Bias in AI systems can result in significant losses to companies, according to a new survey by an enterprise AI company. Thirty-six percent of companies revealed they had suffered losses due to AI bias in one or several algorithms, noted a DataRobot survey of over 350 U.S. and U.K. technologists.

It is safe to say that all e-commerce platforms should feature trendy product offerings, crawlable and mobile-friendly site architecture, and ensuring 24/7 customer service. But above all else, having a strong on-site search could be one of the biggest factors in retaining customers and boosting rev...

OPINION

When the Metaverse Comes to Life

The Metaverse and tools like Nvidia's Omniverse will not only have a massive impact on lower-cost and far better movie graphics, but also our ability to translate what is in our imaginations to real-world events and lay a stronger foundation for everything; from more-realistic games to digital immor...

Most of the cameras and sensors rolling out en masse are not mobile. Still, they're not wired, which means Qualcomm's market-leading connectivity technology is becoming more critical than the processors in these devices which increasingly use cloud processing power. Let's talk about this trend and w...

Nvidia is building a focused supercomputer tasked with creating Earth 2, a full-on global 3D metaverse simulation of the Earth to predict climate change more accurately. Let's talk about Earth 2 this week. We'll then close with the product of the week, a new workstation service from HP that potenti...

Microsoft on Oct. 29 once again surpassed Apple to take the top spot as the most valuable publicly traded company in the world. This week let's talk about why Microsoft is so well balanced and deserving of the top honors. Then we'll close with the product of the week, the AMD Radeon RX 6600 graphics...

Microsoft's announcement of its two new metaverse apps comes on the heels of Facebook announcing a name change to Meta, a sign that it sees building out the metaverse as the key to its future success. "It's a hot topic, so Microsoft jumped on the attention that Meta-the-company has been getting," ob...

This is not good. A new report commissioned by Replicant tells a story of customers frustrated when service fails or is way too slow. That's not new -- and Replicant is not the only vendor to ring the alarm. For many years Oracle has reminded vendors that one bad service encounter is enough to make ...

BlackBerry's automotive initiatives are increasingly focused on electric vehicles that need help to reach their full potential. Last week the company highlighted the coming experience with EVs. I found the description compelling and worth covering here because it will make a massive difference. We'l...

Canonical has released Ubuntu 21.10, Impish Indri. The new version of its flagship OS has a heavy focus on cloud-native, AI/ML, and Ubuntu developers on Windows. This is not a major distro upgrade. Nonetheless, Ubuntu 21.10 does play catch up with the latest Wayland improvements and GNOME 40 -- fina...

When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers t...

OPINION

Imagining the Future Smart City

At the Qualcomm Smart Cities Accelerate 2021 event last week they talked about the advantages that those living in a smart city would enjoy. Smart cities are coming, though I agree with Qualcomm that most will likely be done poorly and need to be redone due to the lack of city and state expertise in...

Despite becoming increasingly viable, many people don't understand what quantum computing is, and how it differs from classical or binary computing. We spoke with experts in the field of quantum computing to help explain; and get their assessment of how this emerging technology could eventually chan...

With more amounts of data to manage, organize, and make sense of, robotic processes are becoming increasingly valuable to businesses seeking to save time and be more efficient. It's here that RPA comes into play and has become an important component to businesses operations and serving customers.

How does the quality of customer service delivered by government compare to that of the private sector?
Loading ... Loading ...

TechNewsWorld Channels