AppDirect on Tuesday announced new products and functionality for its Cloud Commerce Platform. The new tools, AppReseller and Cloud Management Suite, enable software vendors to launch reseller partner programs quickly. Software as a Service providers can use the new capabilities to help their small and mid-sized business users manage and leverage their software more effectively. AppReseller helps software vendors monetiz...
For several years now, Salesforce has built distinct product lines that all work off the same platform and can integrate in interesting ways. There are product lines for the enterprise, small and mid-sized businesses, business-to-business firms and business-to-consumer operations -- and probably som...
Salesforce last week launched the Lightning Partner Community, which lets business customers extend the features they provide their sales reps to channel partners. Lightning Partner Community gives channel partners a single place to identify opportunities, track progress and close deals. It includes...
Virtually every CPQ -- configuration, price and quote -- software vendor on the planet has a credible solution for the processes from which the category gets its name. That's the good news. Unfortunately, the world has moved on. Most CPQ is effective for helping promote transactions, especially the ...
Here's a bold proclamation: Internally-developed IT software is a decelerator to business. When the need is specialized and you have a fully staffed IT team, there's a natural temptation to put everyone to work on a custom development project. For today's companies, however, this is often the slowes...
Oracle last week announced a variety of industry-specific solutions and enhancements to several existing products at Oracle OpenWorld in San Francisco. The company unveiled industry-specific vertical solutions for the financial services, communications, consumer goods, high-tech, industrial manufact...
The concept of social CRM has been around so long now that, if you listen to the pundits, we should stop saying it and just include it as part of CRM. That assumes most companies have fully digested what "social" means and have made plans to use it effectively -- which is assuming a lot. That said, ...
I'd like to say it's going to be a good year in CRM, and I firmly believe it, though I can't offer a single, all-encompassing reason for my optimism. There are plenty of small things that begin to add up, however -- in an earlier time, the metaphor might have been "straws in the wind." So what are t...
There's one thing in the post-industrial world that's never affected by economic slowdowns, changes in customer preferences, or technological advances. In fact, production of this commodity seems to pick up when there are disruptions, and each year an increasing quantity is produced, regardless of m...
"People buy your story." Hearing that said from the stage at DemandCon 2011 by Forrester's Jeff Ernst made my withered writer's heart grow two sizes (to paraphrase Dr. Seuss). Covering the technology industry has made me an unwilling witness to a range of crimes against language, ranging from tortur...
Salesforce.com's Dreamforce event is now 10 years old, and it's reached the stage where it draws a true sample of the Salesforce ecosystem. Of course, there are plenty of Salesforce personnel and vendors whose products work with Salesforce, but there is an increasing number of real customers. For me...
Among the many announcements that will no doubt be emanating from Salesforce.com's Dreamforce conference next week will be this: TreeHouse Interactive, a SaaS partner relationship management provider, will join AppExchange. When it does, it will provide the first independent PRM offering on the site...
CRM is a complex thing. It involves understanding your customers and your own business -- two difficult things to fully grasp under any circumstances -- and then using technology to convert that understanding into a positive impact on your business. Customers, and to a lesser extent your business, a...
Some think of it as just an offshoot of CRM. Others view PRM, or partner relationship management, as interchangeable with sales force automation. The reality is PRM is coming of age in its own right, as manufacturers and technology companies struggle to manage their highly complex -- and constantly ...
Five years ago, megadeals were all the rage in the business process outsourcing (BPO) world. Global players such as IBM, Accenture, ACS and CSC were racking up billion-dollar multiyear contracts, mainly for accounting, human resource and procurement functions. Now that's changing. "What we can say i...
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Ubuntu 23.04 ‘Lunar Lobster’ Lands With Newly Minted Cinnamon Desktop Flavor
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Poly Voyager 60 Series Earbuds Provide a Premium Audio Experience
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AMD Could Rescue the Windows Thin and Light Laptop Market from Apple
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Linux? What Linux? It Just Works
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DOJ, Five Eyes Nations Unite To Dismantle Russian Cyber-Espionage Network
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Personal Data Harvesting and How To Reduce Your Digital Footprint
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Business Conditions Prime for More Open-Source Contributors
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Fixing the Market Demand Problem With Generative AI
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The AI Revolution Is at a Tipping Point
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EdTech Developer’s Study Game Approach Aces Med School Testing Curve
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RSA Conference Rebounds as Business Risks Soar
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Are Mainframes an Indicator of Banking Reliability?
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Digital Health Care Flourishing Despite Legal, Logistical Hurdles
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Telly Offers Half-Million Free 55-Inch 4K TVs, Advertisers To Pick Up Tab
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Leverage the Power of Data To Monitor Home Energy Efficiency
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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Cyber Chiefs Brace for Major Attacks in Next 12 Months
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Lazarus Hackers’ Linux Malware Linked to 3CX Supply-Chain Attack
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Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo
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New Distro Makes Running Arch Linux Very ‘Cachy’
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Researchers Instantly Crack Simple Passwords With AI
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AnkerWork SR500 Speakerphone: Near Nirvana for PC Use, Phones Heck No
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Is ChatGPT Smart Enough To Practice Mental Health Therapy?
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Google Invites Public To Test Drive Its AI Chatbot Bard
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Lenovo Builds a Workstation James Bond Would Love
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Google Taking Pre-Orders for Its First Foldable Phone
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Social Media Fueled the Run on Silicon Valley Bank: Study
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Gen AI and AR/VR: Unintended Consequences, Unproven Mainstream Appeal
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FBI Issues Warning About ‘Juice Jacking’ at Public USB Charging Stations
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3 Big Generative AI Problems Yet To Be Addressed
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Meta Lowers Legal Hammer on Law Enforcement Data Scraper
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Study Finds EV Battery Replacement Rare, Most Covered by Warranty
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Why Nvidia Is Winning the Race To Dominate the Metaverse
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HP Affirms ‘Better Together’ at Its Amplify Event
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Female Army Veteran Uses Tech To Help Create a Better Future
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