Tech Industry Trends and Predictions for 2023
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Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Blurring Boundaries: How Amazon Manages Category Crossover
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Color, Android Apps Change the Game for E-Paper Tablets
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Standout Tech Products of 2022
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Meta Lowers Legal Hammer on Law Enforcement Data Scraper
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Some Unusual Tech Emerges at CES
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Retail in the Metaverse Facing Hardware, Identity Challenges
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Apple Refreshes Product Lines, Introduces New Ultra Watch
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Female Army Veteran Uses Tech To Help Create a Better Future
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