Shopping online is a far different experience than it is offline. With few exceptions,
when people shop online they are on their own. How did consumers come to accept such a
double standard? Among other factors, a slump in the quality of brick-and-mortar customer
service may underlie this apparen...
A couple of years ago, money was no object when it came to e-commerce. Companies spent
lavishly on technology in their rush to establish a Web presence. The economic picture
has changed significantly, and companies now are much more careful when it comes to such
spending. "The realization has sun...
A Senate committee is scheduled to debate a new online privacy bill that would increase
consumer privacy on the Web by forcing companies to obtain permission from individuals in
order to collect and share information about them. "Companies are already much better at
communicating their privacy pr...
It is not an easy time for startup companies. The economy may be starting to recover,
but investors are still leery about pouring money into new businesses, especially in the
tech sector. In fact, the best advice for would-be entrepreneurs may be to wait until the
economic climate takes a more po...
Lawyers have kicked off the trial between Hewlett-Packard and dissident scion Walter
Hewlett in Delaware Chancery Court, trading fire over whether HP misled shareholders in
an attempt to convince them to approve its mega-merger with Compaq. Among the evidence
was a personal journal entry by Compa...
In advance of its scheduled first-quarter earnings report, AOL has named Robert Sherman
as its new president of interactive marketing, replacing Robert Friedman, who was brought
in to lead AOL's marketing efforts in August 2001. Investors took the appointment as yet
another sign of trouble. "Base...
In an effort to improve the quality of online information and strengthen consumers' faith
in the Web, Consumers Union -- the advocacy group that publishes Consumer Reports
magazine -- has moved its system of objective ratings to the Web. But Web site ratings
are not a new idea, and previous attem...
Companies have been cutting costs -- and workers -- left, right and sideways during
the economic downturn. The downsizing is understandable, but some companies may
have gone too far, cutting so close to the bone that they will find it difficult to ramp
back up when times get better. "We're learnin...
Online shoppers' thoughts are turning to spring and summer vacation plans, and they are
using the Web to turn those thoughts into reality. According to Internet measurement firm
Nielsen//NetRatings, traffic to travel Web sites grew 12 percent to 51.2 million visitors
in March, up from 45.9 millio...
March was not a big month for e-commerce, according to Internet research firm Jupiter
Media Metrix. For the most part, Web users put away their wallets and flocked to sites
about religion and entertainment, though travel sites also gained ground. Easter and
Passover observances during the month d...
This week, the U.S. Postal Service made it official: The cost of a first-class stamp will
rise from 34 cents to 37 cents on June 30th. The rate hike will accelerate companies'
moves toward electronic billing, according to GartnerG2 analyst Kenneth Kerr. However,
Forrester Research analyst Ron She...
Much to the consternation of the technology sector, tech spending has yet to turn the
corner. A new report from market analysis firm Aberdeen Group predicts worldwide tech
spending will reach $1.43 trillion by 2005, up from $1.21 billion in 2001, but as
Aberdeen senior vice president Hugh Bishop ...
Yahoo! reported a net loss of $53.6 million in its first quarter, slightly beating
analysts' expectations, and earned higher-than-expected revenue of $192.7 million.
However, the company raised its projections for the second quarter. That forecast may
give a much-needed boost to the Internet sect...
IBM has released its first earnings warning in more than a decade, announcing that it
expects first-quarter revenue and profit will fall short of analysts' estimates. The
warning sent IBM's stock down 10.1 percent to $87.41 and dragged some other tech stocks
down with it. But even as confidence i...
In the late 1990s, venture capital firms played fast and loose with Web companies -- and
were involved in questionable practices that never reached the ears of shareholders. For
example, Giga Information Group analyst Rob Enderle told the E-Commerce Times, some
venture capital companies would com...
Microsoft .NET has been widely heralded as the next big thing in the Internet world, but
how this new technology will affect e-commerce is decidedly less clear. While .NET may not
have an immediate and direct impact on e-commerce, it could influence the industry from
behind the scenes. "There wil...
Ticketmaster.com is planning to launch two new features that will let users resell unused
tickets and bid for tickets online, rather than waiting in line at retail outlets. The
reselling feature will be sent via e-mail with a bar code, which the buyer must print
and take to the stadium. Only the ...
After just over a year at the helm, Microsoft president Rick Belluzzo has tendered his
resignation, to the surprise of many in the industry. He reportedly decided to leave in
the face of a reorganization that will give more control to leaders of Microsoft's core
divisions. According to Microsoft CEO...
Most large companies will curb spending on technology in 2002, according to a new report
by Forrester Research, but a comeback is expected to begin later this year. "We're
forecasting a recovery in the tech sector to begin in 2002, with modest growth in the
latter part of the year, then hitting i...
As the April 15th filing deadline approaches, consumers are flocking to tax sites. But
according to Jupiter Media Metrix, most visitors are doing research rather than filing
online. Forrester analyst Jaime Punishill said the online tax market grew 400 percent in
2000 and 140 percent in 2001, but ...